AutoNation Subaru West

I just moved to Lakewood from out of state and was able to make a Saturday morning appointment online pretty easily after having to cancel one earlier in the week. When I arrived, I thought I had a lifetim to make a Saturday morning appointment online pretty easily after having to cancel one earlier in the week. When I arrived, I thought I had a lifetime oil change package that I purchased from the dealer where I bought the car last year. It turns out I was incorrect, and Trent was very polite the whole time even though I was getting frustrated. I really appreciate that Trent wasn't rude or demeaning, and was even understanding about me being confused. Because of Trent's professionalism and courtesy, I will be making this dealership my first choice for service as long as I live in the area. More

We were very pleased with the attention we received, questions answered, & the opportunity to test drive twice before deciding to purchase a vehicle. Everyone at Auto Nation Suburu West was exceptiona questions answered, & the opportunity to test drive twice before deciding to purchase a vehicle. Everyone at Auto Nation Suburu West was exceptionally professional & knowledgable in their respective fields. Definitely a great place to shop. We are pleased with our new car! More

Very friendly and comfortable dealership. I was kept updated throughout the process. They listened to my concerns and addressed them. Very impressed! I was kept updated throughout the process. They listened to my concerns and addressed them. Very impressed! More

Had a very nice experience at Auto Nation Subaru. I had my oil changed along with a couple filters and wipers replaced. Very timely and professional. I had my oil changed along with a couple filters and wipers replaced. Very timely and professional. More

Service was easy to set up and the team communicated with me very well regarding the service needs right up until they stopped communicating. I never received notification that the service was complete. I h me very well regarding the service needs right up until they stopped communicating. I never received notification that the service was complete. I had to call the dealership to confirm that it was. Regardless of the snafu in communication the team did great work and I recommend the dealership. More

I have been taking my car to the dealership since the car was new. The past maintenance service tor the big 60,000, went well . The employees are both professional, helpful and polite. Thank you . was new. The past maintenance service tor the big 60,000, went well . The employees are both professional, helpful and polite. Thank you . More

In my families many years of doing business with Auto Nation Subaru West we have never been disappointed. From purchasing to service, Kent, Adam, Allen and the entire team always strive to exceed our exp Nation Subaru West we have never been disappointed. From purchasing to service, Kent, Adam, Allen and the entire team always strive to exceed our expectations. A true gem in the rough. More

Great experience with Zach Pierce and Breden. Everyone was very helpful and kind during the process. 10/10 ⭐️ Everyone was very helpful and kind during the process. 10/10 ⭐️ More

They are very honest and always very helpful when my sons car needed repair they help him with a loaner to get to work and the work was on time. car needed repair they help him with a loaner to get to work and the work was on time. More

It was a pleasant experience from start to finish. My only complaint would be with one of the service desk employees assigned to my auto. After I arrived, one of the service employees told me that J My only complaint would be with one of the service desk employees assigned to my auto. After I arrived, one of the service employees told me that Jennifer would be with me shortly. She was on the phone and I had to wait for at least 5 minutes. One of the other service employees finally realized how long I had waited and got my paperwork and completed the forms so that they could get started when I left. Came back around the time (2:00 pm) they thought the car would be ready. It was not, which did not upset me. Jennifer was still on the phone. Auto was finally ready a little after 3:00 and I understand things sometimes get in the way of completion and that did not upset me. When Jennifer finally brought me the paperwork and told me the car was ready, she was very not at all forthcoming with information nor was she the least bit friendly. Don't know what I would have had to do to get a smile out of her. Everyone else was very friendly and helpful. Was happy with the work they did on my Subaru Outback. Don't generally have to give bad reviews and that upsets me. More