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AutoNation Subaru West
Golden, CO
1,205 Reviews
For residents in the west Denver area, there is no better place for Subaru cars and SUVs than AutoNation Subaru West. Our state-of-the-art facility features one of the largest inventories of new and used Subaru vehicles in the Denver area, stocking a wide selection of the latest models, too. Our dealership also features an extensive inventory of other premium used cars, trucks and SUVs for sale. Whether you're upgrading to the latest new models, or are getting behind the wheel of a Subaru for the first time, we look forward to your visit!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 8:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
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Showing 1,205 reviews
June 12, 2020
BAD customer services! My experience with AutoNation Subaru West was a week long nightmare. It started last Friday 6/05/2020. I reached out regarding about buying a new Fore My experience with AutoNation Subaru West was a week long nightmare. It started last Friday 6/05/2020. I reached out regarding about buying a new Forester and trading my current car in. I was sent a calendar appointment From Shannon Sandoval. I accidentally declined the appointment, and called to apologize and notify Shannon Sandoval I would be there. Once I arrived at AutoNation Subaru West I notified the front desk I was there to meet Shannon. The lady at the front desk asked me to wait. About fifteen minutes later I was greeted by Shayne who said Shannon was busy. Shayne asked what I was looking for and set me up with a test drive right away. Shayne also had a manager appraise my trade in while I was gone. Once I returned, I explained to Shayne what I could and could not afford, and asked about my trade in. I told Shayne I had an approval letter from Capital One and just needed to ride the right car. Shayne said he would be in touch and we would find what I wanted. Days went by and my calls and texts were not returned from Shayne. I never filled out a credit application with Shayne so I could not understand his unwillingness to help me. Was he judging me off the clothes I was wear or worse the color of my skin? On Thursday 6/11/2020 I again called AutoNation Subaru West to express my frustrations and still seek help with purchasing a new car. Why was I having to beg this dealership to purchase a car? Dennis Sharon apologized for my frustrations and offered to help me. I sent him over my offer letter from Capital One, and he said he would help me. We scheduled an appointment to have my trade in appraised again, because I never heard anything from Shayne, After speaking with Dennis Sharon I recieved text from Shayne demanding to know why I did not want to work with him. obviously because he ignored me for almost a week, however I did not respond. I arrived for my appoint and was met by Dennis Sharon with the car I was interested in and had reserved. I spoke with Dennis about my trade in, and the amount I needed for it. Dennis Sharon sent me on a test drive and was again going to have my trade in appraised. When I returned Dennis Sharon met me with an offer for my car and asked how my drive was. Their offer was $500 less than what I wanted, but I could make it work. I looked over the paperwork and noticed the car I was looking at was marked up $301 more than the sticker price. I asked Dennis Sharon why the price was higher, and he asked me to show him the sticker price. Dennis Sharon seen the sticker price and said he would go inside to investigate. I told Dennis if they corrected the price to the sticker price I would put the extra $200 with my down payment to resolve the left over $500 from my previous loan. Dennis Sharon returned and said it was a third party error and the increased price of the extra $301 was correct. I was shocked that Dennis Sharon was demanding the increased price instead of reducing it by $301 as the sticker stated. At this time I decided to walk away in disbelief. Today the sales manager called to apologize for his staff, and could not understand why I had three different sales agents. He asked what he could do to make it better? I simply asked for others customers to be treated equally. i chose to work with a different dealership and was not interested in anything he had to offer. I still cannot understand the reason for the terrible customer service I received, but I would not recommended this dealership to anyone. More
by mannyh22
Employees Worked With
Shannon Sandoval, Shayne, and Dennis Sharon.
June 10, 2020
My first visit to auto nation Subaru was a nice experience. Today was horrific. My son and were verbally assaulted by a employee for parking in the handicap stall. Yes I'm a elderly women with experience. Today was horrific. My son and were verbally assaulted by a employee for parking in the handicap stall. Yes I'm a elderly women with a handicap. The employee approached me by calling me hey dude over and over again. My son 15 yrs old had to step between him and I because he was scared the man was going to hurt me. Then he went after my son. Screaming at him with profanity. F word. Totally unacceptable. It took 2 other employees to physically pull him away from my son. Keep your children far away from this place. No one should have to experience what we did today. The worst part is the general manager didn't seem to think it was a big deal. He didnt even get off his chair. More
by paradise
Employees Worked With
Brian Murphy
June 04, 2020
Sales doesn't care, Service doesn't either I purchased a used Honda in January '20. Number 1, it took 4 hours for them to finish a cash deal. When I called for service during the three month w I purchased a used Honda in January '20. Number 1, it took 4 hours for them to finish a cash deal. When I called for service during the three month warranty I was ignored. I had my Honda serviced which required the battery to be disconnected. Upon reconnection the radio requires a code. Autonation never supplied me with this code. When I called then to obtain the code I was treated rudely by both service and sales and told to get it myself and was hung up on. I have never been treated so badly by any business and I'm 60! I wouldn't recommend anyone to shop there. More
by gschneider341
Employees Worked With
Brian Murphy, Dan Gleason, Unknown service person (hang up), unknown sales rep (hang up)
February 13, 2020
Experience After years of purchasing cars this was the best experience I have had. Bought online for a very specific vehicle with color, interior specifics. U After years of purchasing cars this was the best experience I have had. Bought online for a very specific vehicle with color, interior specifics. Understandably had to wait a little. Price, trade in great. Sarah Foster took care of details, good rep for this Organisation. No pressure, treated well, fun experience, coffee good. More
by Doc
Employees Worked With
Sarah Foster
February 08, 2020
