AutoNation Toyota Arapahoe

Waited 8. 5 hours for them to start an oil change. Made appointment for a recall issue. I was told that after 9 hours car was ready but they needed to order the 5 hours for them to start an oil change. Made appointment for a recall issue. I was told that after 9 hours car was ready but they needed to order the recall part. Why didn’t they order the part when I made the appointment? Now I need to bring car back for another ridiculously long visit. More

The service was perfect. The service people very pleasant. Finished all on time o k. The service people very pleasant. Finished all on time o k. More

Attentive, efficient, accommodating, communicated well via text messages. One way to improve is to automatically wash my car, especially if I spend $1500 on maintenance and repairs on our car. via text messages. One way to improve is to automatically wash my car, especially if I spend $1500 on maintenance and repairs on our car. More

Fast and efficient, keeps you well informed about your vehicle. Keep coming back every time. vehicle. Keep coming back every time. More

I was able to get my 4 Runner in to be looked at within one day. Service was busy but they were able to work on my car that day and had me on the way as promised. one day. Service was busy but they were able to work on my car that day and had me on the way as promised. More

Responsive and courteous regarding a simple issue with a purchase of a RAV4, they did what they promised and that was awesome! purchase of a RAV4, they did what they promised and that was awesome! More

Had one of the worst experiences at Service. Was told I needed an alignment. They broke the lock nut and then turned around and charged me to replace it. Blake, the service advisor then faile Was told I needed an alignment. They broke the lock nut and then turned around and charged me to replace it. Blake, the service advisor then failed to properly explain the “new” oil change program which turned out to be another money making scam. I was at the dealership for over 8 hours. The service advisor at one point told me they would be ready in 30 minutes and then two hours went by, nothing! They needed to replace the other lock nut but didn’t have the part. I was told they would order it and call me when it came in the following week. Never got the phone call. This is honestly the worst experience I have ever had with servicing a vehicle. It is unbelievable and deeply disappointing More

I had the good service I expected from Toyota. I have owned 2 Toyota's over 20 years, and I am a Toyota forever customer. I have owned 2 Toyota's over 20 years, and I am a Toyota forever customer. More

I have so many positive things to say about AutoNation Toyota. Jason L in the service department has been so great to work with. He went above & beyond when communicating about the repairs & costs, arra Toyota. Jason L in the service department has been so great to work with. He went above & beyond when communicating about the repairs & costs, arranging pricing & payments, as well as securing shuttle service. There were factors in each of those services that required special accommodations. Jason was always courteous, friendly & helpful. Mike, the shuttle driver also accommodated my special requests, provided clear, prompt communication & showed up when he said he would. Then at the dealership today, John in sales brought my dog some treats & a bowl of water when he saw us sitting in the waiting room. The overall excellent service I have received here has taken what was previously a very stressful situation for me & turned it into a great experience. The unexpected kindnesses on top of the high-quality service mean so much to me. Thank you all so much! More

Toyota technician has been explained problem properly And in timely manner they were very good And in timely manner they were very good More