AutoNation Toyota Arapahoe

We recently purchased a Camry Hybrid from Collin Cooper. He was patient, helpful, and sincere in his dealings with us. In all the years we have been buying cars, we have never encountered a more profession He was patient, helpful, and sincere in his dealings with us. In all the years we have been buying cars, we have never encountered a more professional and concerned set of employees. GoToyota Arapahoe is, in our experience, and excellent organization with which to conduct business. More

Kurt was very pleasant and easy to work with. He answered my internet request promply and we purchesed a car within 6 hours of our initial internet request. my internet request promply and we purchesed a car within 6 hours of our initial internet request. More

Recently my mother and I went to GO Toyota to purchase a new vehicle for my mother. This is her first NEW car purchase in more than 30 years. The vehicle she owned for almost two decades suddenly stopped new vehicle for my mother. This is her first NEW car purchase in more than 30 years. The vehicle she owned for almost two decades suddenly stopped working and it was not worth fixing. I have been a loyal Toyota consumer for years; I have owned three Toyota Trucks, and suggested my mother look at a few Toyota models as she searched for her new vehicle. Our search for the right car at the right price took us to GO Toyota first. We drove around the lot and found three vehicles we were interested in. We contacted a sales associate, Samuel (unknown last name), who set us up with a test drive. At first, Samuel was very nice. He answered our questions for the most part. I could tell he was a newer sales person; he did not appear to be as confident in his knowledge as someone who had been doing it for a longer period of time. A second associate, Jerry Davis, came to assist with the Prius we were looking at. Apparently Samuel had an appointment arrive. From this moment on, the contact went sour. Immediately I got the feeling Jerry was not interested in helping us. Even though he showed us the car and answered some questions we had, he was very short and covered the information very quickly. My mother is 65 years old and is not as knowledgeable about the technical aspects of the Prius. However, she was interested in it because of the fuel efficiency and earth friendly features. We explained what style of vehicle my mother wanted and why. It was as simple as a hatchback with good fuel economy. Jerry quickly finished showing the Prius, and then moved on to a used Toyota Rav 4 sport edition. He said it was new to the lot and lots of features. He showed the vehicle, and then allowed a test drive. After the test drive, we explained we wanted to run some numbers about the Rav 4 and the Prius. When we got back to the dealer, Jerry pulled some numbers for the Rav 4, but never the Prius. He kept telling us he really liked the Rav 4, it was his favorite vehicle. He ran one set of numbers and quickly wanted to finish the deal. The payment option he gave was nowhere near what my mother's budget would allow. He was told what she could pay now and each month. When he was questioned about the discrepancy, he started playing games with the numbers. He wrote down on the piece of paper that he could get her $300 a month for 60 months at 2.9% interest. When we asked how, he kept changing numbers and asking for the sale. We, also, had already told him we were shopping and were not going to make any deal until we had compared vehicles and price at other locations. We spent a lot of time going back and forth with him about the numbers he was throwing down with no apparent conformation or reliability. When he was asked to bring a hard set of numbers that could be evaluated, he brought back a monthly rate much higher, almost $200 higher, than what he wrote down on the paper. When asked why the numbers changed, Jerry started writing more numbers down and circling things. Nothing he said or wrote down explained why the numbers were different and why he said he could provide a payment plan and rate, when the computer was not showing it. I had to start doing my own calculations based on the price of the vehicle to show what the numbers would look like for the Rav 4. He kept coming and going bringing papers back with monthly payments that were not what we needed. When we initially started talking to Jerry, we said we wanted to see information about both cars. He never once pulled any numbers for the Prius; he didn't even try to fake numbers for it. It became very clear to me that he was not interested in selling us the Prius; he wanted to sell the Rav 4! He said over and over again it was his favorite car, he liked the features, and it would not stay on the lot long because it is a special sport edition. It was obvious to me he was trying to sell a more expensive car so that he would make a larger commission. It also became very clear he was in a hurry and wanted us to sign on the dotted line in as little time as possible. When we continued to push the issue of price, we were handed off again. Jerry passed us back to Samuel and now a sales manager. She told us she had older cars that would fit in out price range. Again, nothing was ever provided to us about the Prius. We were not very interested in an older car, but were willing to consider it if it was the only option we could afford. We examined the 08' model Highlander and took a test drive. Quite frankly, the vehicle was not in very good condition. After spending too many hours at this dealership and dealing with too many people, we were VERY frustrated and just wanted to get out of there without any further aggravation. After we left and the day went on, thought more about that experience. I realized I should have driven the extra distance and started our search at a dealership I was familiar with, first. The next day, we both went to another dealership and spoke with ONE sales associate, who was leaps and bounds more informative, polite, patient and willing to take the time needed to HELP us find a car my mother liked and could afford! I realize car sales is about making money; however, this associate and his management, were more than willing to make the adjustments we needed to the car we decided on as well as provide us with multiple financial options to get the payments we needed. In the end, we gave our business to this other dealership! We are HIGHLY satisfied and will refer this company to our friends and family! As well as, we will never bring any business to GO Toyota, or any other GO dealership for that matter! Not even for the Toyota Cares maintenance. I have spent many years in the retail environment, as has my mother. We understand business is about making money. However, we also understand that return and referral customers are the best customers to have; because they are more likely to spend more money over time. When a company, of any type, treats their customers as we were treated at GO Toyota, the word of mouth affect can be detrimental, especially today with all the social media outlets. More

