AutoNation Subaru West

Scheduled service for a recall. Had a pleasant experience. Completed per estimated time. Comfortable waiting area. experience. Completed per estimated time. Comfortable waiting area. More

Ken has been taking care of our cars for years. His service is exceptional and has made me a loyal customer. service is exceptional and has made me a loyal customer. More

Wonderful customer service! The two sales associates and the finance manager I worked with were all amazing and incredibly kind! the finance manager I worked with were all amazing and incredibly kind! More

The agent (Kyle Ashton) was very courteous and friendly. He had me in and out (finished) in good time. Very efficient operation. He had me in and out (finished) in good time. Very efficient operation. More

I can’t say enough about the dealership. My car is checked over completely and I am treated with respect. I had one of those intermittent problems that are hard to find and they were able to track the checked over completely and I am treated with respect. I had one of those intermittent problems that are hard to find and they were able to track the problem down and get it fixed. More

I bought my 2008 Outback and you guys kept it in top running condition! Now that I bought my 2021 Crosstrek, how can I not expect the best from the best! Thank you! running condition! Now that I bought my 2021 Crosstrek, how can I not expect the best from the best! Thank you! More

Your service continues to be an outstanding experience. Everyone is helpful. They always go out of their way to make their customers feel at home and well treated. Courteous treatment always prevails no Everyone is helpful. They always go out of their way to make their customers feel at home and well treated. Courteous treatment always prevails no matter how easy nor how difficult the assignment. More

Wow. Just wow. I go to return my 2018 Crosstrek, and I originally leased the vehicle in Maryland, but lived in Delaware on the border. As I'm going to turn in my vehicle at AutoNation Subaru West, I ge originally leased the vehicle in Maryland, but lived in Delaware on the border. As I'm going to turn in my vehicle at AutoNation Subaru West, I get notified from an associate, I might be eligible for $1000 back in equity from my lease because the vehicle has appreciated in value. So I think, ok, an extra grand always helps. But unfortunately for me, I don't have my registration for the Delaware plates with the vehicle and therefore don't get the $1000. Nothing to do with the vehicle itself, no scratches, no broken elements, the vehicle is in great shape, appraiser is happy - AutoNation wouldn't cut me a check because I didn't have information on paper (that they could get from the Delaware DMV themselves) about the registration of the license plates for the vehicle ... in Delaware. Even though I now live in Colorado and I just want to TURN IN the vehicle. I have never heard of a better bait and switch technique where one thing COULD be offered IF things work out BUT as soon as I'm at AutoNation, no ... we can't cut you a check ... sorry. Now, let's not forget, I have my license, all the info about the car lease / purchase with me. The original contract copy from the lease ... EVERYTHING ... but they won't cut me a check because I don't have the original registration from Delaware from 2018. So ... am I crazy? I don't know but since AutoNation will be making thousands of dollars off of the vehicle, you don't think they could be more honest, especially when I've leased several cars from Subaru in the past, they could stand to their word? Nope, guess not. More

AutoNation Subaru West has been the best car dealership our family has ever bought cars from. We’ve leased at leased 4 models in the past 5 years from them. We’ve lived in 3 others states before moving to our family has ever bought cars from. We’ve leased at leased 4 models in the past 5 years from them. We’ve lived in 3 others states before moving to Colorado and have bought or leased cars in all of them. None compare to the loyalty and thoughtful customer service from AutoNation. Highly recommended! And Dan Carne in sales in such a pleasure to do business with! More

Service (oil change/tire rotation/inspection) was satisfactorily completed however I was told vehicle would be ready by 5pm when I dropped it at 9:45am. I arrived at 4:55pm and they let me know vehi satisfactorily completed however I was told vehicle would be ready by 5pm when I dropped it at 9:45am. I arrived at 4:55pm and they let me know vehicle was not quite finished. I waited outside watching the sunset for the next 30 minutes. Seems like a phone call or text telling me to come at 6pm instead of 5pm due to "we were backed up" would have been appropriate. This left me with the impression that the service center time is more important to them then the customer's time. More