AutoNation Subaru West

Don was very helpful & kept us up to date on the ordering process for my Outback. The entire staff was friendly, Terry even showed us his car that was the same model I was looking at & Wes took time to make process for my Outback. The entire staff was friendly, Terry even showed us his car that was the same model I was looking at & Wes took time to make sure we were well taken care of. My car came earlier than expected & I love it! More

Issue was addressed and replacement part was ordered. Service staff were responsive to questions and kept me updated Service staff were responsive to questions and kept me updated More

I will not be purchasing anything from this dealership in the future. Upper management was pleasant to deal with. I never should have been put in a position to have to deal with upper management in the first the future. Upper management was pleasant to deal with. I never should have been put in a position to have to deal with upper management in the first place. More

Professional, reliable and courteous. Convenient to my home. Comfortable waiting area with TV and drinks. Convenient to my home. Comfortable waiting area with TV and drinks. More

Great service, friendly staff and very responsive. They performed full inspection on vehicle and were able to point out other issues. They performed full inspection on vehicle and were able to point out other issues. More

Only Subaru dealer I trust that I will take my car in for repairs and maintenance. for repairs and maintenance. More

Work gets DONE, PEOPLE are very competent. Waiting space, clean, comfortable. What else could one wish for? And their work stays done! Waiting space, clean, comfortable. What else could one wish for? And their work stays done! More

Staff members are always welcoming and friendly. Our sales person Jay was very knowledgeable and available when we needed him. The dealership is well organized considering they are going through a c Our sales person Jay was very knowledgeable and available when we needed him. The dealership is well organized considering they are going through a construction phase. More

This review is hard for me to write because I love Subarus and have always been pleased with the customer service. However, my most recent experience was not the case. My interaction with the sales p Subarus and have always been pleased with the customer service. However, my most recent experience was not the case. My interaction with the sales people at this Subaru dealership prior to purchase was very good - sales people were knowledgeable and responsive. Post sale experience was quite different and very frustrating. The lack of response in any timely fashion was nonexistent. The day after purchase I was reviewing the document of sale and noticed there were two separate overcharges totaling in the neighborhood of $4500! To be fair, I had signed that document the day before... but after waiting 3 1/2 hrs to be seen by their financial person to sign the final documents, I assumed that what we had discussed regarding price was what was represented. The actual price of the car was correct, but there were two additional charges...one which no one had ever discussed with us and another which had been discussed but at a significantly lower price. As I said the two of these items totaled around $4500. I called that day to have their financial person remove the charges. The financial person was not available so I left a detailed message, requesting a callback that day. None came. I called back numerous times the following two days and no one was ever available to speak to me and I left detailed messages each time. Day four I called and simply said I was not getting off the line until I spoke to their Director of Finance. He was on another line and I was promised I would be his very next call. He did call me back and resolved the overcharge, but this took 4 days of calling without one call back to me. That is very poor and unacceptable customer service. More

Very pleased! I called and told them what I wanted to see, they had it ready to drive and I purchased it. I called and told them what I wanted to see, they had it ready to drive and I purchased it. More