AutoNation Toyota Arapahoe

It is a pleasure every time I get to see Chris and Todd. They are both amazing at what they do on the sales and service side and always make me feel welcome. I am constantly impressed with their customer se They are both amazing at what they do on the sales and service side and always make me feel welcome. I am constantly impressed with their customer service, responsiveness, reliability and helpfulness. Plus, they're just great guys. I will always take my 4Runner here for services and buy my next car here as well. Thank you, Chris and Todd! More

I took my brand new toyota tundra for an oil change and tire rotation. It took 2.5 hours of waiting for an oil change and tire rotation. They left oil all over the hood and fenders and did not bother to cl tire rotation. It took 2.5 hours of waiting for an oil change and tire rotation. They left oil all over the hood and fenders and did not bother to cleaned . When I drove it home the smell of burned oil was very noticeable as this people did not cleaned the oil spill they did when the oil filter was replaced, now the undrside of the vhicle is all stained with burnt oil marks. The next day I found a pool of oil in the drive way, they left some much oil underneath the motor that it took about 3 days to remove itself off and cleaning oil spots on my driveway. Later that week, one of the tire lock nuts on the front wheel went missing. I will definitely do not recommend anybody to use this dealer. More

I had a coupon for and oil change that read no appointment necessary - "if the oil change is not performed in 30 minutes, the next oil change is free". I arrived at the dealer at 9:45am, my vehic appointment necessary - "if the oil change is not performed in 30 minutes, the next oil change is free". I arrived at the dealer at 9:45am, my vehicle left my view at 9:55am. The vehicle was returned to me at 10:40. I asked about the free oil change mentioned on the coupon because my 2004 Hylander was not done in the stated 30 minutes. The service manager was paged and he explained to me that even though the coupon does not say that the 30 minutes begins once the vehicle is on the rack, that is what the dealership goes by and my vehicle was done on time. I call that false advertising. If the time starts on the rack, say that on the coupon. I have been a loyal customer of Toyota for many years and I purchase a new Toyota every 7 years. But after this episode, I am now thinking about other brands. More

Found a 2006 Toyota Certified pre-owned Tundra while searching Craigslist that was located at this dealer. I was going to be in Denver for the weekend so I scheduled an appointment with Liz since she c searching Craigslist that was located at this dealer. I was going to be in Denver for the weekend so I scheduled an appointment with Liz since she contacted me when I requested more information online. The intial meeting was fine and I did purchase the truck that day at a fair price and ok APR. However: Ashtray was missing - This is something that is checked during the certification checks Temperature control knob was missing - Also something that should have been checked Extremely poor job of detailing the truck - Should have been as clean as possible even before being put up for sale. The ashtray was ordered for me and the temp. knob was replaced that day so those problems were minor. I later found out (after getting the truck 100 miles home) that the truck had an open ball joint recall. Liz lied to me and told me that all recalls are taken care of before any vehicle is listed for sale at the dealer. Also the spare tire is a different size that the other 4 tires. I will not be going back to this dealer. More

I purchased my 4 runner from Theresa about a year ago and used thier service department since. The attention to my concerns impressed me. From sales to service to parts. I highly recommend this dealership used thier service department since. The attention to my concerns impressed me. From sales to service to parts. I highly recommend this dealership have even sent my friends and family. Cool thing was two people bought and I got $200.00! More

They stole my car! My son went down to buy a car and when they couldn't finance us, we asked to rewind the deal and give us our trade-in back. They said they didn't know where our car was. The next day they they couldn't finance us, we asked to rewind the deal and give us our trade-in back. They said they didn't know where our car was. The next day they sold it at auction to force us to keep a car we couldn't finance. Now 1 month later, no car and no reimbursement. No resolution. More