AutoNation Toyota Arapahoe

About 4 years ago I purchased my first new vehicle and I have to say at that time I was very impressed with Go Toyota. I ran into a few issues but my sales advisor was able to resolve all of these issues ho have to say at that time I was very impressed with Go Toyota. I ran into a few issues but my sales advisor was able to resolve all of these issues however this is where the positive experience ended. I learned very quickly that the service department at Go Toyota is a mess. I was used to years of drive through lube shops (yeah they aren’t the greatest but it was an older vehicle) that got you in and out in 15-20 mins so why does it take Go an hour with 2-3 bays with only 2 cars? I have tried service appointments, off hours and no matter what they take forever. If this was the only issue, I could stop but no so is the case. I have taken my SUV into this location over 20x and I can honestly say that I have never had a positive experience. There is always something that they do that turns what could be a positive experience to a negative. I have lost confidence in this location because they commonly pull the bait and switch on you. They advertise a online a special and then once you are stacked in line they always have an excuse on why it’s not valid or they say they have no idea what the special is. They spent millions on renovating the show room but haven’t spent a dime on employee training. The one thing that they excel in is poor customer service. You have Fred, the sales manager who promises a call back but doesn’t fulfill, Wes who says he is “changing the service department” but after a few months I haven’t seen a difference (the last 5 guys said the same thing), the parts counter guy who cares less about what your issue is and the cashier who puts the B in itch. Last time I checked, these were key people that are customer facing and some are the last chance you have to provide a positive customer experience but yet they seemed to be trained to leave you with a negative experience. If you think great customer service is so 1950 and that your hard earned $$ should go to a company that strives for customer DISsatisfaction then go to Go Toyota. If you dream of long afternoons watching daytime TV at a car dealership while your oil is changed, go to Go Toyota. If you for some reason cannot leave the confines of Havana and Arapahoe, then you are stuck with Go Toyota, I feel sorry for you. A dealership doesn’t get a “Poor” rating online by making the customer #1. If your employees are not happy, then they are not going to make the customer happy. In the end the nice thing about living in the Denver metro area is you have choices, Go Toyota is not the only dealership in town. I really wanted post a positive review for them but 4 years of poor service is long enough. The best advice I can offer is do exactly what their slogan says, GO! ……GO TO ANOTHER DEALERSHIP! Stay far away from Go Toyota Arapahoe. More

There is no doubt that the dealer tried to out me into a bad decision on my trade in. At first they verbally offered me $20-22 k for my trade which, just to get me into the dealership. When I pressed them bad decision on my trade in. At first they verbally offered me $20-22 k for my trade which, just to get me into the dealership. When I pressed them on it it became $16k. This on a car that is being sold by dealers for $26k and over. The car is in high demand so they must have been screwing me, trying to. I am tired of being screwed by these dealers and recently it seems when I have looked for carsmitbseems worse. You would think it would be better since we are in a recession. Needless to say, get your facts. check out Black Book, not just Blue Book. Check out out Edmunds, but most importantly check out what dealers are selling the car for. Be careful. More

One of the best experiences a person can ask for, they are one of the busiest stores I have ever been to, yet they treated us like family! Byron was the sales manager and knew how busy they were yet, too are one of the busiest stores I have ever been to, yet they treated us like family! Byron was the sales manager and knew how busy they were yet, took care of us from start to finish and even helped take stuff out of our old car and put it in the new one IN THE RAIN! Josh was very personable and treated us like he was buying the car as he discussed every detail! Jeff the GM was incredible and made a point to tell us thank you. There is a reason they get all of the business they do, there is no other Toyota store in the state that treats you like family when they are selling 50+ cars a day (so it seemed) More

