AutoNation Toyota Arapahoe

I was pleased with the service department. They said that the service would take 1 hour and fifteen minutes it took one hour and 10 minutes. that the service would take 1 hour and fifteen minutes it took one hour and 10 minutes. More

We have gone to this dealership for 20 plus years. It is an honest place with knowledgeable and friendly consultants. Bill Grubb is the professional service writer we always work with. He is the best. an honest place with knowledgeable and friendly consultants. Bill Grubb is the professional service writer we always work with. He is the best. More

Jeffrey Sitner was my Advisor. I found him to be personable, courteous, with a strong customer orientation and knowledgeable. He explained the advantage of the Toyota Maintenance Contract and I subs personable, courteous, with a strong customer orientation and knowledgeable. He explained the advantage of the Toyota Maintenance Contract and I subscribed. More

Doesn't seem as friendly as before. Had to find my car in the parking lot, used to be brought to me. the parking lot, used to be brought to me. More

Really great service department. They are incredibly thorough and explain all they will do, have done, and recommend. My service appointments are never a chore because I know what to expect and that all thorough and explain all they will do, have done, and recommend. My service appointments are never a chore because I know what to expect and that all will go smoothly. More

Poor experience from beginning to end. Sales person over the phone inaccurately described the car features, sales team removed the warranty from the agreement with out stating so, then waited two weeks for the phone inaccurately described the car features, sales team removed the warranty from the agreement with out stating so, then waited two weeks for a service appointment to then have it canceled while in the service bay because it was a used car and not a new Toyota. I would never buy another car from Toyota Arapahoe. More

Professional guidance regarding what’s needed and not needed and why. Bill Grubb is excellent as service rep! needed and why. Bill Grubb is excellent as service rep! More

A nice friendly place. Always clean. I don’t mind staying while my car is serviced. The lounge is always nice. Shuttle service is great when you need it. while my car is serviced. The lounge is always nice. Shuttle service is great when you need it. More

Probably my worst experience at this dealership. I came in for a 40k service on my RAV4 and discovered that there were several items that were not completed on my vehicle from last visit when my car was st in for a 40k service on my RAV4 and discovered that there were several items that were not completed on my vehicle from last visit when my car was still under warranty, but now that my car was not and I’d have to pay out of pocket, they were overdue. Definitely made me feel doped. The service also took nearly 5 hours when I was told 2-3. Not an enjoyable amount of time to spend in a waiting area. I also did not appreciate the disregard to the local mask mandate. Signs were up throughout the facility stating that masks were required, yet not a single employee was wearing a mask. I have normally enjoyed my experiences at Autonation. But this time really left a bad taste in my mouth. More