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AutoNation Toyota Gulf Freeway
Houston, TX
1,215 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 1,215 reviews
January 25, 2022
As soon as we arrived they greeted us and pointed us to the correct service tech that helped us get tru the process of our vehicle repair and they helped us find a loaner the service tech went above and be the correct service tech that helped us get tru the process of our vehicle repair and they helped us find a loaner the service tech went above and beyond to help us in our needs. More
by Bwagg09
Employees Worked With
Deryck Haystasingh, Desmond Richmond
January 25, 2022
The customer service was excellent. She listened to my concerns and addressed them clearly and promptly. I believe she demonstrated all values that Toyota has at the time of my visit. It's this type of concerns and addressed them clearly and promptly. I believe she demonstrated all values that Toyota has at the time of my visit. It's this type of customer service that makes me want to continue to return to this location. I had mentioned that one of the tires was going low but I didn't think it was due to the drop in temperature outside since it would go down 7-7lbs of pressure. I had already tried to address this issue with another AutoNation Toyota but I feel it was not looked into fully. The team at AN Toyota-Gulf Freeway listened to my concerns and put the extra effort into looking over the issue. Guess what...there was a nail in my tire. The team had it patched and my problem was resolved. Zulibeth Jones did not listen to respond, she listened to understand. Thank you greatly for this. More
by romanbaca
Employees Worked With
Zulibeth Jones
January 24, 2022
I got my car here, so it only makes sense to go back and get my oil change since it s with my package. They’re very nice and hardworking. Usually give me a estimate on how long I’ll be waiting and it’s Usua get my oil change since it s with my package. They’re very nice and hardworking. Usually give me a estimate on how long I’ll be waiting and it’s Usually shorter More
by Alyssiacortez1997
Employees Worked With
Babar
January 24, 2022
Hector was a great sales advisor. He kept me in the loop at all time and my car was ready when he promised. Thank you for the great excellent customer service Hector! at all time and my car was ready when he promised. Thank you for the great excellent customer service Hector! More
by Bobbie
Employees Worked With
Hector
November 14, 2021
I don't usually write negative reviews and I apologize in advance for writing a long review but I think sharing my experience with other's will prevent what I experienced from happening to anyone else. I omi advance for writing a long review but I think sharing my experience with other's will prevent what I experienced from happening to anyone else. I omitted names for Privacy Issues. > I did my due diligence and they are lowest priced of the dealerships i spoke to. I spoke to 9 dealerships to get a new Toyota Corolla 2022. They edged out other dealers with the $499 manufacturers rebate. > The Salesman I dealt with was straight forward and easy to deal with, patient, and follows up accordingly. So because of this initial positive contact then I decided to get my car from them. 10-23-2021 Went to Autonation with the intention of putting a reservation in for the car I wanted but was told that I would need to close everything out now as another person was also in-line to get the same car I wanted. Also if I close now then I would just need to come in when the car arrives from shipping to pick it up. With this in mind, I decided that I should close the deal out or else risk losing the car to another buyer. Everything goes as planned with the agreed upon out the door price (includes tax, title and license) at $24125.46 Now this is where everything starts going south 11-06-2021 Contacted by Saleman that car is ready to be picked up. I go to the dealership to do just that. I arrive and was told that the paper I initially signed was missing and they were looking for it. I told them I had a copy of it as well. 20mins after, they come and tell me that it has been found and it should be okay. Waited further 15mins then the manager comes out saying we would need a new contract signed and they would need to run my credit again. (I was thinking this is Odd as we already did that on 10-23 but was okay with it just to get this over with) I told them it was fine as long as it has the same terms as the first agreement. Manager says: "It's a little different." Didn't think if anything of it but boy was I not ready for what was coming. Another 20mins then saleman and manager comes to me with the papers that need to be signed. Obviously I read what I'm signing and final price has now increased to $24657.84. I asked why is this and now manager tells me that manufacturer's rebate was only valid until Nov 2, 2021 and since the car arrived Nov 6, 2021 then it was no longer available. At this point I was about to lose it but held my composure (visibly upset though). Told them that we already agreed on the price that is why we closed on the 23rd of October and I am not signing any more papers. Made phone calls and was advised I could sue them for this but it will not be worth my time and cost so I did not have a choice but to sign. (I needed the car for work so really needed the car) Was also advised to ask them if I can at least get something to resolve this. Asked manager and replies: "We can't do anything." At this point I have given up trying to reach a middle ground with them and just signed the papers. I wanted to resolve this there and then since they aim for "100% customer satisfaction." but looks like they failed to deliver on that promise. All I can do now is share my experience to everyone so that this thing does not happen to anyone else. And No I would not recommend them to anyone. Take your business somewhere else where you can TRUST them. P.S. They were at least honest to tell me that the Window Tint that was applied was not up to par (Bubbles on it) and that they would replace it. More
by Joed M
Employees Worked With
Review for Dealership
November 02, 2021
Peter Son in Sales was great. I gave my requirements to over 5 dealers around Houston, and he is the only one that listened and found what I was looking for. We agreed to a fair price up front ($4k less t over 5 dealers around Houston, and he is the only one that listened and found what I was looking for. We agreed to a fair price up front ($4k less than my closest dealer). He kept me informed all along the way until my vehicle arrived (2 weeks early!). Jorge in Finance listened to me as well, and gave me exactly what I wanted in terms of extended warranty and service. He was very patient as I ran through all the small print on the contract. Super experience! I'll be looking at AutoNation again in another year for my next car. More
by LW
Employees Worked With
Peter Son, Jorge
October 29, 2021
I love working with Thomas, my service advisor. He knows how to treat a customer right. I know my car and myself will be taken care of and I won’t have to worry about a thing. how to treat a customer right. I know my car and myself will be taken care of and I won’t have to worry about a thing. More
by Dellucky1
Employees Worked With
Thomas Idele
