AutoNation Toyota Cerritos

Vehicle was serviced in a timely manner.Explained the vehicles options plus vehicles upcoming service intervals. Dealership is clean and neat looking forward our visit. vehicles options plus vehicles upcoming service intervals. Dealership is clean and neat looking forward our visit. More

Salesman didn’t tell me on beginning when I was checking the car that the car only has 1 key no spare key now I need to buy extra key it cost me almost 400 dollars the car that the car only has 1 key no spare key now I need to buy extra key it cost me almost 400 dollars More

Good customer service Clean show room Knowledgeable Good customer service Clean show room Knowledgeable staff Need to improve wait times I would definitely recommend this place to all my family a Good customer service Clean show room Knowledgeable staff Need to improve wait times I would definitely recommend this place to all my family and friends to buy new car or get their cars serviced here 👍 More

Thank you so much Jose from Internet and your manager. This was one of the best experiences I had in working out a lease deal for a Corolla Hybrid. Thank you for you respectful and honest work. This was one of the best experiences I had in working out a lease deal for a Corolla Hybrid. Thank you for you respectful and honest work. More

Thank you Jason Nguyen for making my car buying experience pleasant from start to finish and Thank you too Alex your patience and great attitude experience pleasant from start to finish and Thank you too Alex your patience and great attitude More

We had the best experience with "Ray" Fashid, Salesman, who had clocked off for the day and still offered to helped us locate the Tahoe we found online but wasn't on the lot for sale. He went above and beh who had clocked off for the day and still offered to helped us locate the Tahoe we found online but wasn't on the lot for sale. He went above and behind to assist us. He stayed until 11pm, to ensure we left that evening with a detailed Tahoe. Thank you Ray! Lyndse and Ian Clark More

2nd time dealing with this dealership. Last time was a purchase and this time was an appointment to sell the same van I purchased from them. They matched the same experience which was again, beyond disapp purchase and this time was an appointment to sell the same van I purchased from them. They matched the same experience which was again, beyond disappointing. Why set appointments and have people show up when you have the laziest and least helpful people on the planet standing outside. Here is what happens when a customer shows up for an appointment and mentions the persons name they are supposed to meet with. The sales folks swarm on you until they realize you have an appointment then they act like you're bothering them. Next after figuring out who you need to meet they argue about who's going to get inside and let the person know. One of them will nod and head back inside, presumably to alert the person who booked the appt that you're outside. WRONG, they come back outside after you stand there for a while and act like the conversation never took place. Finally they tell you nope, you actually need to go find the person and he's somewhere in the back. Same experience last time... These guys could care less about whatever brings you to the dealership if you're not a new customer. I guess there are no inventory issues hurting used car sales at autonation in cerritos and they must have wayyyy to much inventory. More