AutoNation Toyota Arapahoe

Extremely unprofessional I stopped in today with a friend who was seeking to sell his car, I've worked at dealerships throughout the early days of my career, I purchased my ve I stopped in today with a friend who was seeking to sell his car, I've worked at dealerships throughout the early days of my career, I purchased my vehicle from this dealership, from different ownership at the time, I researched the values of his car and knew the retail value compared to cash buyout values, the customer service was lacking, the sales team seemed more concerned with their private matters compared to the customer, the salesman after consulting with management gave us a laughable offer, our vehicle retailed at $13,000, they offered us $6000, we laughed at this and as we walked out, the managers literally mockingly laughed at us as we walked out, I've never experienced this level of zero customer service, Toyota and Autonation should be ashamed at the sophomoric display their employees showed to us, I will never return to this dealership/company Shame on you, you've lost a loyal customer and I will definitely tell everyone I know to not visit your college dorm level experience More

Ask for GEORGE in sales! Huge shoutout to George Hernandez. He did EVERYTHING within his power to make our deal work. He wasn't pushy yet very tenacious when it came to gettin Huge shoutout to George Hernandez. He did EVERYTHING within his power to make our deal work. He wasn't pushy yet very tenacious when it came to getting us what we needed/wanted. He listened to our needs and delivered. The price of the truck we bought was very fair and they gave us what we felt was fair for our trade in. Over all we had a great experience. He's very professional and friendly. Please go see GEORGE with autonation toyota and let him know we sent ya! Highly recommend. I don't understand the negative reviews on here!! (And no we don't have spectacular credit and don't make 6 figures a year. Just average joe people that needed a new truck!) More

Bad Customer Service I am only giving this dealership one star because I cannot give them more negative numbers or 0! Over the new year weekend (2015), I bought a brand ne I am only giving this dealership one star because I cannot give them more negative numbers or 0! Over the new year weekend (2015), I bought a brand new 2014 Land Cruiser. I was a little hesitant to buy the vehicle because of the work ethics of their employees, now three months later, I really wish I did not buy expensive SUV from AutoNation Toyota Arapahoe, I wish I went to Mercedes or Audi, at least they have a better customer service, I keep calling to talk to a manager and I get the dead air phone game and no one could answer me on the factory defect paint issues, I WILL NOT BUY another vehicle from Toyota or deal with Auto Nation any more. More

Do not trust them! I am only giving them 1 star because I cannot give them 0! Over Presidents day weekend, I bought a used car for my son. It looked good ran well and th I am only giving them 1 star because I cannot give them 0! Over Presidents day weekend, I bought a used car for my son. It looked good ran well and the carfax didn't show anything suspicious. I was a little hesitant to buy the vehicle because it was a 2003 but the sales man Micheal Key ensured me that if anything is wrong with it (in the initial days) that they will do what they can to fix it. Well, within one week the check engine light came on. I took it to Auto nation Ford to check the codes. They said it was the catalytic converter- specifically 3 out of the 4 catalytic converters needed to be replaced... What?! So I paid $6400 for the car itself, I did buy a warranty for the engine but it won't cover the catalytic converters. Now I will have to pay $6200 for factory parts or $2600 for aftermarket if I want it to run. I tried to talk to Autonation Toyota about the situation and they want no part of this issue. They are cowards! More

NEGATIVE STARS for rating! We purchased our second vehicle @Toyota because our first experience was amazing. However, our new 2015 Toyota purchased for our daughter has been in We purchased our second vehicle @Toyota because our first experience was amazing. However, our new 2015 Toyota purchased for our daughter has been in the shop for almost a month (50% of our time owning the vehicle). It has been "ready for pickup" on a couple of different occasions with a call back of "...I apologize but it will not be ready for a few more days." Had we known this was going to be the case we would NOT have purchased a vehicle that fateful day two months ago. LIES. LIES. LIES are all we have been dealing with and incompetent people who keep dropping the ball! Becky has been doing the best she can after her own personal issues and it is not her fault our car was not fixed while she was away. However, she has promised the completion of service on multiple occasions and has not delivered on her promises. Needless to say, it will be the last vehicle purchased at AutoNation Toyota on Arapahoe. More

Can't be trusted! A month ago I traded in my vehicle here, I thought I had a pretty good idea of what my vehicle was worth and what I wanted in trade. So I went out A month ago I traded in my vehicle here, I thought I had a pretty good idea of what my vehicle was worth and what I wanted in trade. So I went out with Faheed and test drove a vehicle, found one I liked and started talking money. Him and his supervisor proceeded to do everything they could to tell me my trade in was worth HALF what I wanted for it, and in the end, convinced me that I was pretty much crazy. Today, about a month after I was swindled by these two, my new daily driver leaks oil, has a belt squeak, and my old car is for sale on their web site for DOUBLE what they SWORE was a fair price. While Toyota makes a great product, BUYER BEWARE here! Do NOT do business with these people unless it is a last resort! More

Waist of visit :( - Wanted to test drive a new car with manual transmission with possibility to buy it if I'd like how id felt. - Got in contact with one of online spe - Wanted to test drive a new car with manual transmission with possibility to buy it if I'd like how id felt. - Got in contact with one of online specialist. - Made an appointment and I was assured that they would have that model for me to try. - When I got to dealership the person I supposed to meet wasn't there. They spent some time to find right sales person. The sales person made a copy of my DL and went to get the car. About 30 minutes later they found out that car that suppose to be on parking lot is not there. They did not have it at all. I was told there is one at some other dealership. How do I test drive it? The answer was we don't know. So I had to leave. In protection of sales person that worked with me I can say that he wasn't provided of any information of my needs and he wasn't part of email chain where all above questions were discussed. More

Very Happy Customers After a terrible experience at another dealership, we found a 2002 Chevy Silverado that we were very interested in. We made an appointment to meet wi After a terrible experience at another dealership, we found a 2002 Chevy Silverado that we were very interested in. We made an appointment to meet with Ben Gillan. He worked with us every step of the way to make sure we got a deal everyone was happy with. Once we made a deal, Leo in finance made our experience even better. He understood our financial situation and did everything he could to make things easier for us. He also did a great job explaining all the terms of our contract. He even gave our 4 year old a marker to color with and a yogurt to snack on while we signed paperwork. We were both very impressed with their customer service and professionalism. We walked out feeling great about our purchase. We would definately work with these guys again! More

Managers are lacking in knowledge Sales people here are great! They know their products well. Managers don't know the product well. My car was a FWD Venza transferred in from Cheyenne Sales people here are great! They know their products well. Managers don't know the product well. My car was a FWD Venza transferred in from Cheyenne WY. Jeff said that I had to buy the car (sight unseen) before he'd transfer it down. Because it was a FWD and he didn't think they could sell it if we backed out of the deal. So I bought it. I checked their inventory 2 days later and I see they have 3 FWD models that just showed up on their lot. That's just plain rude and stupid on his part. More

Go see Brian! We recently purchased a used vehicle and our experience was great. It was a very low stress experience and Brian was very helpful throughout the proc We recently purchased a used vehicle and our experience was great. It was a very low stress experience and Brian was very helpful throughout the process. The only negative was that it took a long time to complete the deal because they sold a lot of cars that day! More