AutoNation Toyota Buena Park - Service Center

The service department has always done a great job and I really like the videos that the technicians send to my phone. Manny the service writer always goes above and beyond and keeps me informed every step really like the videos that the technicians send to my phone. Manny the service writer always goes above and beyond and keeps me informed every step of the way during the service of both of my vehicles here. More

When we went for repairs, there wasn't even a rest area, and it was admirable for the staff to work in such a humble place. Guests themselves find shade outside or squat in a corner. and it was admirable for the staff to work in such a humble place. Guests themselves find shade outside or squat in a corner. More

I’ve been coming here since I purchased my Scion in 2019 and they have always taken care of me. I usually get Mariah when I come in and she’s always super helpful and attentive to my needs. and they have always taken care of me. I usually get Mariah when I come in and she’s always super helpful and attentive to my needs. More

If You Are Looking For New Toyota Service Advisor Please Ask For Martin He’s Awesome Ask For Martin He’s Awesome More

needed parts for my 1999 Toyota Avalon, which I purchased from this dealership gnu in 1999. The facility is near completion to be totally renovated. The parts staff Went the extra step to satisfy m purchased from this dealership gnu in 1999. The facility is near completion to be totally renovated. The parts staff Went the extra step to satisfy my needs. More

The current dealership is under noticeable construction a directory or service person should be made more visible for new patrons walking to the dealership. directory or service person should be made more visible for new patrons walking to the dealership. More

Getting an appointment was easy online. No wait time when I arrived. Martin always explains the estimate clearly and car was done on time. No wait time when I arrived. Martin always explains the estimate clearly and car was done on time. More

I am satisfied with the service Toyota presented to fixing my vehicle always. Michael Rhodes fixing my vehicle always. Michael Rhodes More

I have purchased two cars from them. The service department is very efficient. The managers don't laugh at my questions and take the time to give me answers. When they say a service w The service department is very efficient. The managers don't laugh at my questions and take the time to give me answers. When they say a service will take two hours, it takes two hours and sometimes less. I feel very comfortable dealing with them. More

Arrived on time for appointment but waited 1 hour before service advisor checked in my vehicle. Several other vehicles and guests who arrived after me were served immediately, but I was left helpless. Servi service advisor checked in my vehicle. Several other vehicles and guests who arrived after me were served immediately, but I was left helpless. Service advisor eventually appeared and was frazzled and disoriented, as if unaware of my appointment. Later on, I called the operator for an update on my service and was told my advisor would call me back with an update, but did not receive a follow up. Please train your advisors on how to provide customer service to guests. I will not be returning back to this dealer, since I do not want to experience this poor service again. More