Refinanced my FJ,which I bought new from Go. Got the extended warranty with "free" oil chsanges and rotations. The bottom line: If you buy a car from these people you don't want to deal with their s extended warranty with "free" oil chsanges and rotations. The bottom line: If you buy a car from these people you don't want to deal with their service department. Their customer service needs a lot of improvement. When I first bought the car I went there for an oil change and was told it would be maybe a couple hours, so I didn't bother going back for such a small maintenance duty. I went other places because who wants to sit around for two hours for such a minor bit of maintenance. When I refinanced and was sold on the extended warranty, I was assured that I would be in and out with an oil change and rotation in 45 min to an hour. "Guaranteed" was the term used as I remember. Called the other day to get my fj in for an oil change and was told it would be a two hour wait. So I made an APPOINTMENT for later in the week and was told 45 min to an hour. Pulled up this morning and there was a line there about ten to 15 cars deep. When I asked some kid that worked there where I should go for an oil change and a tire rotation when you have an APPOINTMENT the pointed to the back of the line and said "there". Not having two hours to wait around to get minor maintenance done to my car I left and will continue to go back to where I had always gotten these things done in 45 minutes. Bottom line, even though I like the vehicle,after dealing with Toyota for the last five years I will never buy another Toyota. They act like they're doing you a favor or something. And who needs the headaches just for an oil change. More

TERRIBLE customer service!!! They made my pregnant wife walk to the back lot to pick up the car instead of bringing it out like they did for others. Our car came back with several scratches on the rear pas walk to the back lot to pick up the car instead of bringing it out like they did for others. Our car came back with several scratches on the rear passenger door! DO NOT GO to GO!!! More

Excellent and efficient purchase of a new Highlander. Absolutely recommend Kenny as a good sales person to work with. I had no problemsv of any sort. I arrived at the dealership after having done my r Absolutely recommend Kenny as a good sales person to work with. I had no problemsv of any sort. I arrived at the dealership after having done my research on prices, for both the purchase and trade-in. I was already pretty sure what vehicle I wanted, but Kenny was very helpful and answered all my questions and provided even more useful info. This purchase did not take hours of frustrating bartering. More

They (sales person and a manager)were off by $3,500 what another Toyota dealer gave me without hassle after only 15 minutes on my trade in! They never would give me a bottom line price on the new Tacoma I another Toyota dealer gave me without hassle after only 15 minutes on my trade in! They never would give me a bottom line price on the new Tacoma I wanted. They tried to keep me from leaving after several hours by saying "if we can give you a good price, will you stick around and make the sale today?" but they never gave me the "good deal". I know this because I knew what my trade in was worth and I knew what invoice was on the truck I wanted. They kept calling trying to get me to come back in and make a deal in person, but I told them what I wanted for my trade in and to give me a fair price on the truck over the phone since I had already spent several hours there before. They never did. The manager twice called and asked what the hold up was on a deal, and said he would see what he could do and call me back with the info, of course I never got the "deal". Very high pressure sales. I had spent many hours of research and knew what a fair deal was, and knew I was't going to get it here. In just a few hours over the internet, phone, and in person, I was able to get an awesome deal at a Toyota dealer in Colorado Springs for not only the exact Tacoma I wanted, but for my trade in without any of the hassle. Hopefully I will have a better experience with the service department when I bring my Tacoma in for its first service. Keeping my fingers crossed, I'll let you know. More

We recently purchased a Camry Hybrid from Collin Cooper. He was patient, helpful, and sincere in his dealings with us. In all the years we have been buying cars, we have never encountered a more profession He was patient, helpful, and sincere in his dealings with us. In all the years we have been buying cars, we have never encountered a more professional and concerned set of employees. GoToyota Arapahoe is, in our experience, and excellent organization with which to conduct business. More

Kurt was very pleasant and easy to work with. He answered my internet request promply and we purchesed a car within 6 hours of our initial internet request. my internet request promply and we purchesed a car within 6 hours of our initial internet request. More

