AutoNation Toyota Buena Park - Service Center

I went for my six month maintenance on my 2021 RAV4 Limited. This is where I purchased my vehicle and where I have all my maintenance completed. The staff is friendly and they actually smile, which is Limited. This is where I purchased my vehicle and where I have all my maintenance completed. The staff is friendly and they actually smile, which is hard to find nowadays. The facility is completely renovated and it is absolutely beautiful! My stay, while waiting for my vehicle was great and I really wasn’t ready to leave, as my vehicle was done within an hour. The chairs were extremely comfortable and they had great coffee. The facility is spacious, modern and clean along with phone charging areas and televisions. I’ll be back in six months. More

Was fast easy from the time I dropped it off the gentleman was patient we me I was doing busy in my phone while he was trying to check me in. Gave me a great offer so I purchased it. Picking up my gentleman was patient we me I was doing busy in my phone while he was trying to check me in. Gave me a great offer so I purchased it. Picking up my car quick and easy. I ask for my car washed and give me a certificate to have it done . Everyone was friendly even to my dog Lola. Till next check up More

Everything was done in a quick and timely manner and everything that was being done was communicated clearly along the way. everything that was being done was communicated clearly along the way. More

Had a recall. Took truck in. Light above back window was leaking. Ok look a whole day to fix that. Need to bring back for headliner to be replaced. Been 3 weeks a Took truck in. Light above back window was leaking. Ok look a whole day to fix that. Need to bring back for headliner to be replaced. Been 3 weeks and no call back from dealer to resolve this situation More

Great customer service. Staff is friendly and informative. Will return for my next car service. Staff is friendly and informative. Will return for my next car service. More

I’m a Coustomer for last 22 years. Bought several vehicles from this dealership in Buena Park. I had one single service representative, Pete Amazola for 2 decades until he fall sick. I Bought several vehicles from this dealership in Buena Park. I had one single service representative, Pete Amazola for 2 decades until he fall sick. I always had a pleasant experience until Pete stop working as Service Rep. in march I brought my car in for window tinting. A service Rep named Alfredo told me that I’ll get a rental car at no cost to me and next day drop the rental car and pick mine up. Next day he called and told me the car is not ready & he will call me next day. Next day he extended again. Finally after four days he asked me to drop the rental car and pick mine up. Next day I dropped the rental car and picked mine up. He had assured me that there is no charge for the rental car. When I received my credit card statement there was $330 plus charge. Upon asking him, he was not helpful. Finally I had to approach the GM Jose Guzman who assured me that it will be taken care off. Couple months later it was not resolved so I texted Jose again. He texted back saying he is not working at the location anymore but they will take care. Finally two weeks ago I came back for service and I met Pete who is back but as a porter. I shared my pain with him and as always he was compassionate and caring. He took me to Mario (if I’m not mistaken) who checked my account and immediately called the rental company to refund my money. He told me yo wait couple of weeks and I’ll se the credit in my credit card account. If not to see him back. Let’s see what happens. Same day I had brought my car in for 5K service, however the technician forgot to set the warning sign. I noticed it after I came home. Now I need to bring my car back in to reset the warning sign. Overall happy with the dealership. I hope Pete is reinstated back as service representative. 🙏🏼 More

Great service, the service man was kind, the center was clear and nice when waiting. clear and nice when waiting. More

Best service from emploeees who I dealt Nice waiting room Good cogffee New building Close by room Good cogffee New building Close by More

Buena park Toyota always provides excellent customer service . They are very kind and honest and keep my car running perfectly service . They are very kind and honest and keep my car running perfectly More

It was nice to be a friendly staff in the new building. I hope to be ride while waiting time. I hope to be ride while waiting time. More