AutoNation Subaru West

I went in for routine maintenance and they were able to get it done in the time they quoted. get it done in the time they quoted. More

Courteous, quick check in. Happy they checked all essentials without me asking them to. Just wish they could have replaced the radio when I was there. essentials without me asking them to. Just wish they could have replaced the radio when I was there. More

Efficient service. Person I scheduled appointment on phone could have estimated how long it would take. phone could have estimated how long it would take. More

I love my new Subaru, but the buying process was extremely difficult. My salesperson was not knowledgeable about the product and would argue with me when I challenged his information with their own extremely difficult. My salesperson was not knowledgeable about the product and would argue with me when I challenged his information with their own pamphlets. It got to a point that I refused to work with the salesman and was then dealing solely with the manager. This manager wasn’t the most polite or respectful of the situation with the salesman and had a ‘do you want it or not’ attitude. Their team was not service or quality driven and NEVER volunteered information even when directly asked. Overall, I would not recommend working with this team, as they were unhelpful, not knowledgeable, and would not answer specific questions without further pushing or threatening to walk away from the deal. Love the car, but the buying experience was terrible! More

The staff at Subaru Auto Nation West has always been friendly and helpful and always let's you know while you are waiting if they find a problem or sometimes they just update you on the time it is takin friendly and helpful and always let's you know while you are waiting if they find a problem or sometimes they just update you on the time it is taking to service your vehicle. More

Service was very efficient and applied coupon to reduce price upon request. Appointments are made quickly on the internet and follow-up reminders make sure you don't miss the appointment. price upon request. Appointments are made quickly on the internet and follow-up reminders make sure you don't miss the appointment. More

Love the dealership, service dept but not keen on the finance departments non response to phone inquiries. I’ve called at least ten times to ask a very basic question about purchasing a simple oil chan finance departments non response to phone inquiries. I’ve called at least ten times to ask a very basic question about purchasing a simple oil change service agreement since the purchase of my Crosstrek in April 2021. After paying full price for an oil change and tire rotation I hunted down the finance office personally (with no appointment) and FINALLY found someone to help me with my request. BTW, What ever happened to the free lifetime oil changes you used to offer, anyway? Thx for listening. Please do something about your finance staff’s lack of phone call response protocol. Hope this helps. More

have been going to autonation subaru west for routine maintainence. service has always been done on time maintainence. service has always been done on time More

Complete service on time, they dont try to upsell me on other items. They also performed 2 subaru "known issues" without a fee so I feel like they are treating me fairly and care about me as a customer. other items. They also performed 2 subaru "known issues" without a fee so I feel like they are treating me fairly and care about me as a customer. More

Thanks to our salesman Liam, this was the best experience we have ever had buying a new car! we have ever had buying a new car! More