AutoNation Toyota Arapahoe

Poor Customer Service I went in to purchase a used car, Camry Hybrid 2016 for my wife. Because of the good market price of the used car, I flew to an airport from Utah and I went in to purchase a used car, Camry Hybrid 2016 for my wife. Because of the good market price of the used car, I flew to an airport from Utah and online sales manager, Luis Cano, gave me a ride to the shop. What a great service it is! He showed me the car that I was interested in buying, and I realized it had more scratches on the car than pictures he sent, even worse there were some dents that he did not tell me. However, I was okay with that because he sure that car works perfectly and the car is Toyota certified, which he told me the car passed high-strict car inspection. So I trusted him, and purchased the car and drove back to Utah. The car was smooth and inside function worked perfectly. After few weeks, because the car is dirty, I had to wash the car. After car washing, I found food in trunk got all wet. I thought that it was strange, so I did car wash again with some box and tissue to see if they got wet. It turned out they got all wet. So I texted to Luis who sold this car and never told me the car has water leaking problem on a trunk and explained to him what just happen with pictures below. He said he asked three managers, and there is nothing they can do for this situation. I called him to see if there is anything they can do, at least I want to know he feels sorry for this, but he rather little blame me for water leaking problem. I felt really bad when he actually said that. He said he would look into it and get back to me in next day. He still hasn’t gotten back to me. I also called the customer relations department and left a message. Again I have heard nothing back. I would not suggest purchasing a car from here as they don’t care about you the moment you leave the lot. More

Purchased 3 cars We have purchased 3 cars from Henry Canham at Auto Nation . He is everything you want in a car salesperson . He is friendly , gave us great advice , f We have purchased 3 cars from Henry Canham at Auto Nation . He is everything you want in a car salesperson . He is friendly , gave us great advice , found us 3 perfect cars. Will not hesitate when it comes to number 4 buying from Henry and Auto Nation More

Great Prompt, punctual and polite service. The service here is I have found is quicker than expect. They also give decent recommendations to lengthen the li Prompt, punctual and polite service. The service here is I have found is quicker than expect. They also give decent recommendations to lengthen the life of the vehicle More

Terrible Experience Based on the rest of the reviews, this shouldn’t be surprise to see another poor experience coming from AutoNation Toyota. In our case, we used the Au Based on the rest of the reviews, this shouldn’t be surprise to see another poor experience coming from AutoNation Toyota. In our case, we used the AutoNation website to reserve a car we wanted over the weekend. Immediately after selecting to reserve on the website, we got an email with confirmation number that the vehicle was reserved for 72 hours and won’t be sold until after the reservation expires. At this point we were happy we found the car we wanted and glad it was reserved before we purchased on Monday. A couple hours before the appointment we get an email saying the car was already sold. We were very frustrated at this point, because we were promised this vehicle was reserved until it expired. We tried to work out other options like trying to find a vehicle, but were told none exist in the US right now. Also, AutoNation has similar vehicles in stock, but not what we were looking for so we asked about getting a significant discount on these similar vehicles to make up for this breaking of agreement of reserved vehicle. They didn’t want to change the price at all and offered nothing more than a hallow apology. No one should buy a car from these dishonest people. More

Terrible Service Center I had an absolutely terrible experience here. What should have been a max 2 hour appointment for an oil change and new tires took over 4 hours. Finall I had an absolutely terrible experience here. What should have been a max 2 hour appointment for an oil change and new tires took over 4 hours. Finally I approached the service center and asked what was going on. My car was ready and was just sitting in the lot, but nobody had come to get me. The service center offered to give me a $20 discount on a $130 alignment if I was waited yet another half an hour. In other words, the compensation for my wait would be to spend another $110 on an additional service. At that point, I had already wasted half the day and couldn’t wait any longer. I actually need an alignment but was so frustrated with the poor service that I decided to take my business elsewhere. Needless to say, I will not be returning to this dealership for any future service. More

Very pleased customer! The dealership when I purchased the car just less than a year ago - was awesome! The entire process was smooth and we walked away with a great vehicl The dealership when I purchased the car just less than a year ago - was awesome! The entire process was smooth and we walked away with a great vehicle at an exceptional price. I've since had it into the shop twice, for routine oil changes and again, they do a phenomenal job. The staff is very friendly and helpful. Even with a waiting room full of customers, I was in and out within 90 minutes. They even offer courtesy rides if you need that. I had my last Toyota for 10 yrs, I plan to have this Toyota for 10 years - but I guarantee if I'm still in the area when I'm looking for a new car, I will return to Autonation Toyota. Great car buying experience. Excellent experience with the service department. More

BUYER BEWARE!! BAIT AND SWITCH!! BUYER BEWARE!!! Bait and switch!! I stopped by to trade in my vehicle. Looked at a few SR5 Premium 4Runners and found one in their system that matched BUYER BEWARE!!! Bait and switch!! I stopped by to trade in my vehicle. Looked at a few SR5 Premium 4Runners and found one in their system that matched all of the spec I was looking for. I saw it online advertised for the same price as the price in their system. We went back and forth on negotiations. Almost took a hour. We agreed to a price. They take my keys and start drawing up paperwork for financing. The salesman comes back, 45 minutes later, and tells me they can't sell the car unless I agree to pay $6,000 more. They told me the car was lifted but they didn't know that...even though they put the lift on at their shop. Their other option was that I could get an SR5 and come back a different time and they'd manually upgrade everything to make it a "premium" Now it's late. Store is closed. I told them I wasn't going to pay $6,000 as we already agreed to a price on a VIN and I wasn't going to get the SR5. I asked the salesman for my paperwork back as it had my signature on it. The sales manager FINALLY comes out from behind his desk and meets me. Tells me he can't give it out and that I need to leave. I asked again and he started yelling at me that I needed to leave, now. I again asked for my paperwork and he came back with everything except the sales menu. Told me I could leave his store now. I asked again for the sales menu and he begins claiming he has no idea where it's at and yelling at me to leave his store. Telling him I wasn't going to leave without it, he magically finds it and demands that I leave. I leave and call the next morning first thing to speak with a general manager. No one knows his number though. It took three phone calls, leaving voicemails with various people and finally I got a call back from a different sales manager at 2pm....still no word from the GM. More

Bob,the best person with interpersonal skills. Autonation have the best cars,SUV and many vehicles with great and best sales associate like Mr.Bob.if any of you guys were looking to buy something,I Autonation have the best cars,SUV and many vehicles with great and best sales associate like Mr.Bob.if any of you guys were looking to buy something,I would recommend him for better detail and knowledge. Dipesh More

New Vehicle Jesse and Max were absolutely wonderful! We were not really looking to get a new vehicle, but with their help and the way they treated us, we decided Jesse and Max were absolutely wonderful! We were not really looking to get a new vehicle, but with their help and the way they treated us, we decided to take the deal. Jesse and Max made our day absolutely terrific! More

AutoNation Exceeds Our Expectations Brian Matsumoto, salesman, and Greg Lambert, sales manager at Auto Nation Toyota afforded excellent customer service to my wife and me! Mr. Matsumoto Brian Matsumoto, salesman, and Greg Lambert, sales manager at Auto Nation Toyota afforded excellent customer service to my wife and me! Mr. Matsumoto was very generous with his time and quite knowledgeable about the different automobiles that helped our decision-making process. Kudos to them and to us for a very rewarding experience! Jim and Roxanna Trevino, Parker, Colorado More