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AutoNation Subaru West
Golden, CO
1,126 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 1,126 reviews
February 14, 2024
Great no-pressure sales team. Everyone was very knowledgeable and helpful without the normal pressure from a car dealership. Everyone was very knowledgeable and helpful without the normal pressure from a car dealership. More
by lcwoodworks
Employees Worked With
Allen- Sales, Liam- Financing
Helpful February 13, 2024
Very satisfied with my car purchase at AutoNation Subaru West. My sales consultant We Am Mohamed was very courteous and professional. West. My sales consultant We Am Mohamed was very courteous and professional. More
by david.f.cavanaugh
Employees Worked With
We Am Mohamed,Liam Volimer
February 12, 2024
I'd give 100 stars if I could! Going into the details of the experience of buying one car and just under a month later deciding to trade it in to the same dealership for a diff Going into the details of the experience of buying one car and just under a month later deciding to trade it in to the same dealership for a different model - without having received the title yet - would take forever for me to write and for you to read. A scenario like that sounds very scary, doesn’t it, considering the experiences most of us have had with car dealerships? But the day before yesterday, I drove away from Autonation Subaru West with a dream car – perfect fit for me – feeling a huge sense of relief and gratitude. These people are lovely human beings, intent on practicing fairness, practicality, and – amazingly – kindness. From Sales ( Brian Lee) to Management (Ted Maloch) to Finance (Liam whose last name I don’t remember), every person was sympathetic and helpful. If you’re considering a Subaru, this is most definitely the place to go. You’ll be as amazed as we were. And you’ll actually enjoy the experience. More
by homerhouse
Employees Worked With
Brian, Ted, Liam
November 30, 2023
AVOID AUTONATION SUBARU WEST AT ALL COSTS! These guys are totally untrustworthy, especially the General Manager Brian Murphy. Let me explain… We have been loyal AutoNation customers for many These guys are totally untrustworthy, especially the General Manager Brian Murphy. Let me explain… We have been loyal AutoNation customers for many years, buying multiple new vehicles from them over the years, as well as taking our cars to their Service Dept for all Maintenance and repairs. Recently, they performed a “Condenser Unit Replacement” recall on our Forester, and the AutoNation Subaru West mechanic then FORGOT TO RE-CONNECT the two engine cooling fans after the repair. This caused our engine to overheat, and the head-gasket blew out. This mistake caused over $5,000 in engine damage, and AutoNation Subaru West REFUSED TO TAKE RESPONSIBILITY FOR THEIR ERROR! They did not even offer to pay for a PORTION of the repair bill! Can you believe that? When the Subaru mechanic took a look at the blown engine, he immediately said “well, both of your cooling fans are unplugged, so of course your engine was going to overheat and blow a head gasket.” So now we will be forced to spend ADDITIONAL money to hire a lawyer to take them to court to get them to pay for the damage they caused. So clearly their “12 month/12,000 mile guarantee” is a lie, and they are now trying to cheat us out of $5,000 by forcing us to pay for their error. This is typical behavior of con-men and thieves, in my opinion, and should not be tolerated by a company like Subaru, who prides themselves on being a positive member of the community. Please do not do business with AutoNation Subaru West in Golden, CO. They are a horrible business with dishonest leadership and an incompetent Service Dept. More
by C-Matt
Employees Worked With
General Manager Brian Murphy
November 14, 2023
They were great. Their customer service staff did a great job especially Jon Phillips and Fidel. It's wonderful that they have ride share service. Very pleased wit Their customer service staff did a great job especially Jon Phillips and Fidel. It's wonderful that they have ride share service. Very pleased with all the service help they provided. We will definitely be back More
by Fran M.
Employees Worked With
Jon Phillips and Fidel
February 07, 2023
Chris Paulson was a delight to work with. I chose a vehicle that I wanted and then went home because I didn't have the title of my car for trade in. Chris scheduled another appointment and I I chose a vehicle that I wanted and then went home because I didn't have the title of my car for trade in. Chris scheduled another appointment and I had already changed my mind and wanted to drive another vehicle. He was very patient with me and I purchased that vehicle. I feel all the crew at Auto Nation Subaru West are professional and friendly and look forward to a long time of working with them. More
by dvmccay
Employees Worked With
Chris, Travis and others that I can't remember the names.
