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AutoNation Toyota Arapahoe
Centennial, CO
2,642 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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July 31, 2021
Efficient, capable service. We have used this dealership for 10 years and have found them to be very capable in repairing our vehicles. They are the reason we purchased a second Toyota for 10 years and have found them to be very capable in repairing our vehicles. They are the reason we purchased a second Toyota More
by Ephiking
Employees Worked With
David Bantock
Helpful July 30, 2021
The dealership personnel are very professional, punctual, courteous, and friendly. Being greeted at the front door is a real plus. I liked the atmosphere of customers sitting at tables in an open environment courteous, and friendly. Being greeted at the front door is a real plus. I liked the atmosphere of customers sitting at tables in an open environment. More
by Hal
Employees Worked With
Giovanni
July 30, 2021
Thanks to David my service on the Toyota was quick and thorough. I had to leave on time and he and the mechanics kept to the script . So nice to know they care with good customer service. thorough. I had to leave on time and he and the mechanics kept to the script . So nice to know they care with good customer service. More
by Sis2CO
Employees Worked With
David Bantock
July 29, 2021
This dealership was helpful from the moment I called in till the moment I drove off in my new car Charlie MULLISONTOYOTa is a sweet accessible man who spent time helping me get the car that I wanted using till the moment I drove off in my new car Charlie MULLISONTOYOTa is a sweet accessible man who spent time helping me get the car that I wanted using the payment method that I preferred. At no time did I feel he was applying a sales pitch and maneuvering me into a position that he wanted.He took time to acquaint me with my new car so that by the time I left the lot I had begun to bond with the car and I am a very happy customer. More
by Lesliej88
Employees Worked With
Charlie MULLISON
July 28, 2021
Jason Ledbetter is an awesome agent ! He makes sure that I am happy with any repair services and goes out of his way . Very nice personality and pleasant to talk to . Very knowledgeable as well I am happy with any repair services and goes out of his way . Very nice personality and pleasant to talk to . Very knowledgeable as well More
by jcc80014
Employees Worked With
Jason Ledbetter
July 27, 2021
Worst dealership service dept., nothing but liars and scammers. Had vehicle towed there for an estimate and repair of rodent damage to wire harness on Jul 12. After many calls from myself and the insur scammers. Had vehicle towed there for an estimate and repair of rodent damage to wire harness on Jul 12. After many calls from myself and the insurance adjuster received no estimate as of Jul 21st they had done nothing with my vehicle. They told me they were waiting for approval from my insurance, whereas my insurance told me they have never received anything from Autonation Toyota Arapahoe. All lies… Most concerning they verbally told me the cost of repair was around $500, which simple internet search shows wiring harness replacement runs in the $1000s. Moved the vehicle to Groove Toyota service dept. on Jul 21st, Groove had the estimate to my insurance which was approved and parts ordered the next morning Jul 22 with proper estimate over $4700. Avoid Autonation Toyota on Arapahoe at all cost, what a nightmare! More
by RK
Employees Worked With
Jez
July 27, 2021
It took about ten days (from my call) to obtain a scheduled date for service. The service representative was professional throughout the process; and he kept me informed of the issues as they evolve scheduled date for service. The service representative was professional throughout the process; and he kept me informed of the issues as they evolved. It took longer than expected to complete the service and repairs. (I believe they may be shorthanded in the repair department, but I was otherwise satisfied with the end result.) More
by remiiipoet
Employees Worked With
David Bantock
July 26, 2021
Appointment setup mishandled as Loaner was requested and promised (two weeks prior). The rental agency had no information on the request/requirement so no car was available so was shuttled in the parts tru promised (two weeks prior). The rental agency had no information on the request/requirement so no car was available so was shuttled in the parts truck and had to pay for an Uber back to the shop the next day (after no call to advise car was ready). Truck had a large new clunk / rattle upon its return and as the fuel tank had been pulled for a warranty new fuel pump this was very disturbing. Took the vehicle back for a review and a technician had left the passenger set of the rails as he serviced the AC blower. So it wasn't a loose fuel tank but it required trip back to the dealership. More
by jg.kelly1
Employees Worked With
Jason Ledbetter
July 25, 2021
Automation Toyota Arapzhoe understood customer needs by Automation Toyota Arapzhoe understood customer needs by providing services in timely manner. FOR INSTANCE, I requested 65 thousand-mile maintenance t Automation Toyota Arapzhoe understood customer needs by providing services in timely manner. FOR INSTANCE, I requested 65 thousand-mile maintenance to the Service Department in AutoNation Toyota Arapahoe. Service Departmeny provided maintenance services to me in the timely manner and never delayed. More
by Scott Chang
Employees Worked With
David
July 25, 2021
2 hours for an oil change/tire rotation despite having an appointment. I don't understand why you would make an appointment if you can't take care of the customer at the selected time. appointment. I don't understand why you would make an appointment if you can't take care of the customer at the selected time. More
by jj
Employees Worked With
John Elway
