AutoNation Toyota Arapahoe

I visited Arapahoe Toyota to ake care of a recall that Toyota released. The recall was for the Vehicle Stability Control, not the older recall for the Rear Turn Signal. We’ll, after arriving home waiting Toyota released. The recall was for the Vehicle Stability Control, not the older recall for the Rear Turn Signal. We’ll, after arriving home waiting for the car to be ready, Arapahoe Toyota contacted me that they didn’t have the correct parts for the rear turn signal and I would need to make a follow up appointment. When I arrived to pick up my car, I specifically indicated that I brought the car in for the VSC concern!! Only at that time did they mention that “oh, that was already completed”. It wasn’t itemized on the invoice and rather service consultant said it was on THEIR records??? I never received a hard copy for my records! Poor! More

this is a very unique time in our life. I would have never thought to buy a car would be so difficult. The lack of inventory has never been seen like this in my life time. Upon entering the I would have never thought to buy a car would be so difficult. The lack of inventory has never been seen like this in my life time. Upon entering the dealership I was told a Rava 4 would be 6 weeks out or longer. Our salesman found us a new Rava that the financing for someone fell thru. He got5 the car for us while we were sitting at his desk. Two hours later we own that car. Thank you to our salesman More

I went in for a recall service that should have taken an hour and a half. I scheduled about a week in advance. I went to the waiting area to...wait (in really uncomfortable chairs, I might add). At the t hour and a half. I scheduled about a week in advance. I went to the waiting area to...wait (in really uncomfortable chairs, I might add). At the two hour mark I was called and told it would be about 20 minutes and asked if I wanted to get my brake fluid flushed for $150. It's brakes and those are kinda important so I said okay. Was told it would all be done in an hour. *Another* two hours later I was called to say it was done but the recall wasn't done because they didn't have the part and the technician didn't realize it until he was almost done. Done with what is beyond me since what I came there for wasn't done. I'm especially irritated that I wasn't told this on the first call and instead up sold services. That just feels deceptive to me. I was told it'll take a few days for the part to come in and I could come back early next week for the service. I was planning on scheduling my 100k maintenance with them because it's nearing, but after this experience I think I'll go to a different dealership. Four hours and a $166 upsell to not have what I went in for done is just not okay. I returned the following week when they had the parts (and the rep did check when I got there at 8:30am for my scheduled appointment). At 2pm I asked when my car would be ready and the rep stated the mechanic was "fighting with the after market alarm put on there." in a tone that indicated it was my fault it was taking well over the hour and a half it should have taken. He then asked if I used the alarm on my car. -.- Yes, I use the alarm. You have the keys with the fob that controls it, so that should be obvious. It wasn't completed until 3:15pm. 6.5 hours to complete a 1.5 hour service is totally unacceptable. Total time: 10 and a half hours over two days in the span of two weeks for a recall service. I will never return to this dealership for service, repair, recall, or purchase of a new vehicle. This is the single worst dealership I have ever dealt with. I can't NOT recommend this place enough. Go elsewhere. More

It’s a great place. Busy but prompt. I always feel confident with their service. They could use some more comfortable chairs in the waiting area. You are usually there Busy but prompt. I always feel confident with their service. They could use some more comfortable chairs in the waiting area. You are usually there more than an hour. After about 30 minutes, the chairs become very uncomfortable. More

The team was very professional and helpful. The made my experience as easy as possible I will be using the for future services. The made my experience as easy as possible I will be using the for future services. More

I’ve enjoyed my RAV 4. The service department does an excellent job maintaining it. The service department does an excellent job maintaining it. More

I only take my vehicle to Arapahoe Toyota. I bought it there; trust them exclusively. I bought it there; trust them exclusively. More

Service the other day was painless. Jason was a pleasure to deal with. He under-promised and over-delivered. Thank you! Jason was a pleasure to deal with. He under-promised and over-delivered. Thank you! More

I can trust them and I always get right in. Very friendly and they treat me very well Very friendly and they treat me very well More

Car delivered to Grand Junction within one week of when it was purchased. All accessories requested added.. it was purchased. All accessories requested added.. More