AutoNation Subaru West

Dan Carne was such a sweet guy. I emailed Dan a couple of times before my visit to negotiate the price and to ask about the cars there. The inventory in Go West was not as large as it was in other place, suc times before my visit to negotiate the price and to ask about the cars there. The inventory in Go West was not as large as it was in other place, such as Groove. However, because I had such a bad experience with Groove Subaru, I decided to come here for better customer service. Moreover, Dan told me that he can order the car I wanted if it's not in stock. Dan showed me everything and made sure my husband and me understand everything about the car before asking us to make decision. He took me to the drive test and showed me some great specs of the Outback 2013 I wanted to buy. I really like how powerful the engine is. After warming up, the car runs very quietly and smoothly. The car does a great job at bumpy roads and snowy condition. The cargo is large and spacious, which is a good thing for a family like us. The car's price was $27,900 and the price I got after negotiating was $24,100. I'm not happy with the dealership fee $499, but I could not negotiate with them to discount me that fee. They told me that can't be discounted. However, I got $100 discounted with the 5 years guarantee interior and exterior protection. There was one problem with the car I had. The radio system won't start when the car is cold. I called service and they fixed the problem for me. I'm happy with the service department there too. The people are friendly and they know what they're doing. The MPG is okay, I expect it's getting better when the total mileage increases. I use the car to go to school and take my little one around every day. I notice that for one gas filling at $60, I am able to drive the car in almost 1 month. I'm happy with that. Overall, the staff at Go West Subaru was great and friendly. Unlike the people at Groove Subaru, they neglected us even when we came there with our baby. They did not even stop to say hi and offer us to sit down. That's terrible for me. More

My wife and I just bought two cars the same evening from Go Subaru West, a 2012 certified pre-owned Impreza and a new 2013 Impreza WRX. Frankly when it comes to overall car buying experiences, it's as good Go Subaru West, a 2012 certified pre-owned Impreza and a new 2013 Impreza WRX. Frankly when it comes to overall car buying experiences, it's as good as it gets at Go Subaru West! While the entire team from financing to service to sales are top notch, the real gem was Dan Carne our sales guy. Dan was about as friendly and comfortable to work with as your next door neighbor, and the low pressure, knowledgeable, and individualized approach that Dan takes with his customers made the experience of car buying a pleasurable as a Sunday drive in the mountains. My wife and I both test drove two cars (so four test rides total), and Dan was very patient with all our questions and needs. Taking test runs up I-70 West and the Mother Cabrini Shrine road is a blast! We had originally gone in to get my wife a new ride (I had planned at looking at picking up a Jeep to change it up for my new car) but after hanging out with Dan for an hour or so and checking out the lastest Subies, I never crossed the street and got the WRX for myself after my wife decided on the 2012 Impreza (I should point out this is Subaru three and four for us...there isn't a better car in the automotive industry for Colorado than Subaru). Everyone at Go Subaru West are pleasant and exhibit the very best customer service philosophies...during the buying experience we toured the whole facility while the paperwork was being drawn up, met the service department guys, scheduled our first maintenance appointments as well as some agreed upon touch ups to our new rides, talked about coming to 'new Subaru owners night,' and Dan went through all the points of our new cars - from getting our cell phones hooked up to the integral bluetooth to climate control to steering wheel adjustments to radio programming. Keep in mind that as this turned into a 'two-fer' purchase with me deciding to buy one after my wife did, we were there for a good 7 hours, and the team stayed open a good 1 1/2 hours past closing time to complete our purchases. Dan even let me head to the back lot on my own and wander around as the sun went down to pick out cars I wanted to test drive. The financing was easy and comfortable...they gave us some initial terms with different combinations of down/trade/years and we just let them know what we wanted for monthly payments and they made it happen - in fact the financing end of things probably took less time than our decision-making and test driving. As a great couple of examples of the over-the-top customer service, we had a couple of things that needed done to our cars after purchase - my wife's windshield was cracked and needed replacing so they arranged to have some glass guys show up at her office the next week and take care of the new windshield, and my car purchase finished up so late they didn't have time to pull it in and detail it. Since I had to drop the titles to our trade-ins (both Subaru's with well ovver 200K miles on them :) a couple of days later, Dan scheduled a full detail for my WRX that same day. On top of that, Dan suddenly walked in to the customer service lounge while I was waiting for the detail to finish on his day off, just to make sure they had taken care of me. We are in love with both our new Subarus., and the only problem we currently have is who gets to drive what every morning! If you're looking for a new Subaru...Go to the guys at Go Subaru West! More

