AutoNation Toyota Cerritos

Almost 4 hours to check and diagnose my car from 12:00 pm till 3:50 pm plus they charge $189.00 for only diagnose the light in my car other dealer like Toyota Downey didn’t charge you for check any light in till 3:50 pm plus they charge $189.00 for only diagnose the light in my car other dealer like Toyota Downey didn’t charge you for check any light in the car , bad review due too long time and also too expensive . More

Big and clean dealer ship but finance officer ( Mr. Bahzad) was so mean, He pressured and rushed me to sign all, we complete all the paper works less than 6 minutes, there was no time to verify what I Bahzad) was so mean, He pressured and rushed me to sign all, we complete all the paper works less than 6 minutes, there was no time to verify what I signed and up I declined important thing is the car is returnable in 5 days, and my address was wrong, next day I came back , Mr. Bahzad blaming me for not review it. More

Roger Rodriguez in service went above and Beyond! Was able to schedule my service that worked with my schedule, communicated with me before the service, during the service, and after the service. able to schedule my service that worked with my schedule, communicated with me before the service, during the service, and after the service. More

Everyone was nice. They got us in the car we wanted for the payment we wanted. Salesperson knew absolutely nothing about the car I was looking at even though I had an appointment so he had time to research the payment we wanted. Salesperson knew absolutely nothing about the car I was looking at even though I had an appointment so he had time to research to at least answer a few questions yet he could not answer one question. More

I am always happy with the advisor Roger Rodriquez A I am always happy with the advisor Roger Rodriquez A very good person A very reliable person and understand me well the need of a car I am always happy with the advisor Roger Rodriquez A very good person A very reliable person and understand me well the need of a car More

Nicolas Castaneda is an expert Technician. He is smart, attentive to details, and knows everything about my Toyota vehicles. AutoNation is lucky to have Nicolas! attentive to details, and knows everything about my Toyota vehicles. AutoNation is lucky to have Nicolas! More

My service adviser Claudia N is knowledgeable, helpful and efficient. It is always a pleasure. and efficient. It is always a pleasure. More

The customer service is good, however I don't appreciate how they try to catch you off guard on what you need repaired on your car which I feel is not necessary. how they try to catch you off guard on what you need repaired on your car which I feel is not necessary. More

Jason is a great sales rep. The dealership is clean, practice COVID safety rules, easy to deal with. I got my new Sienna delivered to me in a professional way. practice COVID safety rules, easy to deal with. I got my new Sienna delivered to me in a professional way. More

Tried to purchase my vehicle when getting serviced. Extremely low appraisal. Must have thought I was sleeping for 5 years or so.........The service order explained the maintenance performed. It read ti Extremely low appraisal. Must have thought I was sleeping for 5 years or so.........The service order explained the maintenance performed. It read tires inflated to 35 psi the door jam reads 32 psi and the tires had 40 psi plus when I tested after returning home. Suggested wheel alignment, tires are out of balance...no recommendation for that. More