AutoNation Toyota Cerritos

This was my first time buying a car (2024 Rav4 Hybrid) and I've heard many horror stories from multiple people about sales pressure, harassments, and low inventory/long wait times. I'm happy to report tha and I've heard many horror stories from multiple people about sales pressure, harassments, and low inventory/long wait times. I'm happy to report that Brian Tan and his manager, Billy, did none of that. I am also the meticulous type of person that will ask a million questions before I feel comfortable making a decision. Not only did Brian kindly answer all of my questions, he showed and taught me features about the car that I didn't even know about. He took his time and never made me feel rushed, even though I was taking up a lot of his time. He also was kind enough to hold the car for me, despite there being a lot of people wanting to check out the car. For a couple hours, I was even considering the XLE, and he even attempted to source one/a couple for me from different dealerships. Eventually, I decided on the LE. Price was the biggest factor for me, and I appreciated that Billy, Brian's manager, quickly recognized that and did what he could for me during price negotiations. Once I decided to purchase the car, I was handed off to Gregory in financing. Gregory literally made my day. I can tell he is a people person. We had a lot of paperwork and information to get through, and I was very anxious, and he made me feel very comfortable and made sure I understood all of the options that were available to me. He had a very present and calming energy, and made me feel like a person versus a transaction. He taught me about maintenance things/timing that I should be aware of, a few new CA laws, and kept it real when it came to what was worth spending money on for packages. I was also very amused at his office decorations (especially the TOYODA artwork), and ate quite a few of the candies on his desk. He made the whole process seem like a friendly and informative conversation, rather than a business deal. It really felt like he was looking out for me and wanted to make sure I had a good experience in financing and also when I drove away with my new car. Overall, I had a great experience, and would recommend anyone working with Brian, Billy, and Gregory. More

I came to get a oil change for my car. I was told it would take 2 hours. It was completed in 1 1/2 hours and the representative Ozzy called me to let me know it was done. I got a $10 vouc I was told it would take 2 hours. It was completed in 1 1/2 hours and the representative Ozzy called me to let me know it was done. I got a $10 voucher for free car wash also. He was polite, respectful and knowledgeable. More

The customer service as beyond anything I have ever experienced in other car dealerships , which was a breath of fresh air experienced in other car dealerships , which was a breath of fresh air More

I bought my first new car at Toyota Cerritos and Tony who can speak Korean helped me with every single part very detailed. When I visited there, he showed me the correct car based on my needs and budget, whi can speak Korean helped me with every single part very detailed. When I visited there, he showed me the correct car based on my needs and budget, which helped me make a decision. Also after making a decision, he helped to purchase step by step, and it was cleared. I highly recommend this dealer and this branch as well. If my friends look for cars to buy, I will introduce this shop:) Thank you again, everyone and Tony. More

Brian, Jose and the sales staff were great. Brian and the rest of the finance department were excellent. The best car buying experience I have ever had. Brian and the rest of the finance department were excellent. The best car buying experience I have ever had. More

Good and courteous staff. Fast service. I definitely like going to this dealership for service. They seem to do a good job. Car runs great. Fast service. I definitely like going to this dealership for service. They seem to do a good job. Car runs great. More

A nice dealership with a comfortable setting. A nice little shop inside to buy food if you’re hungry. A nice little shop inside to buy food if you’re hungry. More

The dealership is clean, well lit and has a good inventory to choose from. The sales people are great and respectful in addition to being knowledgeable about the vehicles. inventory to choose from. The sales people are great and respectful in addition to being knowledgeable about the vehicles. More

Professionalism, honest, knowledgeable, efficient. Overall superb service and care. Friendly staff. Work done in a very timely manner. Thank you much. A+ Overall superb service and care. Friendly staff. Work done in a very timely manner. Thank you much. A+ More

I took my Toyota Camry for service. I made an Express Appointment and was told it would take 2-3 hours. They were going to do an oil change, tire rotation and vehicle inspection. I told I made an Express Appointment and was told it would take 2-3 hours. They were going to do an oil change, tire rotation and vehicle inspection. I told them I would wait and was told it should take an hour when making the appointment. Up front the service advisor Anthony asked if I wanted the recommended air filter changed I declined. His attitude changed I barely could hear what he was was saying. He was so unfriendly to the point of being rude. When I picked up car their was pictures that was sent to me and I said I’ll make an appointment to have the service done. He gave me my paperwork I said thank you and he said, him nothing in return. I won’t ever buy a car from this dealer again. I looked at the service advisor next to Anthony he had the same personality. More