AutoNation Toyota Arapahoe
Centennial, CO
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 8:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 5:00 AM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 5:00 AM
Sunday Closed
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It took a couple days longer to obtain the alternator and install it than what the service manager said. I had to follow up to ensure my concern about a crack in the leather on the driver’s seat. The car is install it than what the service manager said. I had to follow up to ensure my concern about a crack in the leather on the driver’s seat. The car is only 3 years old with 19,000 miles and kept in the garage out of the sun. This should be covered under warranty. However Toyota is dragging their feet in responding to this problem. More
:For the second time in 2 years there were screwups on our Highlander 30,000 mile checkup ….. this time 5 : #1 tires were not rotated at all despite their description on the service sheet …. they lied to our Highlander 30,000 mile checkup ….. this time 5 : #1 tires were not rotated at all despite their description on the service sheet …. they lied to us not realizing we marked the wheels #2 they stated our brakes were severely worn at 4 mm , but when we took the vehicle for a second opinion , it was 10 mm on all 4 hubs #3 tire pressures were marked at 38 psi on service sheet , but were actually 38 L front , 36 L rear and R front , and 37 R rear #4 battery was supposedly checked , but the electrolyte levels on all 6 cells were below the core ….. and finally # 5 , the engine air cleaner was marked “needs attention” when in fact I had just replaced it 1 month ago ….. as far as the rotation goes , Mr. Brown promised me it would NEVER happen again when they pulled this exact stunt 2 years ago …… what gives at this facility ????? …. totally pathetic experience for my wife and I as we actually attempt to maintain our vehicles for the long haul , and these folks try to thwart that effort …. shame on them ….. More
Came in for an overall service check. Wonderful experience- Trent was attentive, provided prompt updates throughout appointment & was informative on items needing clarification! I also really appre experience- Trent was attentive, provided prompt updates throughout appointment & was informative on items needing clarification! I also really appreciated the fact the service department was open past 6:30pm so I had time to get there after my workday! More
While the vehicle was in their possession, they broke the rearview mirror from the glass breaking the windshield, and they will not replace the glass. The technician did not know how to loosen the adjustable rearview mirror from the glass breaking the windshield, and they will not replace the glass. The technician did not know how to loosen the adjustable grill guard so he cut the bolts off and now if I need to add wiper fluid I need two wrenches to undo the bolts they replaced the original equipment with. This is her trying to fix. More