AutoNation Toyota Arapahoe

Arrogant and rude General Manager I don't know if he actually tries to be offensive or if just comes naturally, but GM Derreck Hays leaves a lot to be desired. When he has to start eve I don't know if he actually tries to be offensive or if just comes naturally, but GM Derreck Hays leaves a lot to be desired. When he has to start every other sentence with "No offense, but..." or "I'm not saying you're lying, but...", it makes it very difficult to even imagine wanting to business with him or any company associated with him. I would avoid this dealership if respect means something to you. More

All good until finance department Let me start off by saying Rehen was great. I almost purchased a car from him in late 2013, but one of the managers didn't rub me the right way so I Let me start off by saying Rehen was great. I almost purchased a car from him in late 2013, but one of the managers didn't rub me the right way so I went elsewhere. Fast forward 6 months and a friend wanted a car from here. Went to Rehen again and of course, nothing shy of exceptional customer service. Straight shooter. Move forward to Steve in the finance department. Total xxxxx. Sells us a warranty the night we buy the car. After crunching numbers when we got home, we realized it wasn't for us. Called Steve to tell him and he throws a tantrum. Go into sign new paperwork - all he says at the end is Merry Christmas. Almost took the car back because of this. Will never ever go back here or refer someone here due to this. Hoping Rehen can get a job at a dealership like Kuni where all staff are friendly and truly have your best interest - not the best interest of the finance managers personal bank account. More

Allison was fantastic. She got us into the car we wanted. She did not pressure us at all. We will recommend her to our friends. She did not pressure us at all. We will recommend her to our friends. More

My experience through AutoSearch with Terry Schleski was excellent. He was extremely receptive to my requests, handled everything in a professional and timely manner. He was able to find the car I wanted excellent. He was extremely receptive to my requests, handled everything in a professional and timely manner. He was able to find the car I wanted in a short time and had taken care of all details for me so that I had no difficulty and was able to drive away feeling that everything had been handled correctly. More

pleasant, relaxed atmosphere. joe was very helpful; took me for a long test drive; answered all my questions, and was patient when the baby needed taken care of. i highly recommend this employee and this de me for a long test drive; answered all my questions, and was patient when the baby needed taken care of. i highly recommend this employee and this dealership. More

This dealership is a perfect example of a bad business model, and they cost me a lot of money by selling me a bad used car, a total lemon. They put every trade-in they get online, for sale, before they ev model, and they cost me a lot of money by selling me a bad used car, a total lemon. They put every trade-in they get online, for sale, before they even truly inspect the car, all because they're under pressure to sell as many trade-ins as possible, instead of taking them to auction. Here's what I wrote on Google a couple weeks ago (the story has gotten worse since I wrote this review): I had a horrible experience buying a Subaru here. First, called the place up after seeing a used Outback advertised online, and went over to test drive it. But I couldn't test drive it, because it had a flat tire. So I went back the next day. Tire hadn't been fixed. Finally, the salesman I worked with called me days later and said it was ready for a test drive. It drove okay, but contrary to the online advertisement, the car had plenty of nicks and body damage. The used car director told me they would need to do a lot of repairs on the car before they could sell it, and I said I wasn't worried about most of the cosmetic issues, as long as it was in good working condition. After all these negotiations, the final price, after tax and dealer handling fee, was $900 more than the advertised price. At that point, I was too tired to care. But I should have. Because after a week and a half in their mechanic's shop, the car still had things wrong with it. When I picked it up, they hadn't replaced the cracked windshield, one of the fog lamps wasn't working, and I found a number of other problems. I went back the very next morning, a Saturday, and was told I'd need to speak to the used car director again, on Monday. I go back on Monday, and the guy isn't there. I leave my name, number, and complaints. After several days passed, I finally called THEM, because nobody from the dealership called me. After all this, they finally sent out a windshield company to replace the cracked windshield, and then I took the car back to their mechanic's, because I wanted several other problems addressed. But they haven't been addressed, and I'm very dissatisfied. The car still needs hundreds of dollars worth of work, and I wasn't told about several things that were either wrong with it or glitchy (the remote security system, for example, only works 70 percent of the time, the CD player doesn't work, and there's a light bulb in the dash that's out and needs to be replaced). The tires need to be balanced, the front rotors need to be machined, and according to the mechanic, the front left fog lamp assembly needs to be replaced, not just the bulb or the casing, contrary to what I was originally told. Those problems don't include the cosmetic issues I referred to previously. I'll never shop here again, and I'll tell everyone I can that they shouldn't, either. At least not for a used car. All in all, horrible customer service, unreliable sales people, and the company's just too big. Things slip through the cracks, and it's as though they just don't care, because they're too busy. Back to the present: I'm planning on unloading the car somehow, because my mechanic in Colorado Springs told me I was ripped off, all because Auto Nation didn't spend as much time as it should have looking the car over. It needs new front struts, a new engine mount, new CV boots (probably new front axles), and more. I either have to sell it, trade it, or spend yet another $2,000 on it. Bottom line: DON'T TRUST THESE GUYS. If you're looking at buying a used car here, at the very least get it checked out by a mechanic you trust before you hand over the cash. I wish I'd done that. A very expensive lesson. More