Recently my mother and I went to GO Toyota to purchase a new vehicle for my mother. This is her first NEW car purchase in more than 30 years. The vehicle she owned for almost two decades suddenly stopped new vehicle for my mother. This is her first NEW car purchase in more than 30 years. The vehicle she owned for almost two decades suddenly stopped working and it was not worth fixing. I have been a loyal Toyota consumer for years; I have owned three Toyota Trucks, and suggested my mother look at a few Toyota models as she searched for her new vehicle. Our search for the right car at the right price took us to GO Toyota first. We drove around the lot and found three vehicles we were interested in. We contacted a sales associate, Samuel (unknown last name), who set us up with a test drive. At first, Samuel was very nice. He answered our questions for the most part. I could tell he was a newer sales person; he did not appear to be as confident in his knowledge as someone who had been doing it for a longer period of time. A second associate, Jerry Davis, came to assist with the Prius we were looking at. Apparently Samuel had an appointment arrive. From this moment on, the contact went sour. Immediately I got the feeling Jerry was not interested in helping us. Even though he showed us the car and answered some questions we had, he was very short and covered the information very quickly. My mother is 65 years old and is not as knowledgeable about the technical aspects of the Prius. However, she was interested in it because of the fuel efficiency and earth friendly features. We explained what style of vehicle my mother wanted and why. It was as simple as a hatchback with good fuel economy. Jerry quickly finished showing the Prius, and then moved on to a used Toyota Rav 4 sport edition. He said it was new to the lot and lots of features. He showed the vehicle, and then allowed a test drive. After the test drive, we explained we wanted to run some numbers about the Rav 4 and the Prius. When we got back to the dealer, Jerry pulled some numbers for the Rav 4, but never the Prius. He kept telling us he really liked the Rav 4, it was his favorite vehicle. He ran one set of numbers and quickly wanted to finish the deal. The payment option he gave was nowhere near what my mother's budget would allow. He was told what she could pay now and each month. When he was questioned about the discrepancy, he started playing games with the numbers. He wrote down on the piece of paper that he could get her $300 a month for 60 months at 2.9% interest. When we asked how, he kept changing numbers and asking for the sale. We, also, had already told him we were shopping and were not going to make any deal until we had compared vehicles and price at other locations. We spent a lot of time going back and forth with him about the numbers he was throwing down with no apparent conformation or reliability. When he was asked to bring a hard set of numbers that could be evaluated, he brought back a monthly rate much higher, almost $200 higher, than what he wrote down on the paper. When asked why the numbers changed, Jerry started writing more numbers down and circling things. Nothing he said or wrote down explained why the numbers were different and why he said he could provide a payment plan and rate, when the computer was not showing it. I had to start doing my own calculations based on the price of the vehicle to show what the numbers would look like for the Rav 4. He kept coming and going bringing papers back with monthly payments that were not what we needed. When we initially started talking to Jerry, we said we wanted to see information about both cars. He never once pulled any numbers for the Prius; he didn't even try to fake numbers for it. It became very clear to me that he was not interested in selling us the Prius; he wanted to sell the Rav 4! He said over and over again it was his favorite car, he liked the features, and it would not stay on the lot long because it is a special sport edition. It was obvious to me he was trying to sell a more expensive car so that he would make a larger commission. It also became very clear he was in a hurry and wanted us to sign on the dotted line in as little time as possible. When we continued to push the issue of price, we were handed off again. Jerry passed us back to Samuel and now a sales manager. She told us she had older cars that would fit in out price range. Again, nothing was ever provided to us about the Prius. We were not very interested in an older car, but were willing to consider it if it was the only option we could afford. We examined the 08' model Highlander and took a test drive. Quite frankly, the vehicle was not in very good condition. After spending too many hours at this dealership and dealing with too many people, we were VERY frustrated and just wanted to get out of there without any further aggravation. After we left and the day went on, thought more about that experience. I realized I should have driven the extra distance and started our search at a dealership I was familiar with, first. The next day, we both went to another dealership and spoke with ONE sales associate, who was leaps and bounds more informative, polite, patient and willing to take the time needed to HELP us find a car my mother liked and could afford! I realize car sales is about making money; however, this associate and his management, were more than willing to make the adjustments we needed to the car we decided on as well as provide us with multiple financial options to get the payments we needed. In the end, we gave our business to this other dealership! We are HIGHLY satisfied and will refer this company to our friends and family! As well as, we will never bring any business to GO Toyota, or any other GO dealership for that matter! Not even for the Toyota Cares maintenance. I have spent many years in the retail environment, as has my mother. We understand business is about making money. However, we also understand that return and referral customers are the best customers to have; because they are more likely to spend more money over time. When a company, of any type, treats their customers as we were treated at GO Toyota, the word of mouth affect can be detrimental, especially today with all the social media outlets. More