AutoNation Toyota Buena Park

Hello, this is the experience I recently had at AutoNation Toyota Buena Park. I came into the dealership with financing already secured through Navy Federal Credit Union. I’m a veteran and long- AutoNation Toyota Buena Park. I came into the dealership with financing already secured through Navy Federal Credit Union. I’m a veteran and long-time Navy Federal member, and they have consistently handled my vehicle financing without issue. My intention was simple: provide my trade-in, use my outside financing, and complete the purchase. During the process, I was repeatedly asked to complete a dealership credit application for their “internal process” and identity verification. I made it explicitly clear multiple times that I did not want my credit run through the dealership because I already had financing secured through my own lender. Despite that, I was told they would not move forward unless I completed their credit application. What bothered me most is that this runs completely contrary to my previous vehicle-buying experiences using outside financing. In most cases, dealerships simply verify the lender, confirm funding, verify identity, and complete the transaction. A separate dealer-arranged credit application is generally not necessary when the customer already has approved financing in hand. Let’s also be honest about something: dealerships absolutely make money from financing relationships, finance reserve markups, and lender partnerships. That is a normal part of the automotive business model. Because of that, it’s difficult not to question whether the pressure to complete a dealership credit application was financially motivated rather than truly required to sell the vehicle. I refused to authorize an unnecessary credit inquiry and was effectively denied the opportunity to proceed with the purchase. I can’t speak to the motivations of every individual involved, but I left feeling disrespected, frustrated, and like my business was only welcome if I agreed to enter their financing pipeline. My advice to buyers using outside financing: clarify upfront whether the dealership will attempt to require its own credit application before spending hours negotiating a vehicle purchase. More

I had an excellent experience at this dealership from start to finish. The staff was professional, knowledgeable, and genuinely helpful without being pushy. They took the time to answer all my questions, start to finish. The staff was professional, knowledgeable, and genuinely helpful without being pushy. They took the time to answer all my questions, explained everything clearly, and made the entire car-buying process smooth and stress-free. I truly appreciate the outstanding customer service and attention to detail. Highly recommend this dealership to anyone looking for a great experience and a team that truly cares about their customers. Thanks to Wilmer (Sales Manager), Jaime (Sales Consultant), Abdullah (Sales Consultant), and Alexander (CFS Manager). More

Quick responses and attentions and helpful kind informations. Good unexpected Uber services were plus. Would like to recommend this service dept. informations. Good unexpected Uber services were plus. Would like to recommend this service dept. More

Excellent service! Staff’s were friendly and polite! Waiting area had self serve coffee and snacks which was great! Staff’s were friendly and polite! Waiting area had self serve coffee and snacks which was great! More

Accurate . honest.good man,most of sales man friendly. no one push, good place .moreover good price than other dealer. honest.good man,most of sales man friendly. no one push, good place .moreover good price than other dealer. More

Excellent customer service, the team members are always very helpful and friendly. The work is done in a timely manner. very helpful and friendly. The work is done in a timely manner. More

Carlos es muy buena persona Un vendedor exelente felicidades Regresaría Por Carlos . Me respondió todas mis Preguntas felicidades Regresaría Por Carlos . Me respondió todas mis Preguntas More

Great service. Profesional, knowledgeable land helpful service advisor. Great overall experience. Very pleased with the results Profesional, knowledgeable land helpful service advisor. Great overall experience. Very pleased with the results More

I had an excellent service experience at Toyota AutoNation Buena Park thanks to Euiin Lee (Peter). I originally came in just for a 4-wheel alignment on my Toyota 4Runner TRD Off-Road, but Peter too AutoNation Buena Park thanks to Euiin Lee (Peter). I originally came in just for a 4-wheel alignment on my Toyota 4Runner TRD Off-Road, but Peter took the time to explain additional services and offered me a very good price on a brake job and brake fluid service along with the alignment. Because of that, I was able to get everything completed in one visit. What really stood out was Peter’s customer service. He arranged an Uber ride home for me while my vehicle was being serviced, which was a very thoughtful touch and made me feel well taken care of. When I returned to pay for the service, he also gave me complimentary car wash coupons. Peter provided outstanding customer care from start to finish. I will definitely return to Toyota AutoNation Buena Park for future service and highly recommend Peter and the service department to my friends and family. Thank you, Peter, for an excellent experience! More

Great experience bringing my Toyota high lander to the service department the service advisor was helpful service department the service advisor was helpful More