AutoNation Toyota Cerritos

The repair of my Tecoma was done in a timely manner and the pair bill was in my budget and very fair.😋👍 the pair bill was in my budget and very fair.😋👍 More

I would have given 5 stars if I wasn’t told on the phone that appointments are scheduled by phone before 2 pm. The funny thing is it turned exactly 2pm while I was having the discussion on the phone. My cal that appointments are scheduled by phone before 2 pm. The funny thing is it turned exactly 2pm while I was having the discussion on the phone. My call was answered before 2. Anyways after pointing that out, I was takin care of. More

Overall, the staff was courteous, and I appreciated the customer lounge that was pretty clean and had wifi. The service itself was fine. It would have been nice to get a quick exterior wash to top off the customer lounge that was pretty clean and had wifi. The service itself was fine. It would have been nice to get a quick exterior wash to top off the service especially when dropping a significant amount on the service. It’s a minor thing but would be a nice touch for customers. More

Easy yo make an appointment, reliable service, they call me when my car was ready and easy to check out. Michelle Hernandez was very helpful! me when my car was ready and easy to check out. Michelle Hernandez was very helpful! More

Claudia is a great service advisor and kept me in the loop about my truck. She did all the warranty work in a timely manner and told me about some minor things that needed to be looked at and threw in a loop about my truck. She did all the warranty work in a timely manner and told me about some minor things that needed to be looked at and threw in a air filter and cabin filter for free. More

It was a good experience coming to this dealer, would recommend. Good Friendly people working recommend. Good Friendly people working More

We went there for a tire rotation. We were there for over 2 1/2 hours! When no one contacted us,I went to the service desk to find out why its taking so long the service co-ordinator We were there for over 2 1/2 hours! When no one contacted us,I went to the service desk to find out why its taking so long the service co-ordinator seemed confused. The were not rotated! There was a good reason why were not rotated. My complaint is that we were not informed sooner! More

Not a fan of this dealership at all. Nothing but problems and headaches.. I had to go through Toyota motor corporation 7 separate phone calls and get multiple managers to get their finan Nothing but problems and headaches.. I had to go through Toyota motor corporation 7 separate phone calls and get multiple managers to get their finance manager Jordan to call me back because I had problems with my license plates and registration. He called me back once and said he would get back to me same business day and never heard back from him for over 3 weeks. After numerous calls if came down to his dishonesty saying he called me back which he didn’t. He even left a sarcastic voice mail saying he returned my call which never happened. Also when I bought my truck that I paid in full for they left scratches all over the bed and cracked the tail light when they stored the truck and didn’t even tell me about it. They put red tape over it to try and hide it. If I didn’t see it upon inspection when picking up my truck they would have kept it from me. It took a month to get that part in for them to “make it right”. They didn’t address the scratches all over my bed. I just have to deal with that but my tail light was replaced. No apologies whatsoever from this dealership. Also they just made my first repair appointment without consulting me on time and or date. I think that’s highly rude to do. You consult with a customer first. Who do you think you are arranging my schedule for me? This dealer does high handed tactics and I will never go there again unless it’s because it’s warranties repairs. I will do general maintenance at another dealership. Not at this place. This dealership has bad reviews and I see why. Very unprofessional. They didn’t even wash my truck after it was there for over 2 hours being worked on. You’d think they would clean the truck, especially since it’s there for a dealer mistake. I’ve seen my sister take her truck elsewhere for an oil change and they will detail her truck. This place nope, nada, zilch. Zero customer service and or relations. More

Smoothest car buying experience ever! Victor was amazing in telling me about the suv and financing. I was in and out in less than 90 minutes with a great car and excellent deal. Thanks s Victor was amazing in telling me about the suv and financing. I was in and out in less than 90 minutes with a great car and excellent deal. Thanks super Victor and marvelous dealership! More