Worst Sales Representative Ever We went in to buy a Subaru Outback on February 5, 2020; this was our 2nd visit because the first salesman we got told us to go wander around the lot a We went in to buy a Subaru Outback on February 5, 2020; this was our 2nd visit because the first salesman we got told us to go wander around the lot and see what we liked (even though we already checked the online inventory and had inventory numbers.) Second time, got a salesman named Victor. He was rude, condescending, and raised his voice at me whenever I spoke. Either you get a sales person who knows nothing or is Victor. Oe of the vehicles we wanted to look at was advertised as a clean car fax but was obviously in an accident. Took our business to Groove Subaru and bought an Outback that night. We even received a Veterans discount. More
by Kathy
Employees Worked With
JOn, Victor
December 11, 2019
Out of state buyer I live in Las Vegas. I was searching to buy a car for my wife and had a few models in mind. After searching the local area via the internet and going I live in Las Vegas. I was searching to buy a car for my wife and had a few models in mind. After searching the local area via the internet and going to local dealers, I realized the Las Vegas market might not work to get a car with the options we wanted at a good price. I expanded my search to Arizona, California, Utah and Colorado. After finding a car out of town (one in Phoenix and one in San Diego), I called each dealer to let them know I was traveling to them that day to look at the car and, hopefully, buy it. Both times, the dealer sold the car before I could get to the dealer. I found a car that we liked at AutoNation Subaru West in Golden, CO (near Denver) and saw online that you could 'reserve' the car so they'd hold the car for a period of time (and not sell it) so we knew the car would be there for me to look at, test drive and buy. I was contacted by Sarah at the dealer and she answered my questions via phone, text and email. The next day, I had some more questions, but it was Sarah's day off, so Cody seamlessly worked with me to answer my questions while I decided when I could get to their dealership. I traveled to Golden, CO the next day and coordinated my arrival with Sarah. She was ready when I got to the dealership and we talked about the car and buying process. We took the car for a test drive and Sarah showed me how everything worked on the car (there were a lot of new safety features on the car that I didn't know how they worked). I decided to buy it. She got the paperwork started and knew I was on a timeline to drive away ASAP before the weather started getting bad in the mountains on my drive back to Vegas. I got my bank information for the loan together while she got the car prepped and the finance director, Rob, headed in my direction. After about an hour or so, we finished all the paperwork, they brought the car up and gave me all the finalized paperwork. I was able to drive away before the weather got worse and was happy to get started on my 11 hr drive back to Vegas. From first contact to driving away, everyone I dealt with at AutoNation Subaru West was friendly, professional and very helpful throughout the whole process. There were no 'hard sells' or 'good cop/bad cop' personalities at all during the process. Overall, we got a great car for a good price and had a great used car sales experience. Thanks Sarah, Cody, Rob and everyone at AutoNation Subaru West. More
by Dimicco
Employees Worked With
Sarah Foster, Cody O'Connor, Rob Ververs
October 22, 2019
Great experience, great car I had a great experience buying my used 2013 Honda Insight from AutoNation Subaru West back in April this year. Ryan Andersen was my sales consultant I had a great experience buying my used 2013 Honda Insight from AutoNation Subaru West back in April this year. Ryan Andersen was my sales consultant, and he was friendly, transparent, positive, and I did not feel pressure to make a decision. My car is still running great six months later and I feel I made a good and informed purchase at a reasonable price. More
by SuziB
Employees Worked With
Ryan Andersen
September 24, 2019
Awesome car-buying experience! I showed up not too long before closing one night, looking to investigate the new Subaru Ascent to replace my minivan. I had the very good luck to be I showed up not too long before closing one night, looking to investigate the new Subaru Ascent to replace my minivan. I had the very good luck to be helped by Ryan Andersen. He is awesome! He was extremely knowledgeable about the car, listened carefully to exactly what I was looking for, and did not pressure me at all. So once I was ready to buy in a few more weeks, I set up an appointment with him. I have to say, this was the best test drive I've ever taken! Not only is AutoNation Subaru West just in an ideal test drive location, but Ryan took care to really showcase the car's features - including testing out X-mode, which involved a short but really impressive off-roading segment. We had a blast and came out of it really understand the car and what it was capable of. Once we'd handled all the details with Ryan, he passed us over to Chris Paine, who did a great job taking care of us with all the paperwork, discussion of warranties, etc. Once again, no high-pressure sales, just respectful communication and excellent service. This was such a great experience I will be recommending AutoNation Subaru West, particularly Ryan and Chris, to all my friends. We had such a good time getting my car, which I never thought I'd say. And of course, Subaru makes simply the best cars... but I'll let Ryan tell you about why they are the best. Go see him; you won't be disappointed. More
by MandyB
Employees Worked With
Ryan Andersen, Chris Paine
September 12, 2019
Super Easy and no pressure We had a great experience with dealership. Dennis S. was very friendly and made us feel very comfortable with the whole process. No pressure at all! We had a great experience with dealership. Dennis S. was very friendly and made us feel very comfortable with the whole process. No pressure at all!! He answered all of our questions about the different models we were looking at. He worked with us to figure out the car that fit our needs at a price we were looking for. knowledgable about the different models we test drove. We went to other dealerships, but went back to Autonation to work with Dennis. More
by jlholzman
Employees Worked With
Dennis S
July 18, 2019
Excellent Customer Care, Excellent Deal! Bought my 2019 Crosstrek from RJ and had the best car buying experience ever. I visited multiple dealers around the state prior to deciding. RJ was fa Bought my 2019 Crosstrek from RJ and had the best car buying experience ever. I visited multiple dealers around the state prior to deciding. RJ was fantastic!!! He took great care of me: he was informative, patient, direct, knowledgeable, transparent, and so helpful! These guys are great!! No other dealer in the state could match the deal I got here, and I looked!! Well worth the drive to Golden, most enjoyable experience!!! More
by MichelleS
Employees Worked With
RJ
