AutoNation Toyota Arapahoe

I've been going to this dealership for several years and the service has been getting worse each year. Today, I had a 60k mile service done on my 08 FJ Cruiser and after reading through the work done, I end the service has been getting worse each year. Today, I had a 60k mile service done on my 08 FJ Cruiser and after reading through the work done, I ended up paying $348.00 for an oil change and rear differential fluid change. My air filter is an aftermarket K&N which I service myself, yet I was still charged $27 for the part + labor. I also did not need to have my tires rotated since my preferred tire company does that AND tire pressure check for free. Speaking of tire pressure checks, the warning light for the TPMS was on due to my spare being low. It was never addressed. The lubing of the door and hood hinges was obviously not done as they still have dry dirt on them. Everyone knows Toyota parts are overpriced, but in the past, their service has been great. Now, I feel like I need to hold their hand and make sure they do what they're supposed to be doing. Seriously! $348 for an oil change! Lesson learned. Good bye GO Toyota on Arapahoe. More

Thank you for your friendliness and courtesy. Arnold, Keith and Salim are exceptional and genuine human beings, who take care of their customers. Please be assured that running a business like this is Keith and Salim are exceptional and genuine human beings, who take care of their customers. Please be assured that running a business like this is about customer service, and I was taken care of very well. More

Pete was a pleasure to work with. We began the negotiation process online and he was responsive and fair. He did a great job of explaining the new car buying process at GO, and he was transparent negotiation process online and he was responsive and fair. He did a great job of explaining the new car buying process at GO, and he was transparent throughout. We agreed to what I feel is a good deal on the car, and we were very pleased with the entire process. I will definitely buy a car from Pete again and recommend him to friends in the market. Keep up the good work! More

When I purchased a used 4 Runner from Pete he recommended I get the Windshield Protection Program to go along with it. I took his advice and I am now VERY happy that I did, as my windshield suffered a chip I get the Windshield Protection Program to go along with it. I took his advice and I am now VERY happy that I did, as my windshield suffered a chip and subsequent crack during vacation last week. As a frequent traveler and resident of Colorado, it is a matter of WHEN, not just IF, my windshield would get chipped. Pete's advice was right on! More

Stay away from Go Toyota! They are not honest. I have never posted reviews on a website before, but I was so upset at Go Toyota' practices that I felt obligated to let people know. I was told that there never posted reviews on a website before, but I was so upset at Go Toyota' practices that I felt obligated to let people know. I was told that there were two used minivans meeting my price. When I arrived to test drive the minivans I was told that both minivans were sold the previous evening and that there were two trucks that were available at a price of $5,000 more than my budget. They used the cheaper minivans as a ploy to get me to the dealership. More

I bought a 2012 Sienna over two months ago. The car is great; the dealer experience has been abysmal. Here are the issues I have had: - took over 3 hours from the time I committed to buying the vehicl great; the dealer experience has been abysmal. Here are the issues I have had: - took over 3 hours from the time I committed to buying the vehicle to the time I left the dealership (I know. I was a fool for sticking around). -they over-charged me by $1,000 on the sales tax. I have still not been refunded this money -the salesperson told me he would remove the bike rack from my previous vehicle for me to pick-up later implying he would do this if I would give him only "excellent" marks on the customer service survey -the finance person (who also spent 20 minutes trying to convince me to buy an extended warranty despite me telling him "no" multiple times) neglected to have me sign one document that prevented me from registering my vehicle. I didn't learn this until I went to register the vehicle. The dealer knew this for two weeks, but did nothing about remedying the situation until I called about the missing document. They then took another three weeks to get this completed resulting in nearly $150 in fees and penalties from my county -I have placed about 10 calls with the dealer to speak with someone to get reimbursed for the $150 that were a result of their incompetence and have yet to be able to speak with a live person who can help me Don't know if my experience is an outlier, but I have been kicking myself in the butt for the past two months for not purchasing the Odyssey at the Honda dealer across the street. More

The employees at Go Toyota Arapahoe are the nicest, most knowledgeable staff I have ever dealt with when buying a car. We were able to reach a fair price and close the deal in record time. I love my new Ra knowledgeable staff I have ever dealt with when buying a car. We were able to reach a fair price and close the deal in record time. I love my new Rav4 - thanks to all of you that helped with me find and buy it!!!! More

My family members and I have purchased many vehicles with Pete's assistance and have been very happy every time. I like being able to do all the work over the internet and just show to pickup the vehicle. Pete's assistance and have been very happy every time. I like being able to do all the work over the internet and just show to pickup the vehicle. Pete has always treated me like one of his family members and everything is honest. Something you don't see much anymore. I recommend Pete to everyone I know and will definitely continue dealing with him and the dealership in the future. More

