AutoNation Toyota Buena Park - Service Center

Hello, Had both of my cars serviced Prius and Rav4 for synthetic oil change. The first appt was with Mariah service advisor and the second was 4 hours later with my Rav 4 was Emmanuel. I had very poor cus synthetic oil change. The first appt was with Mariah service advisor and the second was 4 hours later with my Rav 4 was Emmanuel. I had very poor customer service with Mariah who was not customer focused and nor pleasant as well as she overcharged me more than he list price for synthetic oil change. I told her I thought it was too expensive and she replied “Well that’s how it is”. I left he car and walked home. Called BP Autonation and found out what the price for synthetic oil change was then I called Harley a message describing what occurred and IO felt the charge was too high and my opinion of Mariah. I returned at 1130 to drop off the Rav 4 and pickup the Prius. I had Manny as the service advisor and he was fabulous!. I spoke to Harley to again reiterate my complaints. Harley changed the price for the Prius and listened to my concerns of Mariah. Harley is a great manager and is able to turn around a bad experience into a great experience. I will be asking for Manny as the advisor in the future. Great Job! More

Great customer support service can’t ask for more keep up the great job service the great job service More

We received great updates by mariah as to what needed to be done and when the car would be ready be done and when the car would be ready More

Gracias por hacer que me sienta cómoda al saber que cuento con ayuda por cualquier pregunta, o servicio que necesite cuento con ayuda por cualquier pregunta, o servicio que necesite More

The last two times took my car for service I had a 4 hr wait even tho I had an 8 o'clock appointment. Not acceptable wait even tho I had an 8 o'clock appointment. Not acceptable More

Went to get oil change service for my vehicle. Service department people are super friendly and kind! Was very happy for my visit !! Service department people are super friendly and kind! Was very happy for my visit !! More

Agent was nice but promised time to finish wok done more than an hour late but I understand cause at that time their place is under construction than an hour late but I understand cause at that time their place is under construction More

Recommend to all friends and family to shop at this dealership. Everyone here was knowledgeable dealership. Everyone here was knowledgeable More

Awesome Dealership. The Parts Department is helpful and knowledgeable. Danny in parts knows his stuff. The Parts Department is helpful and knowledgeable. Danny in parts knows his stuff. More

They do a good job, although they missed a couple of things on my visit. I went in for an oil change and a safety recall on my Toyota Camry. The work took a number of hours and they were nice enough things on my visit. I went in for an oil change and a safety recall on my Toyota Camry. The work took a number of hours and they were nice enough to give me a ride home, instead of me having to wait at the dealership for my car. When I returned, they finished the work however my maintenance light was still on. I told one of the people about it, and they corrected this right away. For some reason I was feeling a little bit cautious, so I lifted up my hood and checked to see if fresh oil is put in the reservoir. They put clean oil in the reservoir, however they forgot to put the oil cap back!! I pointed this out to one of the people there and they corrected it right away. They did a good job and maybe I just went on an off day. This seems a little bit sloppy on their part. More