AutoNation Toyota Cerritos

Had a horrible experience. Car had cracked interior parts and so I asked if we can do something about it. The salesperson I was working with me said he can't do anything I'll h Car had cracked interior parts and so I asked if we can do something about it. The salesperson I was working with me said he can't do anything I'll have to talk to the finance manager. I already made up my mind to buy the car so we started the paperwork. The sales person helping me out comes out with some paperwork then disappears for like 30 minutes while I sat by myself at the desk. He comes back and said sorry I had to deliver a car. I was about to walk out and call it quits but I decided I wanted the car so I stayed. Then he brings over the finance manager and the finance manager brings me some paperwork and also disappears for 30 minutes while I sat there like my dumb self again wondering what the xxxx is going on. The sales person who was helping me out then comes back and said is he back yet? I'm like no he never came back so he goes and tells the finance manager I need to go pick up my kid. The finance manager finally comes out and takes me into his office and we started the paperwork. He then tells me about this service plan saying he can save me $72 over the total cost so it's basically free. I'm telling him how is this possible. He tells me, "Oh I moved some numbers around like taxes and stuff." At this point I already given up so I said sure just get me out of here. So it turns out the service plan was actually $595. I didn't know that, I just agreed because he told me he somehow saved me $72. I told him $72 won't change my life just get me out of here so I signed and left. Most of the signings are done on a keypad without the contract for you to see. If my story seems fake, please have AutoNation Toyota of Cerritos look at the cameras to see myself sitting by myself for most of the time. I made a purchase on a 2017 Lexus GX460 on March 5th of 2022 at approximately 3PM to 5 PM and will never forget the experience. Worst experience of my life, will never ever ever ever go back to AutoNation Toyota of Cerritos and I hope some of you guys won't ever experience the poor quality of service I have received. Last thing I asked for was to air up the tires because I know they're low, car comes back looking the same with some excuses. I have given up, I have my own air compressor so no big deal. More

It was very easy to make an appointment for 40k service , drop off and pick up my car. Very little wait time. I was told it would take about 2 hours, and right on schedule I received a call that my car was r drop off and pick up my car. Very little wait time. I was told it would take about 2 hours, and right on schedule I received a call that my car was ready to go. Customer service was A+. Everyone that helped me was great. Definitely making this my go-to service location. More

They was very helpful in getting my car salmon nick came through for I really appreciate they service I’m goin to tell my sister to go there because she’s looking for a car through for I really appreciate they service I’m goin to tell my sister to go there because she’s looking for a car More

Brian Columbia our sales person was the best very honest and helpful thank you so much and helpful thank you so much More

Great experience working with Matt and Team! Easy No Haggle Pricing makes it very simple. Thank you Toyota Team! Easy No Haggle Pricing makes it very simple. Thank you Toyota Team! More

Great service and speedy. Got me in and out quickly on a busy Saturday. I would recommend this place. Got me in and out quickly on a busy Saturday. I would recommend this place. More

Great service, let me know it was going to take longer than usual but still got me out on time! than usual but still got me out on time! More

They fixed my truck on recall , i had to take it to different dealership because i was stranded on fwy while driving my car bcz of wrong fix. different dealership because i was stranded on fwy while driving my car bcz of wrong fix. More

Knowledgeable, pleasant, honest, great communication amazing staff. Chris in the parts dept went above and beyond to meet my needs amazing staff. Chris in the parts dept went above and beyond to meet my needs More