Update: Please read the end review at the bottom. I'm from Michigan and I traded up to a 2010 Highlander. Stupid me, after signing everything my wife noticed a $399 charge for some kind of windshield I'm from Michigan and I traded up to a 2010 Highlander. Stupid me, after signing everything my wife noticed a $399 charge for some kind of windshield insurance (the windshield already was damaged when we bought it!) it involved some stuff like Rain-x that they apply to the windshield. They applied it to an already damaged one! Also there was a $399 theft insurance added in. (Beware, this is on their cars!) When I questioned it the salesman, Mike Cho showed me on the window sticker where it was. I totally missed it because it they strategically placed it where you don't notice it. I really feel like an idiot for not seeing it. The worst thing though was after the 5 hours it took to finalize everything (included swapping out some worn out tires the salesman claimed were new) we were ready to drive away and I asked for the other keys and fob. The guy tells me then that there is only one key and fob. No Valet keys and no extra keyand fob for my wife. Of course by now the service department is closed so we can't get one. I called them several times 2 days later (after the weekend) to try to see if they'd give me a break on new ones but you can't talk to a sales manager without leaving a voicemail! Of course they won't call me back. I'm left with paying $116 for one key and $160 for a fob. I didn't ask what a valet key would cost. I'm getting an extra key from ACE hardware for $70. Stay away from this dealer or at least pay close attention to the details. It ruined my vacation. Another thing when they swapped the tires (and wheels) they didn't reprogram the TPMS (tire pressure monitoring system) so now that doesn't work. If they read this and give me some satisfaction, I'll amend my review. How hard would it have been for the salesman to tell me I would need an extra key? Now I'm 1200 miles from home and I hope to God I don't lose my only one. A few days after writing this review, I was contacted by the Sales Manager Ed Jones and after listening to my story, he said he would help. A few days after I got back to Michigan, I received a new head restraint and a check to cover the costs I incurred getting a key and resetting the TPMS. I have upgraded them from a 1 star to a 3 star as a result. That's what I call good service. More

About 4 years ago I purchased my first new vehicle and I have to say at that time I was very impressed with Go Toyota. I ran into a few issues but my sales advisor was able to resolve all of these issues ho have to say at that time I was very impressed with Go Toyota. I ran into a few issues but my sales advisor was able to resolve all of these issues however this is where the positive experience ended. I learned very quickly that the service department at Go Toyota is a mess. I was used to years of drive through lube shops (yeah they aren’t the greatest but it was an older vehicle) that got you in and out in 15-20 mins so why does it take Go an hour with 2-3 bays with only 2 cars? I have tried service appointments, off hours and no matter what they take forever. If this was the only issue, I could stop but no so is the case. I have taken my SUV into this location over 20x and I can honestly say that I have never had a positive experience. There is always something that they do that turns what could be a positive experience to a negative. I have lost confidence in this location because they commonly pull the bait and switch on you. They advertise a online a special and then once you are stacked in line they always have an excuse on why it’s not valid or they say they have no idea what the special is. They spent millions on renovating the show room but haven’t spent a dime on employee training. The one thing that they excel in is poor customer service. You have Fred, the sales manager who promises a call back but doesn’t fulfill, Wes who says he is “changing the service department” but after a few months I haven’t seen a difference (the last 5 guys said the same thing), the parts counter guy who cares less about what your issue is and the cashier who puts the B in itch. Last time I checked, these were key people that are customer facing and some are the last chance you have to provide a positive customer experience but yet they seemed to be trained to leave you with a negative experience. If you think great customer service is so 1950 and that your hard earned $$ should go to a company that strives for customer DISsatisfaction then go to Go Toyota. If you dream of long afternoons watching daytime TV at a car dealership while your oil is changed, go to Go Toyota. If you for some reason cannot leave the confines of Havana and Arapahoe, then you are stuck with Go Toyota, I feel sorry for you. A dealership doesn’t get a “Poor” rating online by making the customer #1. If your employees are not happy, then they are not going to make the customer happy. In the end the nice thing about living in the Denver metro area is you have choices, Go Toyota is not the only dealership in town. I really wanted post a positive review for them but 4 years of poor service is long enough. The best advice I can offer is do exactly what their slogan says, GO! ……GO TO ANOTHER DEALERSHIP! Stay far away from Go Toyota Arapahoe. More