AutoNation Toyota Cerritos

Deceptive and Unfair Sales and Financing Tactics Deceptive sales practices by Customer Financial Service Manager that mislead and lured me into purchasing a warranty or service at the time of the neg Deceptive sales practices by Customer Financial Service Manager that mislead and lured me into purchasing a warranty or service at the time of the negotiation of vehicle pricing and financing terms. Also mislead and false information giving about warranty at the time of purchase by Customer Financial Service Manager stating blatantly untrue statements when promoting the product at the time of purchase. Horrible service liners and Main manager will not even contact you back. He had about four different managers call me to lie again and state he's busy with other customers for 4 days straight. Dealt with finance sales Manager Aaron, General sales manager Mark Bell, Customer Relations manager Claudia Noguera and the Finance Director that never called me back till this day James. All liars and just refer you to each other but never care to come to a resolution or help a customer they sold a vehicle to with issues. More

Rip Off Sleazy business practices--finance mgr Ali Reza lies and tells you that prepaid maintenance plans cover a LOT more than it actually does! Horrible, un Sleazy business practices--finance mgr Ali Reza lies and tells you that prepaid maintenance plans cover a LOT more than it actually does! Horrible, unethical place! More

Terrible Experience Their sales, Rachel agreed to sell me a 2016 Camry SE at $20,100, so I took my wife and kid exciting to this dealership to purchase the vehicle. When Their sales, Rachel agreed to sell me a 2016 Camry SE at $20,100, so I took my wife and kid exciting to this dealership to purchase the vehicle. When we got there, Rachel was off that day, and the sales manager tried to sell me another vehicle with lower MSRP. I told him this is not the vehicle that Rachel confirmed with me and I showed the emails that Rachel wrote to me to the sales manager. The sales manager just simply said Rachel made the mistake and he cannot do it at the price Rachel confirmed to me. My 4 year old daughter keeps asking me why they lie to us. This is a very terrible experience for my family. More

Horrible experience!!! The internet manager Danielle and the kid Ryan are the only 2 things this place has going for it, every other aspect of this place is miserable!!!My w The internet manager Danielle and the kid Ryan are the only 2 things this place has going for it, every other aspect of this place is miserable!!!My wife and I were there late with our newborn to complete our purchase and we heard multiple sales guys talking crap about customers loud enough for other customers to hear...ummm ok..then the finance part was even worst, the rep Alex was super nice until he found out my bank was paying the loan and that i didn't want the warranty or gap from them, why? because my bank was taking care of it at half the price they were offering, but wait it got worst, turned out Alex knew my uncle and that turned into him almost begging for me to buy the warranty to help him with his "points" ummmm I don't care who you know I'm not paying more for something to help you with your "points" at this point hes now pouting while finishing my paperwork in uncomfortable silence!! Thought it was over?? NOPE, I get home from my 100 mile drive and notice the floor mats are missing so I shoot them an email asking about them and was told they didn't have any for that car but could give me some for $129???? I have purchased many cars in my life and never have I gotten one without floor mats!! Sent the GM an Email and not surprised to get NO response!!! This place is a Joke!! go somewhere else!!!!! More

Poor Service Went to buy a car, overheard manager saying all buyers are suckers and they just want to be upsold, most of them have nothing and buying a new car is Went to buy a car, overheard manager saying all buyers are suckers and they just want to be upsold, most of them have nothing and buying a new car is the only reason they live for so go out there and sell them until they bleed. We just left then. What a bunch of xxxxxxxx More

Denise service manager The service manager Denise has the worst work ethics I have ever had to experience. I cannot even begin to tell the way I was treated. I however did r The service manager Denise has the worst work ethics I have ever had to experience. I cannot even begin to tell the way I was treated. I however did record the conversation and will call Toyota and email them everyday until Kevin, the GM of Toyota follows up with making sure this Denise is talked to and this problem resolved. I have called 3 times and talked to the GM secretary and left a voice message. I will continue to follow up everyday. More

Highly Recommend Tim Campfield at AutoNation Cerritos Tim Campfield is a straight shooter. He is honest, kind, genuine, and professional with superb knoweledge about the Toyota vehicles. I have referred Tim Campfield is a straight shooter. He is honest, kind, genuine, and professional with superb knoweledge about the Toyota vehicles. I have referred my brother, brother-in-law and father-in-law to Tim. Also, I have purchased two vehicles from him directly. Tim is the reason why I go to AutoNation Toyota of Cerritos. Thanks AutoNation Toyota of Cerritos for investing in Tim Campfield. More

try getting a key made Saturday morning I went to the service dept. to get a key for my '91 MR2 made. They looked quite busy so I asked the service guy taking care of all th Saturday morning I went to the service dept. to get a key for my '91 MR2 made. They looked quite busy so I asked the service guy taking care of all the paperwork if I could get a key made. He said "yes, but give me about 30 mins i'm swamped." So of course i said "yea, sure take your time." So an hour passes and he comes back and says "hey, i have 2 more people to write up." So of course i say ok sure. Then after an hour and a half. He's able to help me, or is he. He pulls me into his managers office and the manager says. "I can't make you a new key." So i waited an hour and a half for them to tell me I couldn't get it made without ridiculous hoops to jump thru. Thanks Toyota I still have no key for my sweet car to drive around. ps. I'm glad my NEW car is an Infiniti. More

I walked onto the lot to look at a Prius and the Camry Hybrids since I am in the market for a new car and wanted to test drive a couple of vehicles prior to making a decision. walked around the lot walked Hybrids since I am in the market for a new car and wanted to test drive a couple of vehicles prior to making a decision. walked around the lot walked right by several Salespersons was never greeted with a hello or may I help you. I set a 15 minute timer on my phone and it counted down the minutes after 15 minutes still no help from anyone. if this is the way they treat customers I wont buy a toyota product if they were the last car company on earth. Very POOR CUSTOMER SERVICE AUTONATION/POWER TOYOTA IS NOT A PLACE FOR MY BUSINESS More

I came into the dealership to look at a New Corolla, the salesman was very nice so I do not want to mention his name. However once I found the car some big guy came over and insisted on talking to me. He salesman was very nice so I do not want to mention his name. However once I found the car some big guy came over and insisted on talking to me. He kept talking and interrupting me, he told me he was the General Sales Manager so he will give me a great deal. He continued to waste my time telling me stories of how he lived in Arizona and how he use to be a fisherman and a captain in the military. He kept calling me names such as honey, sweetie, and telling me how cute I was. I told him my name was Jennifer but he continued to call me by nick names that you would a girlfriend. He then asked me what I like to do on the weekend, and what I like to do for fun he even said he though mexican girls were exciting. He never talked about the corolla or the price. I was truly creeped out and ended up leaving and going to the Toyota store in Downey where I purchased my car. It was the weirdest thing, a balding man in his mid 50's continually hitting on and trying to sweet talk a 24 year old who was only there to buy a car. I will never go back to this place again. More