AutoNation Subaru West

Great Service Buying a New Car Tim was great to work with on getting us into our new and first Subaru. He worked with us the pricing and talked us through the purchase, making it ea Tim was great to work with on getting us into our new and first Subaru. He worked with us the pricing and talked us through the purchase, making it easy and painless. We feel like we found a dealership that you can trust, which is difficult. We would absolutely come back with any other car-related needs. More

New Car Sales Salesman listened to our needs and worked with us to find the best product to meet our needs. Appreciate his flexibility and great listening skills. Salesman listened to our needs and worked with us to find the best product to meet our needs. Appreciate his flexibility and great listening skills. His product knowledge allowed us to understand what Subaru had to offer. Made us feel comfortable. No pressure to buy. More

Great buying experience I had a great experience buying my second Subaru Forester from Allen Sziklas at AutoNation Subaru West. He is professional, knowledgeable and thoroug I had a great experience buying my second Subaru Forester from Allen Sziklas at AutoNation Subaru West. He is professional, knowledgeable and thorough. Give him a call if you're looking for a car. More

Another great experience at AutoNation Chris Noll was a true professional. He answered all my questions, he was very knowledgeable and considerate of my time. I enjoyed working with Chris Chris Noll was a true professional. He answered all my questions, he was very knowledgeable and considerate of my time. I enjoyed working with Chris and LOVE Adam in the service area. This is the second time we bought a Subaru at AutoNation and will continue to use them in the future! Kevin in finance was also very professional and had my documents ready in less than a half hour!!! More

Superior customer service I was treated with respect and superior, professional courtesy. No pressure was put on me, complete and honest information was given to my every conce I was treated with respect and superior, professional courtesy. No pressure was put on me, complete and honest information was given to my every concern. The staff I worked with included sales, financing and parts. All addressed my questions to my satisfaction and follow-up has been equally impressive. I would give an enthusiastic reference to everyone. Adam Mutzbauer was very knowledgeable and he receives my highest recommendation. My entire experience was extremely pleasant. AutoNation Subaru West has highly qualified personnel and those people made my acquisition truly positive. More

Would recommend Autonation Subaru West Do yourself a favor and ask for Susan at Autonation Subaru West! Recently purchased a new Forester (which I love) and couldn't have asked for a more p Do yourself a favor and ask for Susan at Autonation Subaru West! Recently purchased a new Forester (which I love) and couldn't have asked for a more pleasant saleswomen. Is refreshing to have someone knowledgable and trustworthy, unlike the experience I have had at other unnamed Colorado Subaru dealers. Finally feel like I have someone I can trust to send my family and friends too. More

Sales pressure and words being twisted around I went to this dealership multiple times to test drive and negotiate the price of a vehicle that I was interested in buying. Eliphaz was very courteo I went to this dealership multiple times to test drive and negotiate the price of a vehicle that I was interested in buying. Eliphaz was very courteous in taking his time to answer my questions, and doing everything in his power to work with me. When it came to the paperwork, I ended up working with another salesperson named Dan. Although he was cordial at first, I felt a bit pressured by him to buy the "optional" items listed in the paperwork. I had specifically told him that I didn't want to these optional items (which was a whopping $400 for each option), and then he asked,"You don't want the items, or you don't want to pay for them?" The way it was said made it seemed like I was trying to get take advantage and rip the dealership off by getting the optional items for free, which obviously wasn't the case. I just wanted the sticker price on the windshield to be what I would be paying out-the-door, which would include sales tax, title and registration fees, license, dealer and handling fees, and the 'other', unspecified fees listed in the paperwork. The price would not include the options! Being a veteran car salesman, he obviously knows (or should know) what that means, but he tried to twist the words around by saying,"So, we have to pay the sales tax, fix your bumper, and pay the dealer and handling fees? Is that what you're saying?" Ummmm, no, I JUST WANT TO PAY AN OUT-THE-DOOR PRICE EQUIVALENT TO THE STICKER PRICE ON THE WINDSHIELD OF THE CAR! Technically, I would still be forking out the sales tax and paying the dealer and handling fees, while they would have to drop the price of the car in order to get to a total price that is VERY near or equivalent to the price stated on the windshield. In reference to them fixing the bumper: I had also requested that they pay to fix a chip (plastic piece partially torn off from the driver's side of the vehicle, making the vehicle look a bit asymmetrical) passenger and scratch on the bumper in exchange for my trade-in vehicle. Unfortunately, we couldn't come to an agreement, so in a last minute attempt, Dan tried pressuring me to buy the vehicle by saying,"You're going to let a slight chip on the bumper stop you from buying the vehicle? You've been searching for a week now, haven't you? I saw what the car you're currently driving looks and feels like!" Actually, it is more than a slight chip on the bumper, and part of the bumper is slightly detached from the vehicle. Searching for a car takes lots of time, even if you know have an idea of what you want. Oh, and I can always get my car fixed whenever I need to, thank you very much! If Dan hadn't pressured me and made me feel uncomfortable, then I might have been open to covering the additional costs to fix the bumper if the cost to fix it was more than what my trade-in was worth. Personally, I don't know how much it would cost to fix the bumper, but from what I've heard and read online, I told Dan that it may be around $500-$1000, while they valued my trade-in at $500. You would think someone in the car dealership (especially if they have mechanics there) would have a pretty good idea of how much fixing the bumper might cost just by looking at the car, but Dan acted like no one would know! If we don't come to an agreement, that is fine because I understand negotiations are part of the business, and I can see how being a car salesman would be a difficult profession. However, if I don't want to buy additional options on a vehicle, please do not guilt trip or pressure me into buying them after I've told you no several times! I'm sorry if I wasted Dan's and the dealership's time, but my time was wasted as well. More

