AutoNation Subaru West

This visit was seamless. I was greeted in the parking lot with a friendly face right through checking out at the end. Great experience! I was greeted in the parking lot with a friendly face right through checking out at the end. Great experience! More

Auto Nation Subaru West is THE best, as is Ken Clements. I wouldn't go anywhere else to purchase or for service. I wouldn't go anywhere else to purchase or for service. More

My vehicle has always been serviced at AutoNation. I always have received courteous, professional service. The lobby is clean and comfortable. I appreciate the beverages, snacks and electrical outlets I always have received courteous, professional service. The lobby is clean and comfortable. I appreciate the beverages, snacks and electrical outlets so that I can work while waiting. More

I recently purchased my 4th Subaru from AutoNation Subaru West and as always I was treated with respect. The purchase process and trade-in process was quick and easy. I will most certainly purchase my next S West and as always I was treated with respect. The purchase process and trade-in process was quick and easy. I will most certainly purchase my next Subaru from AutoNation Subaru West unless of course another dealership is giving away cars . Ha! More

Annsley was excellent. She was very clear about what work needed to be done and went the extra mile to ensure it was covered by Subaru’s warrant. I had a very good experien She was very clear about what work needed to be done and went the extra mile to ensure it was covered by Subaru’s warrant. I had a very good experience. More

I had one of my best experiences working with Liam and Autonation Subaru West! They were kind and very easy to work with. Autonation Subaru West! They were kind and very easy to work with. More

We've been loyal to this service dept for nearly 8 years now, but they may need to review how they handle appointments and communication. I dropped the car off for 9am appointment, basic oil change, rep now, but they may need to review how they handle appointments and communication. I dropped the car off for 9am appointment, basic oil change, rep said about 2 hours. I got a Lyft to work (nice feature) but by 2pm had not been called. I called 3 times before getting through to anyone, he put me on hold, then the next person said they're still working on it, and recommended additional items. When I questioned why it took 5 hours to even consult me, he said they "got busy" and said that since I dropped it off (instead of sitting there waiting), they entered it as "need it by closing." I hitched a ride back to the dealer, then waited a bit longer. No one on the service team commented or apologized for how long it took. I get it, things happen, but why take appointments if you aren't prioritizing them throughout the day? We currently own 2 Subaru's, both purchased there, and they could easily have known we're regular customers. More

Past visits were not good. The most recent visit was great. Jennifer was responsive and listened to my issues. The most recent visit was great. Jennifer was responsive and listened to my issues. More

Very easy to make appointments or drop your car off in the morning and have it by evening. Check in agents are very helpful and polite. Very prompt about letting you know when your car is ready. the morning and have it by evening. Check in agents are very helpful and polite. Very prompt about letting you know when your car is ready. More

Pretty good process with the sales department - Don and Wes were very helpful, I wish the F&I process was more efficient. Wes were very helpful, I wish the F&I process was more efficient. More