AutoNation Toyota Gulf Freeway

My service advisor Haley was friendly and attentive. Another lady also was so nice enough to give my daughter an activity packet while we waited. Another lady also was so nice enough to give my daughter an activity packet while we waited. More

Tire needed replacement it took them 5 hours to only to come back with a refusal notice even though warranty was still active on vehicle. Dealer rep wanted a purchase of new tires instead of submitting app come back with a refusal notice even though warranty was still active on vehicle. Dealer rep wanted a purchase of new tires instead of submitting approval for warranty coverage. Poor customer service More

Great Service by Ms. Minerva. Quick, professional and courteous personalized service. Easy to work with courteous personalized service. Easy to work with More

It use to be excellent service but it's no longer the same. I've been going there for years. And the reason why I keep on coming back it's because of excellent customer service and the quality of the s same. I've been going there for years. And the reason why I keep on coming back it's because of excellent customer service and the quality of the service. Since I was there waiting for at least 4 hours I wish the person that is assigned to me will update me what's going on. I'm just use to it with the previous service advisors that when they take care of your car and if it takes longer they will update you at least what's going on or how many more minutes or hours and they will take care of you till they are finish. At least when I have a question somebody step in. But for the most part, it was ok. More

My visit here went smoothly. I got oil changed for my Rav4, the wait it took about and hour and forty minutes, I did get there early at 7am. I was pleased with the service. Rav4, the wait it took about and hour and forty minutes, I did get there early at 7am. I was pleased with the service. More

Great job on SERVICE AND FRIENDLY PEOPLE THANK wait time wasn't bad and waiting area was very clean all in all it was a good day wasn't bad and waiting area was very clean all in all it was a good day More

Due to service director bad policy we had to wait about 2 hours when our vehicle was ready and service manager was making our bill and director called meeting for all service advisers meeting hours when our vehicle was ready and service manager was making our bill and director called meeting for all service advisers meeting More

I have purchased my last 4 or 5 vehicles from this dealership and have always had a wonderful experience. This remains my favorite Toyota dealership. dealership and have always had a wonderful experience. This remains my favorite Toyota dealership. More

My advisor was friendly and said my repairs would take about 2-1/2 hours. Well after 3 hours I asked about my car. She said they had to get some parts from another dealer because they didn't have them. Lo about 2-1/2 hours. Well after 3 hours I asked about my car. She said they had to get some parts from another dealer because they didn't have them. Long story short around 5 PM and I arrived at 10 AM I asked about my car. Well I mentioned a loner and she said oh yes but I didn't think you would want one. We have a Camry is that OK. I said yes and got the heck out of there. I'm disappointed there was not better communication between my advisor. She could have kept me way better informed and offered a loaner a lot sooner that she did. More

Great service! I got a good price on my oil change with extended warranty. I will be bringing it back for front axles as well. extended warranty. I will be bringing it back for front axles as well. More