AutoNation Toyota Buena Park

Bad service! I called to make the appointment and let them know I needed my brakes and oil changed. When I called at 8:30am (Thursday) I requested for a rough es I called to make the appointment and let them know I needed my brakes and oil changed. When I called at 8:30am (Thursday) I requested for a rough estimate of how much it would be and the receptionist said she needed to transfer me to the service department and they would tell me. No one answered so I left a voicemail stating what was I was coming in for and the model and year of my car. I received a voicemail the following day (Friday), which was the day of my appointment, giving me an estimate- which I was okay with. When I got to my appointment that afternoon (3pm) he stated that he needed to check the car to see if he had the brakes in stock, if he didn’t have them he said he would call me and let me know and he would have them delivered the next day (Saturday) and they would keep my car over night. I didn’t understand why he didn’t check if the parts were in stock in the first place if he knew I was bringing in my car to specifically get my brakes done. I would understand if it was something they didn’t know about and it was a random part. 6pm came around on Friday and I reached out to the service tech and nothing. At that point I figured the car was staying overnight but no one had bothered to reach out to let me know. Next morning at 8am the service tech reaches and let’s me know he had to order the brakes but that the car would be done that day. When I asked around what time it would be done he said around 2pm but probably sooner. 2pm comes around and no communication from him so I reach out asking about my car. He says it’s just about done but that he would let me know once the paperwork was ready. At almost 3pm he notifies me to let me know that it is done. I wasn’t happy that I had to constantly reach out to the service tech regarding my car even though I had an appointment. I called and requested to talk to the manager but he was busy. I requested a call back because I wanted to discuss the lack of good service and he never returned my call. It’s not the first time I’ve had bad service. I went a few months ago to get my fuel pump changed because it had a recall. My car was there from 9am to almost 6pm and I had to call to see if my car was ready for pick up because no one bothered to call me then either. Then they couldn’t “locate” my car because someone had written down the incorrect number they assign your car when it gets dropped off. Needless to say, I’m never going back to Toyota in Buena Park. I’m going to try my luck at the Cerritos location next time my car needs to be serviced. Hopefully they have better service there. More

I was happy with by the sales associate that contacted me about the vehicle. He was polite and was not pushy. My main issue is with the vehicle expectations. I was provided with a Carfax however the back l about the vehicle. He was polite and was not pushy. My main issue is with the vehicle expectations. I was provided with a Carfax however the back lift gate on the outside has swirls and waive type ripples where I was told it’s just the reflection from the sun. After some days and washing the vehicle my concern is if work has been done on the vehicle without disclosing it. More

the service was very good and service adviser was nice and friendly i recomend toyota of buena park thanks and friendly i recomend toyota of buena park thanks More

I just bought a second car at Auto National Toyota Buena Park. Their services is very good. The Manager and Kyros ( the sell man) worked hard to help me got the camry hybrid with a good price. I am very sa Park. Their services is very good. The Manager and Kyros ( the sell man) worked hard to help me got the camry hybrid with a good price. I am very satisfied . More

The customer service was excellent and very courteous and treated my family very well and nice treated my family very well and nice More

Very thorough service. My truck required all fluid changes, and new tires. AutoNation Toyota price matched to the lowest price I found for tires, plus they did wheel alig My truck required all fluid changes, and new tires. AutoNation Toyota price matched to the lowest price I found for tires, plus they did wheel alignment. The service rep. kept me notified, and my truck was done in a timely manner. My truck runs like a champ now!! More

I had the pleasure of being assisted by Martin, he was extremely helpful. Overall their services and their customer service is five stars. extremely helpful. Overall their services and their customer service is five stars. More

Thankfully, we were able to leave the dealership with the vehicle we had been looking for. The customer service was great and transparent. Thank you Alex and Paul for being so helpful! vehicle we had been looking for. The customer service was great and transparent. Thank you Alex and Paul for being so helpful! More

Excellent customer service from everyone we were in contact with during the purchase process special thanks to Mitch and Luis for being sensitive to our personal needs. contact with during the purchase process special thanks to Mitch and Luis for being sensitive to our personal needs. More

I ordered my 2022 Camry SE Hybrid as per their website features and price. After 9 weeks of waiting, I received and closed the order, but with disappointment. The dealer added more features of which I d features and price. After 9 weeks of waiting, I received and closed the order, but with disappointment. The dealer added more features of which I did not order and like which added more price on top of the MSRP. It took few more weeks before they scheduled the added accessories to be installed. The service advisor did not greet or say anything and just proceeded to look at my new car for the service. I have to ask his name because there was an issue with the first schedule made of which my schedule was not written in their work order and my one hour drive to the dealership was wasted. I have to initiate call to verify if the job is done because of not mentioned free rental that I went to get. I will not recommend this dealership or service because I saw no sign of customer being valued. The service advisor was rude, the employees don't acknowledge you until you initiate the talk. More