AutoNation Toyota Cerritos

Very fast service and friendly. I hope they will be doing much better in the future on the accommodations of snacks and refreshment service. Thank you. I hope they will be doing much better in the future on the accommodations of snacks and refreshment service. Thank you. More

didn't want to buy tires for $1100 so the service advisor and the person that gave me the quote for the tires made me wait for my longer then I should have. I arrived at 9::16am I left at 131pm my car was and the person that gave me the quote for the tires made me wait for my longer then I should have. I arrived at 9::16am I left at 131pm my car was ready since 11:30am. . I seen my car being parked in the customer parking lot. I figured my car was ready so I walked over and ask the service advisor was my car ready He said no . I said ok. My car was just sitting in the customer parking lot for another 2 hours. I went back over and said hay bro my not ready it has been sitting in the parking lot for 2 hours. He the service advisor had my paperwork at the bottom of the pill of other customers the took his sweet time to get all the paperwork together.I was just getting a oil change More

Josh Lopez and Mark Amini helped me with the purchase of my Highlander Hybrid. I let Mark know exactly what car I wanted and he called me as soon as it arrived on the lot. Josh assisted in the test drive an my Highlander Hybrid. I let Mark know exactly what car I wanted and he called me as soon as it arrived on the lot. Josh assisted in the test drive and purchasing process. This is the first car I have bought. Mark and Josh were both very patient and gave great advice during the process to help me feel confident in my choice. More

The dealership was very professional and answered all of our questions. We just waited longer than usual because it was so busy. our questions. We just waited longer than usual because it was so busy. More

Pleasant staff, did not make us feel pressured. Inventory shortages did force us up in model choices. Inventory shortages did force us up in model choices. More

I had an amazing experience purchasing my 2024 Toyota Tacoma from Tristen at AutoNation Toyota Cerritos! Tristen was knowledgeable, professional, and incredibly helpful throughout the entire process. The Tacoma from Tristen at AutoNation Toyota Cerritos! Tristen was knowledgeable, professional, and incredibly helpful throughout the entire process. They made sure all my questions were answered and worked to ensure the transaction was smooth and stress-free. I couldn’t be happier with my new Tacoma and the exceptional customer service I received. Highly recommend Tristen and the team at AutoNation Toyota Cerritos for anyone looking for their next vehicle! More

Manager Alex Shin & Salesman Andrei Liwanag were the best! They made it easy and pleasant to purchase from. NO HASSLE, NO GAMES! I would recommend the team to ALL OF MY FRIENDS AND FAMILY! THE ABSOLUTE best! They made it easy and pleasant to purchase from. NO HASSLE, NO GAMES! I would recommend the team to ALL OF MY FRIENDS AND FAMILY! THE ABSOLUTE BEST TOYOTA DEALERSHIP AROUND! THANK YOJ ALEX & ANDREI!!! More

Great service and very helpful and knowledgeable staff. Highly recommend Auto Nation of Cerritos is awesome Highly recommend Auto Nation of Cerritos is awesome More

I was satisfied with my last two service visits for our Toyota van. But this last one really rubbed me the wrong way and reminded me why I didn’t buy my Toyota from this dealership. The last two visits, I Toyota van. But this last one really rubbed me the wrong way and reminded me why I didn’t buy my Toyota from this dealership. The last two visits, I got videos from the service advisor on what they were recommended on my car and also showed the service performed on the vehicle. I usually have one or two recommendations when I visit the dealership but this time around I got full court press from the After Sales Advisor, Joseph Wagner. I declined everything but my planned 70,000 service maintenance and a tire rotation. But this time around, I didn’t get any videos or pictures of what was done in my car or any problems with it. I wanted to get a text an hour hour and a half later saying my car was ready. When I get to the cashier to pay, it shows that I’m only paying for the service maintenance and not the tire rotation. I asked her why I’m not paying for the tire rotation and she says she doesn’t know and then I see on the receipt that the tire rotation is not recommended due that condition of tires. She tells me to go talk to Joseph about it directly. I go to look for Joseph and asked two guys in service about my tires and they say that Joseph will be back in 20 minutes and they really can’t tell me anything about my tires. I even asked one of the guys to read the notes and he says it looks like the tires need attention. I didn’t have time to wait around for Joseph. I just got home and called the service department and spoke to Karen who says the note read I declined wheel alignment and new tires which isn’t true because no one called me about my van having tire issues. I originally bought my van brand new with all the bells and whistles from the formally Elmore Toyota now Beach Cities Toyota in Huntington Beach. I live in Cerritos, but because I had such bad experiences with sales people at Cerritos and Long Beach dealerships, I bought my car from Elmore. From here on out, I will have my car serviced using a non-Toyota trusted local auto car shop. Anyone thinking of buying a car or getting a car service AutoNation Toyota Cerritos, steer far from this place. I’m so frustrated that I will be sending the manager Dennis an email about this. More

Great, price is okay. Sell man was excellent in service, but financing percentage not to good. Sell man was excellent in service, but financing percentage not to good. More