AutoNation Toyota Buena Park - Service Center

Negative experience during my visit. I found a good deal on an oil change so I made a 7am Saturday appointment for an oil change and alignment. I arrived before the dealer opened (was ab I found a good deal on an oil change so I made a 7am Saturday appointment for an oil change and alignment. I arrived before the dealer opened (was about the 5th car). Service took 4 hours, after which I was told that my vehicle had an issue with the brake booster and it will be repaired under a recall campaign. Another hour later I had a rental and was on my way a little after 1pm. 5 days later my car was ready. I noticed oil stains in a few areas so I decided to wash my car, at which point I found multiple scratches on my hood, damage/chemical burns on my headlight ,wiper arm and was missing a wiper bolt cover. I spoke with my adviser and was told that he was going to forward my issues, I did not hear back after a few days so I called again and spoke with another adviser and was instructed to take my vehicle in. Second visit was just short of 4 hours and the only thing done was semi clean off the chemical burns. They did not have the wiper cover in stock and the hood scratches were not taken care of, I was told I can leave my car to be polished and paint corrected another day when the missing part arrives. It has now been a week and no call for the missing part. I ended up having my headlights restored and buying the missing part myself from another Toyota dealer. Needless to say, I will never be going back to Buena Park Toyota. More

Had my first service for my 2022 4Runner. Being a fleet vehicle, things can get complicated as repairs often to be run by my company or the fleet management company. Mark Anderson know exac Being a fleet vehicle, things can get complicated as repairs often to be run by my company or the fleet management company. Mark Anderson know exactly what to do and exactly what me and my vehicle need it. It was taken care of perfectly and before I knew it, the vehicle was ready. Mark’s calm, demeanor, and understanding of how to work with our fleet maintenance company, was fantastic. More

All services very good , good time and easy get information my car, see you again . information my car, see you again . More

Martin Miller has been my service manager for 13 years. Since I am giving my Rav4 to my daughter my service appointment was my last one with Martin. He has been terrific to work with. I always felt that Since I am giving my Rav4 to my daughter my service appointment was my last one with Martin. He has been terrific to work with. I always felt that I was getting the accurate and honest assessment about the work needed for vehicle. I will miss having a friend in the service department. More

Hello, I was prompted to come in for my 70K maintenance appointment. The service staff tried to charge me $600 for my maintenance appointment. I thought my 70K service would be covered with my maintenance appointment. The service staff tried to charge me $600 for my maintenance appointment. I thought my 70K service would be covered with my extended warranty, but the service advisor ROBERTO BIBRISCA was adamant my extended warranty was finished even though I have paperwork that says otherwise. I refused to pay the $600 and asked to speak with a manager. I spoke with Christopher K Cortez who still made me pay $320 for the service. I believe I was ripped off for paying for a service that should have been covered under my extended warranty. The staff was unprofessional in the way they handled my service appointment. This service center in Buena Park has always tried to upsell me and get me to buy into extra services but this time I believe they took it too far. If Toyota values the customer I am hoping this customer survey reaches the right hands and something is done to better train the staff at this service center location. More

Mariah was amazing. My service person was late and she helped me out. Very professional and pleasant. My service person was late and she helped me out. Very professional and pleasant. More

everybody were very good to me overall and they check everything very efficiently my car I was very happy everything very efficiently my car I was very happy More

nice person, good service will visit again at next time when I need to buy a new car when I need to buy a new car More

This was the first time for me at this dealership. Joseph was very considerate and helpful. I will continue to get my car serviced here. Joseph was very considerate and helpful. I will continue to get my car serviced here. More

Personal customer service and prompt service. Friendly service however the prices are a bit high. Friendly service however the prices are a bit high. More