AutoNation Toyota Buena Park - Service Center

On Jan 31, 2023, I took my 2021 RAV4 for Complementary Service for brand new cars. While checking in, the Service Adviser asked me if I needed Wheel Alignment even before the Technician had inspected the Service for brand new cars. While checking in, the Service Adviser asked me if I needed Wheel Alignment even before the Technician had inspected the car. I DECLINED since it had only 6,000 miles Plus and I did not noticed uneven wear of my tires nor does it pull to left nor right when running. After several days I received an 2 email from the Dealership asking me to schedule for Wheel Alignment as identified by Toyota Certified Technician as essential. However, the final Inspection Report by the Technician did not mention anything about the need of WHEEL ALIGNMENT. The word in the report that said "DECLINED WHEEL ALIGNMENT" was written by the Service Adviser and not by the Service Technician. Are Service Adviser trained to ask this question to In-coming customers? Toyota should be telling (not asking) Customers when they need Alignment. This practice could be DECEIVING to customers who know nothing about cars. . More

It’s always great to see Olajuwon. Even after he sales you a vehicle he always keeps in touch and even asks if I ever need help for service he can even assist me with that. Talk about Even after he sales you a vehicle he always keeps in touch and even asks if I ever need help for service he can even assist me with that. Talk about going above and beyond. More

The workers were friendly and it was an easy process dropping off and picking up my car. dropping off and picking up my car. More

Service advisor Yehia had extremely poor customer service. Would not return to him in the future. service. Would not return to him in the future. More

The service manager who helped me and very well explnation to coustomer. Also super fast oil change service done!! explnation to coustomer. Also super fast oil change service done!! More

Roberto was a fantastic help. He was polite, professional, and courteous. My car was well taken care of, and he communicated with me very well in a timely manner! I will defini He was polite, professional, and courteous. My car was well taken care of, and he communicated with me very well in a timely manner! I will definitely use this service again! More

My service advisor was about 20 minutes late coming to work. I had a 7:00 appointment and waited an inordinate amount of time before my vehicle finally was taken in. No apologies were offered. I was on work. I had a 7:00 appointment and waited an inordinate amount of time before my vehicle finally was taken in. No apologies were offered. I was one of the first to arrive in the morning for the service and was the first for my particular service advisor. Other than that, the experience was good. More

Have only bought one vehicle here, but have dealt with service department many times over the years. I always had exceptional and quick service until last year, when I had a not so great experience during service department many times over the years. I always had exceptional and quick service until last year, when I had a not so great experience during their remodel. I went back this year to give them another try, and had a much better experience. My service tech Robert was very friendly and helpful. It did take longer than I expected, and I was disappointed that only one of the two recalls were fixed (which means another trip back) because they didn't have parts. Overall though, a better experience than before. More

Martin was very pleasant to work with and he answered all my questions in an easy way to understand. I have been going to Toyota of Buena Park for 30 plus years. I think that says a lot about the service d my questions in an easy way to understand. I have been going to Toyota of Buena Park for 30 plus years. I think that says a lot about the service department and sales. The new facility is beautiful and the customer waiting area is fantastic and comfortable. More

Martin Miller and staff provided excellent and attentive service for my wife. Highly recommend them for sales and service. The Service manger is very attentive to customer service and satisfaction. service for my wife. Highly recommend them for sales and service. The Service manger is very attentive to customer service and satisfaction. More