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AutoNation Subaru West
Golden, CO
1,191 Reviews
For residents in the west Denver area, there is no better place for Subaru cars and SUVs than AutoNation Subaru West. Our state-of-the-art facility features one of the largest inventories of new and used Subaru vehicles in the Denver area, stocking a wide selection of the latest models, too. Our dealership also features an extensive inventory of other premium used cars, trucks and SUVs for sale. Whether you're upgrading to the latest new models, or are getting behind the wheel of a Subaru for the first time, we look forward to your visit!
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This rating includes all dealership reviews, with more weight given to recent reviews.
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Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 8:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
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Showing 1,191 reviews
November 30, 2023
AVOID AUTONATION SUBARU WEST AT ALL COSTS! These guys are totally untrustworthy, especially the General Manager Brian Murphy. Let me explain… We have been loyal AutoNation customers for many These guys are totally untrustworthy, especially the General Manager Brian Murphy. Let me explain… We have been loyal AutoNation customers for many years, buying multiple new vehicles from them over the years, as well as taking our cars to their Service Dept for all Maintenance and repairs. Recently, they performed a “Condenser Unit Replacement” recall on our Forester, and the AutoNation Subaru West mechanic then FORGOT TO RE-CONNECT the two engine cooling fans after the repair. This caused our engine to overheat, and the head-gasket blew out. This mistake caused over $5,000 in engine damage, and AutoNation Subaru West REFUSED TO TAKE RESPONSIBILITY FOR THEIR ERROR! They did not even offer to pay for a PORTION of the repair bill! Can you believe that? When the Subaru mechanic took a look at the blown engine, he immediately said “well, both of your cooling fans are unplugged, so of course your engine was going to overheat and blow a head gasket.” So now we will be forced to spend ADDITIONAL money to hire a lawyer to take them to court to get them to pay for the damage they caused. So clearly their “12 month/12,000 mile guarantee” is a lie, and they are now trying to cheat us out of $5,000 by forcing us to pay for their error. This is typical behavior of con-men and thieves, in my opinion, and should not be tolerated by a company like Subaru, who prides themselves on being a positive member of the community. Please do not do business with AutoNation Subaru West in Golden, CO. They are a horrible business with dishonest leadership and an incompetent Service Dept. More
by C-Matt
Employees Worked With
General Manager Brian Murphy
November 14, 2023
They were great. Their customer service staff did a great job especially Jon Phillips and Fidel. It's wonderful that they have ride share service. Very pleased wit Their customer service staff did a great job especially Jon Phillips and Fidel. It's wonderful that they have ride share service. Very pleased with all the service help they provided. We will definitely be back More
by Fran M.
Employees Worked With
Jon Phillips and Fidel
February 07, 2023
Chris Paulson was a delight to work with. I chose a vehicle that I wanted and then went home because I didn't have the title of my car for trade in. Chris scheduled another appointment and I I chose a vehicle that I wanted and then went home because I didn't have the title of my car for trade in. Chris scheduled another appointment and I had already changed my mind and wanted to drive another vehicle. He was very patient with me and I purchased that vehicle. I feel all the crew at Auto Nation Subaru West are professional and friendly and look forward to a long time of working with them. More
by dvmccay
Employees Worked With
Chris, Travis and others that I can't remember the names.
January 25, 2023
A great experience. Sales person was informative. The financing manager was quick going through that information. however, was very willing to repeat any information. Sales person was informative. The financing manager was quick going through that information. however, was very willing to repeat any information. More
by dmgarrett23
Employees Worked With
I Don't Remember
January 19, 2023
I went in for an oil change, which I had scheduled the earliest appointment in the day for. I still waited almost 2 hours for my car to be finished and when I went out to retrieve my car, it was making a earliest appointment in the day for. I still waited almost 2 hours for my car to be finished and when I went out to retrieve my car, it was making a high pitched squealing noise. I drove it for a mile to see if the noise would go away and it didn’t so I returned and was told “oh it’s because you had your engine cleaned, it’s just a belt.” They charged me for that engine cleaning btw and took my car back to the garage so I waited for another 15 minutes while they sprayed some silicone on the belt and then brought my car back telling me everything was fine. The next day when I was driving to work, the noise was worse than it’s ever been. I am now returning to have my car looked at for a third time. More
by Unhappy
Employees Worked With
Luke Ramsetter
January 19, 2023
Thank you for the superior service. Everyone was so organized and knowledgeable from the start. The work on my forester was finished in record time. The report from the mechanic ex Everyone was so organized and knowledgeable from the start. The work on my forester was finished in record time. The report from the mechanic explained each of the repairs, including a future date that they might need a return check or service. As a result of the positive experience at this service appointment, I will be looking forward to the next one. More
by dabowes35
Employees Worked With
Luke Ramstetter, Caleb Minon
