AutoNation Toyota Arapahoe

Just to reinforce what others have said, despite the supposed no-haggle price approach, this is a traditional high pressure dealership, where nailing down the price can be very difficult. I found a pri supposed no-haggle price approach, this is a traditional high pressure dealership, where nailing down the price can be very difficult. I found a price on the website for a new car, and then during the pricing discussion was told, "Well, that includes a recent graduate discount, and you don't look like you qualify. Your price is about $1200 higher." First, there was no recent grad discount on this model. Second, pretty insulting way to jack up the price. If for some reason you really need to deal with this dealer, I would do all my negotiation via email, and only go to the dealership to do the test drive. There are definitely better dealers in the area who are easier to deal with, and more respectful. More

Talked to Joe on a Friday night to come check out a 4Runner on Saturday afternoon. I arrived for my appointment and Joe was nowhere to be found. Eventually they found someone else to help us, he took u 4Runner on Saturday afternoon. I arrived for my appointment and Joe was nowhere to be found. Eventually they found someone else to help us, he took us on a wild goose chase around the entire lot to find the 4runner we had wanted to see. Then he finally checks to find out if they sold it and apparently they had. I really do not appreciate the lack of consideration on Joe's part and would have greatly appreciated a phone call to let me know the vehicle was no longer available. It did not seem like my time was important to them, nor the 30 minute drive to come check out this car. In addition, my boyfriend wanted to come instead of resting while working an 80+ hour week and he was rather displeased as well. I understand that they are a "high volume" dealership, but there is something to be said for common courtesy. More

I had a great experience at GoToyota they were very friendly and helpful with all they did I would definitely refer them to as many people as possible friendly and helpful with all they did I would definitely refer them to as many people as possible More

James W was the person that I contacted online and he was a class A sales person. I told him what I was looking for and what I can spend and he met everything that wanted. Jessie was great as well as Robert a class A sales person. I told him what I was looking for and what I can spend and he met everything that wanted. Jessie was great as well as Robert in finance! Furthermore, Jeremy the manager was great as well! Everyone was nice and was soo helpful and they wouldnt have me leave without a new car like a real business should. I walked away with a great car and met every expectation I have.. thank you guys!!! You are all great! I will be back again! :) Mike. More

Everyone was super helpful and understanding of what we were looking for in a car. They made sure that we left completely satisfied, and even made sure we were still satisfied after we left. were looking for in a car. They made sure that we left completely satisfied, and even made sure we were still satisfied after we left. More

Nick at GoToyota was always prompt when information was needed. Prompt at returning calls and coming to the desk when we needed to speak to him. The car was thoroughly checked. needed. Prompt at returning calls and coming to the desk when we needed to speak to him. The car was thoroughly checked. More

Customer service starts out good, Kenny seemed genuine but that is where it stops.The managers do not return calls and do not send anything quoted onto an email. If they offer you a trade in but come back but that is where it stops.The managers do not return calls and do not send anything quoted onto an email. If they offer you a trade in but come back another day they will try to drop down the price of the trade in. I know for the most part most dealers try the wheeling and dealing but these guys have it down to an art. Watch for all the things they try to add on at the end. I love how the sales guy brags how good the product is how dependable, how high of ratings their vehicle is over all the others then when you are signing the papers they try to sell you a service plan for $1200 or higher to cover any repairs you might run into, wait, why do I need this if it is such a good car. My first visit I was their for 2 hours and my second visit for 4 hours. I believe they want you their a long time to wear you down. Get you to the point that you just want to get it done with. They are working with more than one client at a time both making you wait an incredible amount of time. My experience was so brutal I will never go their again. More

Felt like We didn't matter. Just Told us what we want to hear. Sales person flat out lied to us and didn't make good on documented promises. Worst experience ever. I will never go back and will advise every hear. Sales person flat out lied to us and didn't make good on documented promises. Worst experience ever. I will never go back and will advise everyone to avoid like the plague. More

I went to this dealership because they had great prices on their Website. When I arrived the sales person who helped me was very nice and I have no complaints with him. My issue is the practice Go Toyota on their Website. When I arrived the sales person who helped me was very nice and I have no complaints with him. My issue is the practice Go Toyota uses to lure people into the dealership. I was interested in purchasing a new Toyota Tundra. As I was looking online I found 3 that would fit my budget. When I arrived at the dealership I test drove a Tundra and really liked it but when it got down to talking price, I found out that the price on the Website is not in fact the price I was asked to pay. When I complained about it the response I received was that I, "should look at the * at the bottom of the page which states that prices may change without prior notice." Wow, talk about misleading and dishonest. I cannot believe that a company would use this statement to get out of honoring the price quoted online. I see from others who have posted reviews, that I am not the first this has happened to. I guess we really are in the times of consumer beware. I also cannot believe that in these day and times, big companies like Go Toyota are allowed to do this. Shame on you, Go Toyota, for being so misleading and dishonest! More

Asked to leave in car that had complete brake failure, three times in four days - they couldn't find problem and knew it wasn't fixed, bust asked us to drive it away and get it out og their hair????? W three times in four days - they couldn't find problem and knew it wasn't fixed, bust asked us to drive it away and get it out og their hair????? We have a 2007 Hybrid Camry. On Friday Oct 5th, while driving home from my work, my wife called me from a parking lot saying she just had a complete brake failure and had just experienced one the scariest moments of her life. Car was towed directly to Go Toyota. Car picked up falling day with roughly $250 bill for "brake light sensor". Car was not driven over the weekend. Monday Oct 8th, not six miles from home on way to work, same issue! Wife was able to safely goat off road into parking lot - NO BRAKES. Again, vehicle towed back to Go Toyota. We picked up car Monday evening, told an "adjustment was needed to recently installed brake light sensor". The very next day, Tues Oct 9th, you guessed it - complete, total brake failure AGAIN!! Car towed back..... needless to say some frustration mounting. We were given a rental car while our car was analyzed. Friday afternoon (10/12) we receive call to come get car. No problem could be found and they needed rental back. What do we do now????? Are you kidding me? Asked if he'd let his wife and family drive in that car knowing what he knows, the service manager said no he would not want that for his family - but they cant find anything wrong and needs us to come get it. Wow. I'm seriously at a loss - they KNOW the brakes continue to fail bust ask us to come get it - unfixed???? I have ZERO trust in that group - there are serious safety issues involved. Do NOT trust your family when Go Toyota service is involved. I guess we contact Toyota directly and ask who they have that CAN fix a Toyota, it surely isn't this dealership... More