AutoNation Toyota Arapahoe

I bought my GMC Acadia Limited about 6 months ago. Bought a maintenance plan. First oil change was a disaster. Second oil change was a much better experience but still frustrating. Service people walking aro a maintenance plan. First oil change was a disaster. Second oil change was a much better experience but still frustrating. Service people walking around some on the phone 2 people walked walked up at different times saying someone will be right with you. It took 3 hrs each time I had an oil change and a month to for scheduling. At least this time the service guy told me why it takes so long and gave me ideas on how to possibly remedy a quicker time. Love love love my car but service center could use some help. More

Took a few minutes before someone noticed I was waiting to be checked in for my scheduled appointment, Once someone checked me in all went according to plan, Car was ready in the time specified, to be checked in for my scheduled appointment, Once someone checked me in all went according to plan, Car was ready in the time specified, More

Great people. Honest, helpful and so kind. I wouldn't go anywhere else. The service department was great at keeping contact while working on my car. anywhere else. The service department was great at keeping contact while working on my car. More

Easy to schedule and the service provided was quick and efficient. Car was done in the expected timeframe and I had no waiting for pickup or drop-off. efficient. Car was done in the expected timeframe and I had no waiting for pickup or drop-off. More

The replacement of one rim and alignment for my 2012 Hybrid Toyota was 800.00$ With full coverage plus, this was a terrible expense. This with a promise that there would be a "coupon" that would reduc Hybrid Toyota was 800.00$ With full coverage plus, this was a terrible expense. This with a promise that there would be a "coupon" that would reduce the expense. More

Bill Grubb in the service dept is great. Friendly, informative when some additional services were recommended. Have dealt with Bill many times, always a pleasure to work with. informative when some additional services were recommended. Have dealt with Bill many times, always a pleasure to work with. More

HORRIBLE experience with the service center. They had my truck for 2 weeks. Wouldn't even order the parts before they knew insurance would pay. It is my job to worry about the funds. I was told several time truck for 2 weeks. Wouldn't even order the parts before they knew insurance would pay. It is my job to worry about the funds. I was told several times how they wouldn't give me the truck until they received payment. Never expected to but fix it first and then I will pay. Really disappointed and felt bullied. I will not be taken my truck there for service again or buy from them. Even oil changes take hours. Just awful More

Jay, service manager. Condescending, paternalistic (called me ‘hon’ repeatedly), hypocritical (did not follow through), . Never had this problem with other service managers in the past. (called me ‘hon’ repeatedly), hypocritical (did not follow through), . Never had this problem with other service managers in the past. More

Had a great experience! I am use to having a bunch of salesmen pounce on me when I go to a dealership. They didn’t. I had one that took care of my wife throughout the entire process. I was told the issue salesmen pounce on me when I go to a dealership. They didn’t. I had one that took care of my wife throughout the entire process. I was told the issues with the vehicle before I looked at it. They also disclosed things they would fix. So appreciate transparency! Prior to seeing the vehicle, they fixed the engine light and they told me the issue. They talked to my wife and I equally too. Neither was more important than the other. Even though this was 75 miles from home, it was well worth it! More

The service and professionalism is outstanding. Completed on time and great awareness on time and great awareness More