The business is as good as its employees. I found this to be particularly true with Autonation. After wasting ton of time at Stevenson Toyota, I went to Autonation and was greeted by Zach. After locating the be particularly true with Autonation. After wasting ton of time at Stevenson Toyota, I went to Autonation and was greeted by Zach. After locating the car I was interested in and reviewing the numbers that I brought in – quotes from competitors, Internet pricing printouts, etc – I was assured by a Zach’s manager that the numbers were reasonable. The same numbers were considered to be very much unreasonable by Stevenson just a day earlier. I was offered to take the car for an extended test drive and when I brought it back couple of hours later Zach was out with the customer so I was helped by Max, who, after I informed him of my interest to buy the car, was able to beat the lowest competitors’ quote by a good $500 – over $1.5K cheaper than the lowest price we were offered at Stevenson after a month long endeavor with them. All of that took about 20 min. The following Monday I went to Autonation to pick up the car and do the paperwork – Zach personally picked me up from the light rail station and brought me in. We quickly finalized the numbers, discussed the additional options – everything handled very efficient and professional by Zach – and off I was to the Finance manager. Robert, the Finance manager, processed all the paperwork very quickly. I had a feeling, though, that he wasn’t too happy with the fact that I opted out of most of the additional options i.e. extended warranty, various protection packages, etc. Nevertheless, he had me in and out very quickly. I would suggest dealing with another Finance manager though – I had a question regarding one of the protection package I ended up purchasing and when I called him the following day to express my concerns, he was very condescending and plain rude with me on the phone. Instead of addressing my concerns and explaining the details, he quickly suggested that if I don’t believe him and don’t feel comfortable with the plan I should return it but I’d need to do it very quickly as I only had 3 days to do so. I ended up calling the provider directly and they explain the details of each concern individually addressing any and all issues I had with the policy. Bottom line – he knows what he’s doing, but I’d suggest asking for another Finance manager Overall, I’d recommend Autonation Toyota and I’d strongly suggest you ask for Zach directly. However, to make your experience more positive, make sure you do your homework beforehand! You need to come in knowing the pricing, knowing the options and packages, having an idea of what extras you’d be willing to pay for extra features if your preferred configuration is not available, etc. Keep in mind that even though they often claim that some of the additional options are mandatory and “come with the car” they are in reality all optional and you can opt out of them if you don’t want or need them. They’ll figure out a way to do the paperwork to deal with them if they are mandated by the company to include the features and you’re not willing to pay for them. That being said, some of them may be particularly useful and should be looked at. Bottom line – if you do your homework and come with realistic prices and expectations, they will not lose a deal. If you try to get a Land Cruiser for the price of Corolla that probably won’t work. But if you’re being reasonable, they’ll work with you. I ended up paying about $500 less than the absolute lowest offer I got anywhere else – Internet and dealers. Make sure to ask for Zach! More

Went to AutoNation Arapahoe looking for a new Rav4. Seemed good until we got down to the nuts and bolts of the deal. Then everything went downhill fast. Here is a quick list of the bad things, they w Seemed good until we got down to the nuts and bolts of the deal. Then everything went downhill fast. Here is a quick list of the bad things, they wanted to give me a bad interest rate, despite being a Tier I borrower per Toyota Financial standards; they lied and said they could apply for credit through USAA, which I bank with, which they can not do; they only agreed to lower my interest rate after I told them what USAA would give me; they argued with me when I told them I had gotten 0%, 1.9% and 2.9% on prior Toyota purchases through Toyota Financial, They said the $500 military rebate offered by Toyota did not apply to new Rav4s, when in fact it applies to all new Toyotas; They acted like the dealership was the one giving me the $500 off for being active military and they were doing me a favor by actually taking it off (I straightened them out real fast on that one); they knew absolutely nothing about the 90 deferred first payment special that Toyota was running over Memorial weekend; and they were trying to pressure me into making a decision right then and there and kept wanting me to sign paperwork saying that if they got the price of the car down to a certain point that I would agree to buy it; they even agreed to take $500 off the price, but when they brought the paperwork back out they moved the numbers around so the numbers would look like they actually did something, but in fact they only took $200 off the price and not the $500 they agreed to; I had to keep telling them what their internet prce was on cars. Overall I would say this is a shady dealership that pretends to give people deals by claiming to be a volume dealer while they are in fact ripping them off and lying to them about the interest rates they qualify for. AutoNation told me the best they could do was 4.99% and finally came down to 3.99%. The dealer I actually bought my car at saved me more than $1500 off the best price from AutoNation and gave me a 2.59% interest rate, no haggeling. I would stay as far away from AutoNation Toyota Arapahoe as possible and shop elsewhere, like in Lakewood. More

Most of their vehicles were over priced and the car we test drove had mechanical issues and the check engine light came on and we told them about it. And they cleared the code and put it back on the lot. test drove had mechanical issues and the check engine light came on and we told them about it. And they cleared the code and put it back on the lot. I would not trust them what so ever. They have the logic that it's better to sell 20 cars with a $2000 profit and $50 with a $1000 profit. They can keep their cars and we will be sure to make sure we don't recommend them More

I was pleased with the service and price I received when purchasing a new 2013 Toyota RAV4 at GO Toyota. The people I dealt with were very professional. purchasing a new 2013 Toyota RAV4 at GO Toyota. The people I dealt with were very professional. More