AutoNation Subaru West

Great Experience Everything was so smooth and easy thanks to the staff, and shouts out to Travis. He was friendly and efficient. This was my first car buying experienc Everything was so smooth and easy thanks to the staff, and shouts out to Travis. He was friendly and efficient. This was my first car buying experience from a dealership and he was so, so helpful! He had the car ready to test drive immediately upon our arrival and he made the buying process as seamless as possible. If you decide to shop at this location ask for Travis McAdow, you won’t be disappointed! More

Great service rep, horrible tech. DO NOT TRUST THE SERVICE DEPT! I have had my '17 Impreza in 4 different times for the drivers airbag / horn button rattling over hard bumps. Each time DO NOT TRUST THE SERVICE DEPT! I have had my '17 Impreza in 4 different times for the drivers airbag / horn button rattling over hard bumps. Each time they say they never hear the noise, while everyone who rides with me asks "what is that noise?" I had to get Subaru involved and open a case, but this dealer and it's "factory trained tech" seem to not care. I watched the car's location on the Starlink app and the Impreza never moved the entire 6 DAYS it was there! Their paperwork showed only an ending milage also, no beginning. I have a strong feeling it was never driven. This is the first time I've ever had a new car to any dealer and Autonation Subaru west has certainly lived up to my expectations. I will be taking the Impreza to a private professional Subaru repair shop where they know what they are doing and treat people and their cars with respect. More

they are very poor when it comes to repairing the emissions we have a 2015 with 20,000 miles on it and have been having problems with the emissions pump or so they say ? they can not figure out what is wrong w we have a 2015 with 20,000 miles on it and have been having problems with the emissions pump or so they say ? they can not figure out what is wrong with it and we keep getting the run around from this service department ,(service engine soon light stays on all the time) i dont think they could change the light bulb with out problems More

Great Service Buying a New Car Tim was great to work with on getting us into our new and first Subaru. He worked with us the pricing and talked us through the purchase, making it ea Tim was great to work with on getting us into our new and first Subaru. He worked with us the pricing and talked us through the purchase, making it easy and painless. We feel like we found a dealership that you can trust, which is difficult. We would absolutely come back with any other car-related needs. More

New Car Sales Salesman listened to our needs and worked with us to find the best product to meet our needs. Appreciate his flexibility and great listening skills. Salesman listened to our needs and worked with us to find the best product to meet our needs. Appreciate his flexibility and great listening skills. His product knowledge allowed us to understand what Subaru had to offer. Made us feel comfortable. No pressure to buy. More

Great buying experience I had a great experience buying my second Subaru Forester from Allen Sziklas at AutoNation Subaru West. He is professional, knowledgeable and thoroug I had a great experience buying my second Subaru Forester from Allen Sziklas at AutoNation Subaru West. He is professional, knowledgeable and thorough. Give him a call if you're looking for a car. More

Another great experience at AutoNation Chris Noll was a true professional. He answered all my questions, he was very knowledgeable and considerate of my time. I enjoyed working with Chris Chris Noll was a true professional. He answered all my questions, he was very knowledgeable and considerate of my time. I enjoyed working with Chris and LOVE Adam in the service area. This is the second time we bought a Subaru at AutoNation and will continue to use them in the future! Kevin in finance was also very professional and had my documents ready in less than a half hour!!! More

Superior customer service I was treated with respect and superior, professional courtesy. No pressure was put on me, complete and honest information was given to my every conce I was treated with respect and superior, professional courtesy. No pressure was put on me, complete and honest information was given to my every concern. The staff I worked with included sales, financing and parts. All addressed my questions to my satisfaction and follow-up has been equally impressive. I would give an enthusiastic reference to everyone. Adam Mutzbauer was very knowledgeable and he receives my highest recommendation. My entire experience was extremely pleasant. AutoNation Subaru West has highly qualified personnel and those people made my acquisition truly positive. More

Would recommend Autonation Subaru West Do yourself a favor and ask for Susan at Autonation Subaru West! Recently purchased a new Forester (which I love) and couldn't have asked for a more p Do yourself a favor and ask for Susan at Autonation Subaru West! Recently purchased a new Forester (which I love) and couldn't have asked for a more pleasant saleswomen. Is refreshing to have someone knowledgable and trustworthy, unlike the experience I have had at other unnamed Colorado Subaru dealers. Finally feel like I have someone I can trust to send my family and friends too. More

Sales pressure and words being twisted around I went to this dealership multiple times to test drive and negotiate the price of a vehicle that I was interested in buying. Eliphaz was very courteo I went to this dealership multiple times to test drive and negotiate the price of a vehicle that I was interested in buying. Eliphaz was very courteous in taking his time to answer my questions, and doing everything in his power to work with me. When it came to the paperwork, I ended up working with another salesperson named Dan. Although he was cordial at first, I felt a bit pressured by him to buy the "optional" items listed in the paperwork. I had specifically told him that I didn't want to these optional items (which was a whopping $400 for each option), and then he asked,"You don't want the items, or you don't want to pay for them?" The way it was said made it seemed like I was trying to get take advantage and rip the dealership off by getting the optional items for free, which obviously wasn't the case. I just wanted the sticker price on the windshield to be what I would be paying out-the-door, which would include sales tax, title and registration fees, license, dealer and handling fees, and the 'other', unspecified fees listed in the paperwork. The price would not include the options! Being a veteran car salesman, he obviously knows (or should know) what that means, but he tried to twist the words around by saying,"So, we have to pay the sales tax, fix your bumper, and pay the dealer and handling fees? Is that what you're saying?" Ummmm, no, I JUST WANT TO PAY AN OUT-THE-DOOR PRICE EQUIVALENT TO THE STICKER PRICE ON THE WINDSHIELD OF THE CAR! Technically, I would still be forking out the sales tax and paying the dealer and handling fees, while they would have to drop the price of the car in order to get to a total price that is VERY near or equivalent to the price stated on the windshield. In reference to them fixing the bumper: I had also requested that they pay to fix a chip (plastic piece partially torn off from the driver's side of the vehicle, making the vehicle look a bit asymmetrical) passenger and scratch on the bumper in exchange for my trade-in vehicle. Unfortunately, we couldn't come to an agreement, so in a last minute attempt, Dan tried pressuring me to buy the vehicle by saying,"You're going to let a slight chip on the bumper stop you from buying the vehicle? You've been searching for a week now, haven't you? I saw what the car you're currently driving looks and feels like!" Actually, it is more than a slight chip on the bumper, and part of the bumper is slightly detached from the vehicle. Searching for a car takes lots of time, even if you know have an idea of what you want. Oh, and I can always get my car fixed whenever I need to, thank you very much! If Dan hadn't pressured me and made me feel uncomfortable, then I might have been open to covering the additional costs to fix the bumper if the cost to fix it was more than what my trade-in was worth. Personally, I don't know how much it would cost to fix the bumper, but from what I've heard and read online, I told Dan that it may be around $500-$1000, while they valued my trade-in at $500. You would think someone in the car dealership (especially if they have mechanics there) would have a pretty good idea of how much fixing the bumper might cost just by looking at the car, but Dan acted like no one would know! If we don't come to an agreement, that is fine because I understand negotiations are part of the business, and I can see how being a car salesman would be a difficult profession. However, if I don't want to buy additional options on a vehicle, please do not guilt trip or pressure me into buying them after I've told you no several times! I'm sorry if I wasted Dan's and the dealership's time, but my time was wasted as well. More