AutoNation Toyota Buena Park - Service Center

I had an appointment for for an annual car maintenance (basically oil change and lube). It took them all day like FIVE hours before it was done despite brining in the car on time. This is an improvement (basically oil change and lube). It took them all day like FIVE hours before it was done despite brining in the car on time. This is an improvement from the last year which took all day like SEVEN hours. Who would like to be tied up all day without the car for an oil change and lube which may take only 30 minutes or less to finish? What's the purpose of making an appointment if I still had to wait hours and hours before any of their mechanics can get to work on my car maintenance? I have never had this kind of problem with other Toyota dealers, but this particular dealer seems to have all the time in the world to do a job. More

It was very easy to book an online appointment. Even though the line was busy, someone did return my call very rapidly. I must say that the personnel that takes the cars in for service need more tr Even though the line was busy, someone did return my call very rapidly. I must say that the personnel that takes the cars in for service need more training to make customers feel welcomed and appreciated. My attendant was not personal, he didn’t give me eye contact. I was excepting undivided attention. He did keep me updated about my vehicle. More

Check in was easy, even due to all the major construction going on. Everyoe were professional and when i was lost i was given help to navigate. going on. Everyoe were professional and when i was lost i was given help to navigate. More

Fixed the first time courteous service I just dropped off my car they called me when it was done easy im happy my car they called me when it was done easy im happy More

Even in the midst of a large remodel of the dealership everyone I spoke with was very professional. Work was done On time and pick up was easy. I'll definitely make this my dealership for my Rav4. everyone I spoke with was very professional. Work was done On time and pick up was easy. I'll definitely make this my dealership for my Rav4. More

They service department staff are always nice and professional. Great customer service with a smile. professional. Great customer service with a smile. More

The dealership is under major construction. Service person is seating on the desk where you need to remind her that you are waiting for her service. The call center and actual delivery and pr Service person is seating on the desk where you need to remind her that you are waiting for her service. The call center and actual delivery and promise are different. More

Service members were polite and very helpful with getting the air bag recall issue resolved. the air bag recall issue resolved. More

Emanuel is extremely helpful. He go out of this way to make sure all my concern are handle correctly. He really taken good care of my van. He go out of this way to make sure all my concern are handle correctly. He really taken good care of my van. More

Outstanding service by manny in the service drive he was helpful with all my Car needs helpful with all my Car needs More