AutoNation Subaru West

The staff was kind, professional, and listened to all of my questions and concerns. Highly recommend! my questions and concerns. Highly recommend! More

Ken makes sure everything is taken care of.. Because of him i wouldn’t think of going anywhere else. him i wouldn’t think of going anywhere else. More

Quick and on point with scheduled appointments. Very professional and polite. Takes some time to get in, however the wait is worth the speedy service trustworthy service. professional and polite. Takes some time to get in, however the wait is worth the speedy service trustworthy service. More

Great experience, would recommend to everyone. Treated with respect. Beautiful place to wait while work being done. with respect. Beautiful place to wait while work being done. More

Never have had a problem with them. They do a great job in the service department for my Outback. in the service department for my Outback. More

I really appreciated how they took a lot of care with my concerns and went above and beyond to take care of me concerns and went above and beyond to take care of me More

Good experience with all people involved. They were patient with explaining everything. I got the car I wanted. patient with explaining everything. I got the car I wanted. More

I have had a very bad experience with AutoNation Subaru West, but this is not one of them. They handled a problem that was caused by a my insurance company when they sent someone to start up my car in the West, but this is not one of them. They handled a problem that was caused by a my insurance company when they sent someone to start up my car in the garage. It started up right away and we drove it for a few miles, charging up the battery. Then it suddenly died on a major street. They put on the jumper cable backwards and fried a fuse that caused the car to die. The dealership had nothing to do with this and they replaced the fuse and charged the battery for NO CHARGE. So, I have a newfound trust in them to handle some issues. More

I made an appointment several weeks out. I received at least 7 emails reminding me of the appointment. When I arrived for the service I was welcomed. I explained what needed to be done. They said they least 7 emails reminding me of the appointment. When I arrived for the service I was welcomed. I explained what needed to be done. They said they would take care of the problem and called for a Uber ride service. I left the car and they did a nice job of repairing the problem. It was a good experience. More

Warm greeting and prompt friendly service by several sales people. Michael was very friendly and available by phone. We got lucky that a car we were interested in was available at another dealer and de sales people. Michael was very friendly and available by phone. We got lucky that a car we were interested in was available at another dealer and delivered ahead of schedule in 3 weeks. There was a mix up in the bill as we had said and written in first agreement that we declined trade in of old car and windshield insurance. Both of those were on the bill when we arrived to pick it up. It took several trips between the salesman and the powers above to straighten this out, as we waited. Salesman told us we could pay by cash/check. We came with check, but were told we could only pay 49% by check. Our credit card limit did not allow us to pay remaining amount. 'Dealer' said we could return with balance the next day (never spoke with person making these final decisions). This took a lot of time. If we had known, we would have brought a cashier's check and saved a lot of hassle in communication with banks and wire transfers. But it all worked out. The CFS Mgr was somewhat curt and dismissive, but 'on task'. Tim, the tech trainer was great. Very much needed and appreciated. So far, we are very happy with the car. More