AutoNation Subaru West

Annsley was excellent. She was very clear about what work needed to be done and went the extra mile to ensure it was covered by Subaru’s warrant. I had a very good experien She was very clear about what work needed to be done and went the extra mile to ensure it was covered by Subaru’s warrant. I had a very good experience. More

We've been loyal to this service dept for nearly 8 years now, but they may need to review how they handle appointments and communication. I dropped the car off for 9am appointment, basic oil change, rep now, but they may need to review how they handle appointments and communication. I dropped the car off for 9am appointment, basic oil change, rep said about 2 hours. I got a Lyft to work (nice feature) but by 2pm had not been called. I called 3 times before getting through to anyone, he put me on hold, then the next person said they're still working on it, and recommended additional items. When I questioned why it took 5 hours to even consult me, he said they "got busy" and said that since I dropped it off (instead of sitting there waiting), they entered it as "need it by closing." I hitched a ride back to the dealer, then waited a bit longer. No one on the service team commented or apologized for how long it took. I get it, things happen, but why take appointments if you aren't prioritizing them throughout the day? We currently own 2 Subaru's, both purchased there, and they could easily have known we're regular customers. More

Very easy to make appointments or drop your car off in the morning and have it by evening. Check in agents are very helpful and polite. Very prompt about letting you know when your car is ready. the morning and have it by evening. Check in agents are very helpful and polite. Very prompt about letting you know when your car is ready. More

Pretty good process with the sales department - Don and Wes were very helpful, I wish the F&I process was more efficient. Wes were very helpful, I wish the F&I process was more efficient. More

Dennis was amazing. The staff was great as well! The process was so easy to get a new car! The staff was great as well! The process was so easy to get a new car! More

Bought a 2023 Crosstrek here and Noel was incredibly helpful and got me through the process pretty easily. Painless experience! helpful and got me through the process pretty easily. Painless experience! More

Service at West Colfax Dealership, even through the construction they had First-Class Service. Thank you for taking care of Subaru Ascent in a timely oil change and always friendly and professional! construction they had First-Class Service. Thank you for taking care of Subaru Ascent in a timely oil change and always friendly and professional! More

Dennis was very helpful throughout the ordering/sales process, and also helped to answer questions I had in between when I ordered my vehicle and when it arrived. He was very responsive and easy to work process, and also helped to answer questions I had in between when I ordered my vehicle and when it arrived. He was very responsive and easy to work with. More

I liked low-key sales approach. ..answered all questions & satisfied all requests...kept promises (ie fixed scratch on door) ..answered all questions & satisfied all requests...kept promises (ie fixed scratch on door) More

Everything went as hoped for with our recall inspection. In total, we spent 2.5 hours at the dealer. In total, we spent 2.5 hours at the dealer. More