I recently purchased two 2013 Imprezas, great cars so far. The first one had to stay at the dealer for a few hours to get a new bumper because it had a chip in it. It came back with swirl scratches in th far. The first one had to stay at the dealer for a few hours to get a new bumper because it had a chip in it. It came back with swirl scratches in the passenger door. The car went back to the detail shop three times before my wife just accepted the scratches. Since she was going to be driving it, I let her make the decision, but I never would have accepted a scratched car with less than 20 miles on it. I got my car a week later. When it came up from the detail shop, it was dirty, smudged all over the inside of the doors, the dash was smeared. After my first experience a week earlier, I had little confidence in the detail shop, so I only sent it back once. Upon receiving it back in the same condition, I decided to just take it home and clean it myself, which was very easy. I just got my first service done at 3,111 miles on my car. I also complained about a grinding noise the vehicle was making. You can't drive this vehicle without making this noise, but it was returned to me with the service guy saying that he couldn't reproduce the noise. I laughed out loud at this, because it was so ridiculous. Instead of letting me drive the mechanic around, so he could hear the noise, the service desk just let me laugh. Upon getting the car home, I saw that the dealer had put a new service sticker in my window. The sticker said that my next service was due at 67,891miles. Remember that I brought my car in with 3,111 miles. The interval for service is either 3,500 miles or 7,000 miles, depending on driving conditions. The dealership said that the sticker was supposed to say 6,789 miles, but this still doesn't add up... I crawled under my vehicle after the oil change to try and locate the grinding noise, I do all of my own maintenance and repairs. This is the first time I've been to a service center in over 15 years. When I crawled under the vehicle to locate the grinding, I saw that the mechanic that changed my oil didn't even bother to wipe off the oil from the undercarriage. When you change the oil on these vehicles, it comes out pretty fast because the oil weight is very thin, but it also comes out sideways. It makes a decent mess, but anyone that takes a the smallest amount of pride in their work will wipe up the mess. So, I did this while I was under there, it took 20 seconds. They also overfilled my coolant and didn't top off my windshield wiper fluid. I saw today, on mysubaru.com, where you can track your maintenance, that the dealership assigned the service that I went in for to the WRONG car. They assigned the service to my wife's car, which only 2,000 miles on it. They took my VIN when I dropped off the car, how did they mess this up? The sales department was great, which is probably how they're still in business. I will NEVER again buy a vehicle from these guys. Never. Once you buy a vehicle, the attention to detail and service plummet. I'm telling everyone I know to avoid this dealership. More

I purchased a part for my car at this dealership. So I was then on the mailing list and I received a coupon for an oil change for $30. I made an appointment and they asked me what kind of car I had on the was then on the mailing list and I received a coupon for an oil change for $30. I made an appointment and they asked me what kind of car I had on the phone. I arrived and was told it would be $83 for an oil change because my car takes synthetic oil. They knew what kind of car I had before I ever got there. I stated there was nothing in the very small fine print about synthetic oil being more expensive. The mechanic showed me where it stated that premium oils might cost more. I said premium and synthetic were not synonymous terms. Instead of trying to work with me, he just argued. I spoke with the manager on duty and he just smiled and told me to have a nice day. I will drive an additional 16 miles to get my car serviced. I will never go back there. Bate and switch tactics never appealed to me. More

I've visited the dealership 3 times in a row. I was looking to buy a 2014 Subaru Outback. First visit, no salesperson available. Second visit, I asked for a salesperson and the receptionist said she looking to buy a 2014 Subaru Outback. First visit, no salesperson available. Second visit, I asked for a salesperson and the receptionist said she will get somebody. Two salespeople walked past me to go and take a smoke break. After waiting 15 minutes, the receptionist said she was sorry, they must have forgotten about a customer waiting. Stopped in today for third time. Receptionist said they did not have any salespeople available. I must come back on another day. Absolutely pathetic. I guess they are making to much money and don't care about their customers. The "Sales Manager" must not care about what his salespeople are doing. Does not say a lot about management at this dealership. I will not buy any vehicles from them, I will not use them for services and I will not recommend them to anybody I know or meet in my travelings. A dealership that does not care about their customers and not interested in sales and the community, should not be supported by the community More