AutoNation Toyota Arapahoe

You know, the first thing I would like to say is that they have an excellent service department. They are friendly, courteous and diligent. However when it comes to their sales my first experience was p they have an excellent service department. They are friendly, courteous and diligent. However when it comes to their sales my first experience was pleasant in 2020. So I went back.I traded in that 2020, for a larger SUV. The first thing I noticed was the short changed me on the value of my trade in. And then put it on the internet for 8,000 more than they gave me. Chumps! And then they dragged their feet paying that off with my finance company. And for heaven's sakes I have no clue what they're going to do with my title work. Oh, and when I called several times asking about where the payoff was to my finance company, I got the old excuse we're short-handed there's not enough people to do the job blah blah blah blah blah. But I guess that's really what you come to expect when it comes to buying a car these days getting ripped we're short changed or put off. And don't you hate the tactic that they make you sit in the place for nine or 10 hours to where you down so you just want to sign and get the xxxx out with your new car. Maybe they will read this in their next sales meeting or managers conference, but I doubt it. But you can be sure I will be going to their service department, because those guys are professionals. More

The best aspect of this dealer would be the vast inventory during a market where it’s difficult to find decent options , however communication from departments of sales to finance is minimal at best inventory during a market where it’s difficult to find decent options , however communication from departments of sales to finance is minimal at best . When buying out of state & different finance agents call and email days apart without information of what other agents have already done without checking first becomes extremely stressful for a dealer of this size . And when flying 1000 miles to pick it up only to learn the salesman had to wash and prep it himself is unacceptable. More

Excellent service for routine maintenance. It was Very timely and we had no problems. Thank you. timely and we had no problems. Thank you. More

Shaun Rope made my experience so easy and he was a wonderful salesman to work with. This was my third Highlander to get from Autonation Araphoe. Thank you. wonderful salesman to work with. This was my third Highlander to get from Autonation Araphoe. Thank you. More

I am always pleased when I leave Toyota Arapahoe. I know the work is done right the first time, the customer service is great. I trust them with my vehicle. I have had all required maintenance repairs done the work is done right the first time, the customer service is great. I trust them with my vehicle. I have had all required maintenance repairs done through them, and will continue to do so for as long as I own my Tacoma. More

Great friendly and knowledgeable staff. Jeremy was able to answer all my questions and concerns. to answer all my questions and concerns. More

Helpful, organized. Friendly. Kept me up to date on the service of the car., Great car wash. Thank you. Lal Grobler. service of the car., Great car wash. Thank you. Lal Grobler. More

Always very reliable, efficient & honest.It makes me Always very reliable, efficient & honest. It makes me comfortable taking my car to them for all issues. Always very reliable, efficient & honest. It makes me comfortable taking my car to them for all issues. More

They got us in same day when our car had an issue when everyone else told us weeks before they could see us. They were professional, quick and did a great job. everyone else told us weeks before they could see us. They were professional, quick and did a great job. More

Very nice employees, but I still don't understand why it takes 2 hours to do a simple oil change, check fluids and not do a tire rotation. My appointment was at 11am, I arrived at 10:45 was greeted very q takes 2 hours to do a simple oil change, check fluids and not do a tire rotation. My appointment was at 11am, I arrived at 10:45 was greeted very quickly and did not get out until nearly 1pm. I'll be back again for a few more issues (recall but parts back ordered) and then determine if I'll keep bringing it back since my Toyota Care has expired. $122 for an oil change seems very high to me. One last thing, it would have been nice if the Service Dept would have put a sticker on my windshield to remind me of my next service, I'm getting conflicting advice as to the timeframe to perform oil changes, is it 5,000 or 10,000 miles? More