AutoNation Toyota Arapahoe

My service at autonation toyota arapaho has always been stellar. The team communicates well and doesn't oversell. stellar. The team communicates well and doesn't oversell. More

The service department is fantastic, but my experience with my salesman was way subpar. I kind of figured it would be this way as it’s kinda cliche at this point. I got window tint included with my car pu with my salesman was way subpar. I kind of figured it would be this way as it’s kinda cliche at this point. I got window tint included with my car purchase, and it could only be set up through the salesman Sergio. It took him over a month to get back with me after multiple texts and phone calls and I only got help after an email I sent to the sales manager clearly got to him. 6 weeks later. I also was told at the date of purchase, I would get another key and FOB to have two sets, and it would take place when I got the tint, but that was clearly an empty promise as that was entirely ignored. The service department is pretty good. They made a mistake on an oil change and had to do extra work to fix it. It was free of charge, but it was a bit of an inconvenience. It was handled well by the service manager. He truly cared although I wasn’t offered anything for the time and inconvenience. As with any dealership, there are many pieces to the puzzle so I can’t fault the place as a whole. Most the experiences have been good, in fact the service department is solid and always helpful, but have had some major disappointments. I know I’m not a whale customer. And that may play into it a bit. More

The service staff was very friendly and helpful. I test drove the vehicle alone, without a salesman, allowing me to take the time to inspect it on my own terms. Very little pressure to buy. Overall I test drove the vehicle alone, without a salesman, allowing me to take the time to inspect it on my own terms. Very little pressure to buy. Overall a great experience. More

Easy to schedule an appointment and quick check-in. They keep me informed throughout the process. I’ve had my ‘06 Tacoma serviced here since moving to CO two years ago and have never been disappointe They keep me informed throughout the process. I’ve had my ‘06 Tacoma serviced here since moving to CO two years ago and have never been disappointed. More

The service I received from Bill Grubb in the service department was excellent. He got me in and out after I came in with a flat tire without an appointment. I needed new tires which he found for me. I a department was excellent. He got me in and out after I came in with a flat tire without an appointment. I needed new tires which he found for me. I also needed a re-alignment which was done. All in all great service and fast. My 4 Runner was ready by 1:00 PM for my pick up, More

I was told by the service department when I scheduled my recall appointment that the parts were in. It turns out that wasn’t the case. It’s a 90 minute round trip for me so a great waste of time. It doesn’t recall appointment that the parts were in. It turns out that wasn’t the case. It’s a 90 minute round trip for me so a great waste of time. It doesn’t feel like a simple mistake. It’s poor business and unfair to me. More

Terrific experience from beginning to driving off the lot! Looking forward to future routine maintenance visits. lot! Looking forward to future routine maintenance visits. More

We had an excellent experience with the sales process and expectation setting relative to delivery time for new RAV4. expectation setting relative to delivery time for new RAV4. More

Fast and friendly staff with a clean and spacious waiting area. Took a little longer than I would have thought but good overall experience. area. Took a little longer than I would have thought but good overall experience. More

Jason's communication was great! Will see you again in 5k for the next maintenance visit. Will see you again in 5k for the next maintenance visit. More