AutoNation Subaru West

Great service, friendly staff and very responsive. They performed full inspection on vehicle and were able to point out other issues. They performed full inspection on vehicle and were able to point out other issues. More

Only Subaru dealer I trust that I will take my car in for repairs and maintenance. for repairs and maintenance. More

Work gets DONE, PEOPLE are very competent. Waiting space, clean, comfortable. What else could one wish for? And their work stays done! Waiting space, clean, comfortable. What else could one wish for? And their work stays done! More

Staff members are always welcoming and friendly. Our sales person Jay was very knowledgeable and available when we needed him. The dealership is well organized considering they are going through a c Our sales person Jay was very knowledgeable and available when we needed him. The dealership is well organized considering they are going through a construction phase. More

This review is hard for me to write because I love Subarus and have always been pleased with the customer service. However, my most recent experience was not the case. My interaction with the sales p Subarus and have always been pleased with the customer service. However, my most recent experience was not the case. My interaction with the sales people at this Subaru dealership prior to purchase was very good - sales people were knowledgeable and responsive. Post sale experience was quite different and very frustrating. The lack of response in any timely fashion was nonexistent. The day after purchase I was reviewing the document of sale and noticed there were two separate overcharges totaling in the neighborhood of $4500! To be fair, I had signed that document the day before... but after waiting 3 1/2 hrs to be seen by their financial person to sign the final documents, I assumed that what we had discussed regarding price was what was represented. The actual price of the car was correct, but there were two additional charges...one which no one had ever discussed with us and another which had been discussed but at a significantly lower price. As I said the two of these items totaled around $4500. I called that day to have their financial person remove the charges. The financial person was not available so I left a detailed message, requesting a callback that day. None came. I called back numerous times the following two days and no one was ever available to speak to me and I left detailed messages each time. Day four I called and simply said I was not getting off the line until I spoke to their Director of Finance. He was on another line and I was promised I would be his very next call. He did call me back and resolved the overcharge, but this took 4 days of calling without one call back to me. That is very poor and unacceptable customer service. More

Every time I have our car serviced at Subaru West I always experience friendly staff whom are happy to help. Our vehicle is always done within the time limit suggested for the repair as well. Currentl always experience friendly staff whom are happy to help. Our vehicle is always done within the time limit suggested for the repair as well. Currently, the entire service staff have been moved to a temporary office building while the main building goes through some upgrades. Even with this disruption of office space in the middle of their parking lot the staff have continued to provide excellent customer service. I would highly recommend Subaru West for all your Subaru repair/maintenance needs. More

Don Wright at Autonation seriously made this the most stress free, simple and straightforward car buying processes I have ever gone through. He listened and catered the experience to what I needed. Don h stress free, simple and straightforward car buying processes I have ever gone through. He listened and catered the experience to what I needed. Don helped us out greatly and got me into the car I really wanted. I felt comfortable the whole time and really walked away feeling heard and like I was a priority. Every step of the process felt straightforward and honest. Everyone here did a great job of putting the customer first More

Fair prions. They were easy to work with. Not alot of salesman back and forth nonsense. Quick paperwork turnvaround. Vehicle on excellent shape. Would highly re They were easy to work with. Not alot of salesman back and forth nonsense. Quick paperwork turnvaround. Vehicle on excellent shape. Would highly recommend them More

Very pleased! I called and told them what I wanted to see, they had it ready to drive and I purchased it. I called and told them what I wanted to see, they had it ready to drive and I purchased it. More

Chris was very helpful and knowledgeable. But I had wait about 1 1/2 hours to get the title. I recently bought a new Chevrolet at another dealer, and they produced the title in 10 or 15 minut But I had wait about 1 1/2 hours to get the title. I recently bought a new Chevrolet at another dealer, and they produced the title in 10 or 15 minutes, and I drove away in the car. More