Victor Biefel Approached us if we needed help for buying a car, we told him we just gonna look around if find something we like, and he said he will be around if are read, without pressure from him, when we a car, we told him we just gonna look around if find something we like, and he said he will be around if are read, without pressure from him, when we found Subaru Impreza sport w like, he helped us all the way through with friendly manner. More

The sales team at this dealership really made my recent experience in leasing a 2013 Impreza fantastic! Allen Sziklas, Tim Flathers, Timothy Andrews and Brian Murphy are great Subaru employees that helped experience in leasing a 2013 Impreza fantastic! Allen Sziklas, Tim Flathers, Timothy Andrews and Brian Murphy are great Subaru employees that helped me through the process. They made sure all of my terms were very clear and took the time to answer every question I had; there was no pressure at all. I am very happy with my new purchase and I'm glad I was able to take the time to get exactly the kind of deal I wanted. I would highly recommend working with my main sales associate Allen, he's amazing! More

Everyone was very friendly and helpful. With our schedules it was hard for my husband and I to come at the same time and hard to meet with the same salesperson but everyone was very flexible and wil schedules it was hard for my husband and I to come at the same time and hard to meet with the same salesperson but everyone was very flexible and willing to work with us. We both had great test drives and were allowed to try parking the car in our own garage. That was really nice to see how well it fit. More

Employees dealt with: Joe Santilli, Wes Guthrie, Tim Flathers. I'll preface this by saying that I've bought 13 cars in as many years and have worked in some facet of the automotive industry for most Flathers. I'll preface this by saying that I've bought 13 cars in as many years and have worked in some facet of the automotive industry for most of my life, so I'm picky. Really, needlessly picky. And Go Subaru West knocked it out of the park. My Wife and I could not find a dealership that would let us test-drive a 2013 BRZ (really). We're not children, and we weren't trading in a modded-out economy car. Through a mutual friend, we were introduced to Joe Santilli, sales manager at Go Subaru West, and the rest is history. Salesperson Wes Guthrie, who has to be one of the most knowledgeable, genuine "car guys" I've ever met, had the car pulled up and waiting for us when we arrived. My Wife and I drove it, loved it, and proceeded to purchase the vehicle without any excessive negotiation, hassle or headache. Tim Flathers in finance instilled confidence and did everything in his power to get us the best rates possible. The entire experience from start to finish was painless, and I would have no problem referring anyone to Wes, Joe, Tim, or anyone else on staff. This is my third Subaru, and I look forward to continuing my patronage of Go Subaru West for sales, service and parts for many years to come. More

Although I was a bit skeptical going in (based on other reviews), this was a pleasant experience. I worked with Tim Andrews who was easy to work with. He answered all my questions and didn't try to 'hard-s reviews), this was a pleasant experience. I worked with Tim Andrews who was easy to work with. He answered all my questions and didn't try to 'hard-sell' me. He spent a lot of time with me and seemed interested in making sure I had a good experience. He did try to sell me stuff I didn't need (it's their job), but wasn't pushy. The car was priced to sell, so there wasn't much negotiation. Finance manager was easy to work with as well. All in all, this was a good experience. More

The sales team Lied to me multiple times in the 45 minutes I was there. When I called them on their lies they got pissy and hostile with me. A few of the lies I was told were; that my credit rating wa minutes I was there. When I called them on their lies they got pissy and hostile with me. A few of the lies I was told were; that my credit rating was 40 points lower than what it really was. They tried to use that to up a Loan interest for their profit. The reason I wanted a dealer loan was that Subaru was offering 1.9% apr for 60 months. The sales person "Eric" told me over and over that "no, Subaru was not offering 1.9% for 60 only 2.9% for 60". He guaranteed me that this was the case, until I called 4 other dealers. He then changed his tone and offered me 1.9% for 60 months. They also tried to cheat me on my trade in. Like I said before, when his tactics were not working he got very pissy (childish) and hostile. I ended up at Groove Subaru where the experience was much better, they did not lie to me once. More

I have not experienced such satisfaction from buying a car in my life. great rates and prices and an expedient process. I spent less than 2 hours from the time I walked in to the time I drove away. I had car in my life. great rates and prices and an expedient process. I spent less than 2 hours from the time I walked in to the time I drove away. I had my whole day left. Not like back in the day when it took all day. A great experience for people who do not have time to shop and then sign papers all day. thumbs up. Levi/ Lakewood More

This was the most extraordinary service I've ever experienced while purchasing a car!!! The entire team at Go Subaru West was very helpful throughout the process!!! A special thanks Tim Flathers, who experienced while purchasing a car!!! The entire team at Go Subaru West was very helpful throughout the process!!! A special thanks Tim Flathers, who was the best salesman I've ever worked with!! Also Brian Murphy was extremely helpful as well. I would recomend this dealship to anyone looking to have a great sales experience!! More