Mr. Davis was extremely knowledgable and able to answer all of our questions in regard to the functionality of the RAV4. He was a great salesman, low prssure, but very convincing in proving the quality of all of our questions in regard to the functionality of the RAV4. He was a great salesman, low prssure, but very convincing in proving the quality of his product. This is the first Toyota we have ever purchased. Historically, we have driven Nissan and Ford. More

Buy your car from Carlos or Roger. They will deal fairly with you and don't put on the pressure. A+ I will continue to be a loyal Toyota fan and support this dealer. with you and don't put on the pressure. A+ I will continue to be a loyal Toyota fan and support this dealer. More

High pressure, in your face sales. This dealership uses all of the old school tactics. This was a horrible experience. I wouldn't wish this on my own worst enemies. I was able to to get a better deal at all of the old school tactics. This was a horrible experience. I wouldn't wish this on my own worst enemies. I was able to to get a better deal at Stevinsons Toyota and was treated with respect. The sales manager was extremely rude and I was lied to my face multiple time. I wouldn't buy a hot dog from these people. More

We purchased a new Prius in June 2011 from Go Toyota and have not had our car serviced yet. However, all of the dealings we've had with this dealership have been very positive. We were treated to a sandwi have not had our car serviced yet. However, all of the dealings we've had with this dealership have been very positive. We were treated to a sandwich supper and information clinic for new owners last night. We felt this experience was not only helpful, but also gave us an introduction to the dealership and some of its staff. More

This team will be my primary go to team when dealing with issues and maintence with my 4 runner. Thanks for the service, and attention to details. issues and maintence with my 4 runner. Thanks for the service, and attention to details. More

GREG TRIED TO HID HIS LEMON. We just came by tonight to look at an older model mini-van. Test drove & it ran well. But being older with 100K+ miles, we wanted our mechanic to make sure it was not a lemon. look at an older model mini-van. Test drove & it ran well. But being older with 100K+ miles, we wanted our mechanic to make sure it was not a lemon. The salesman said no problem, but when he told Greg (I think the used car manager) he kind of went ballistic and told us that their mechanics had checked it and he had put money in it, and it wouldn't be out here if it was a good car. The previous dealer we went to to had no qualms about taking their car to a mechanic. I said we don't know you, and car dealers are know to lie. Then he told us there's no way the car would still be there after the weekend (our mechanic couldn't get to it til next wk), even though the car had set on their lot for 1.5 months. I said we could probably find a place to inspect it the next day, and he still went wild arguing why it didn't ... at an older model mini-van. Test drove & it ran well. But being older with 100K+ miles, we wanted our mechanic to make sure it was not a lemon. The salesman said no problem, but when he told Greg (I think the used car manager) he kind of went ballistic and told us that their mechanics had checked it and he had put money in it, and it wouldn't be out here if it was a good car. The previous dealer we went to to had no qualms about taking their car to a mechanic. I said we don't know you, and car dealers are know to lie. Then he told us there's no way the car would still be there after the weekend (our mechanic couldn't get to it til next wk), even though the car had set on their lot for 1.5 months. I said we could probably find a place to inspect it the next day, and he still went wild arguing why it didn't need to be inspected. He kept telling us to buy the car and we have 3 days to bring it back. He even tried to lie about what day it was to make us think we could get it inspected by our mechanic on the 3rd day and still bring it back. Obviously, this guy was trying to hide a major problem with the vehicle. More

I have worked with Go Toyota forever and have been EXTREMELY PLEASED with everyone with whom I come in contact. Lane Ellis is my FOREVER sales associate; he is outstanding. Steve and Chris Lodholm a EXTREMELY PLEASED with everyone with whom I come in contact. Lane Ellis is my FOREVER sales associate; he is outstanding. Steve and Chris Lodholm are my customer service experts and take EXCELLENT care of me! And I just met Sunshine Lump this time. She was so helpful in explaining how everything works. I am a Realtor and refer your dealership to everyone!!!!!! And Lane Ellis is THE VERY BEST salesperson I ever have dealt with in 40+ years of buying/owning cars. Thanks for everything! Joan Culwell More