AutoNation Subaru West

Great service and service writer ,, said it would tale 1-1/2 hrs ,, done in about 45 min. which surprised me me very much and was 1-1/2 hrs ,, done in about 45 min. which surprised me me very much and was More

Went to their lot last Friday after work to purchase a Went to their lot last Friday after work to purchase a vehicle with my brother. Was told by the sales man that they were the "walmart of autosales' Went to their lot last Friday after work to purchase a vehicle with my brother. Was told by the sales man that they were the "walmart of autosales' - disregarded the lack of professionalism, and proceeded to test drive a used Subaru outback. Unfortunately, salesman couldn't stick around to complete the deal, as he needed to pick up his kid at 4pm. No worries, came back the next morning when the sales guy was supposed to be there... Arrived, talked about the car, etc... Had a hard credit pull. Qualified buyer... Made an offer on the vehicle, to which the salesguy promptly threw his hands in the air talking about how we were "wasting his time" -- mind you, we hadn't taken up more than 15 minutes of his attention - and it was us that were intent on closing the deal the evening before, but needed to come back to finish up... Walked out. On the drive home, brother received a call from the sales mgr, adding why we left... He mentioned price, which wasn't entirely accurate. The mgr mentioned coming back, and that they could get a better interest rate if we wanted to still close the deal... I went to their website, to get the name and contact information for their general manager. The chat box asked why I wanted the info... Relayed my displeasure with the sales guy, and wanted to chat. Was told by the chat box that they would provide the requested information, I gave them my email and phone number... Did not receive the information over the course of about 40 hours elapsed. Few days later, on labor day - early in the day, I go back and inform the sales mgr of the unprofessional manner we were treated by his sales guy. He seemed responsive to the concerns, mentioning that they are not the "Walmart of car sales," and that they train their employees better than that yada yada yada... Don't treat customers like that, etc. I also asked if the internet site was a bot or human, as I had went there to get the GMs contact info... He said it is his sales guys working the software. I informed him of the unfulfilled request for the dealership's management contact info. Still haven't received the information requested almost a week later. The sales manager asked if I wanted to work the deal then, to which I declined - told him I'd be back later in the afternoon with my brother, whose car it would be. Second chances and all. Came back later with the brother to meet with another sales guy (who was admittedly better, more professional). (Four visits to the dealership if you are counting) Mentioned to the new sales guy about adjusting of interest that was offered by the sales mgr on the phone the previously. (or better, a slight discount on the posted price ) He goes and talks to sales mgr. Comes back and says it's a no go. He mentioned being able to throw in some accessories for the vehicle "off the books" - so that 'no paper trail' would exist - so the dealership wouldn't get 'in trouble' for "negotiating" on the car with corporate. I mention that it's not really negotiating, but simply requesting a show of good faith on their part; solely because the first sales guy was so unprofessional. Not to mention the time I had invested in the back and forth. He says he'll go talk to the sales mgr, and come out shortly, with him, to let us know what they could do to seal the deal... never came back out. Neither the second sales guy, nor the sales manager. Saw them goofing off at the workstation through the windows. At this point, we left again, and found another dealer that actually wanted to sell a car to a qualified buyer. Actually got a better car and deal at Rocky Mountain Eurosports off of leetsdale/oenida... Picked up a loaded unit, instead of the base line for the same money they were asking. I suppose I should thank them for jerking me and my brother around. Personally, I would stay away from this Subaru dealership - simply too many games being played by both the sales staff and management, not to mention severely lacking in professionalism as showed towards qualified pre-approved buyers. More

Sales doesn't care, Service doesn't either I purchased a used Honda in January '20. Number 1, it took 4 hours for them to finish a cash deal. When I called for service during the three month w I purchased a used Honda in January '20. Number 1, it took 4 hours for them to finish a cash deal. When I called for service during the three month warranty I was ignored. I had my Honda serviced which required the battery to be disconnected. Upon reconnection the radio requires a code. Autonation never supplied me with this code. When I called then to obtain the code I was treated rudely by both service and sales and told to get it myself and was hung up on. I have never been treated so badly by any business and I'm 60! I wouldn't recommend anyone to shop there. More

Out of state buyer I live in Las Vegas. I was searching to buy a car for my wife and had a few models in mind. After searching the local area via the internet and going I live in Las Vegas. I was searching to buy a car for my wife and had a few models in mind. After searching the local area via the internet and going to local dealers, I realized the Las Vegas market might not work to get a car with the options we wanted at a good price. I expanded my search to Arizona, California, Utah and Colorado. After finding a car out of town (one in Phoenix and one in San Diego), I called each dealer to let them know I was traveling to them that day to look at the car and, hopefully, buy it. Both times, the dealer sold the car before I could get to the dealer. I found a car that we liked at AutoNation Subaru West in Golden, CO (near Denver) and saw online that you could 'reserve' the car so they'd hold the car for a period of time (and not sell it) so we knew the car would be there for me to look at, test drive and buy. I was contacted by Sarah at the dealer and she answered my questions via phone, text and email. The next day, I had some more questions, but it was Sarah's day off, so Cody seamlessly worked with me to answer my questions while I decided when I could get to their dealership. I traveled to Golden, CO the next day and coordinated my arrival with Sarah. She was ready when I got to the dealership and we talked about the car and buying process. We took the car for a test drive and Sarah showed me how everything worked on the car (there were a lot of new safety features on the car that I didn't know how they worked). I decided to buy it. She got the paperwork started and knew I was on a timeline to drive away ASAP before the weather started getting bad in the mountains on my drive back to Vegas. I got my bank information for the loan together while she got the car prepped and the finance director, Rob, headed in my direction. After about an hour or so, we finished all the paperwork, they brought the car up and gave me all the finalized paperwork. I was able to drive away before the weather got worse and was happy to get started on my 11 hr drive back to Vegas. From first contact to driving away, everyone I dealt with at AutoNation Subaru West was friendly, professional and very helpful throughout the whole process. There were no 'hard sells' or 'good cop/bad cop' personalities at all during the process. Overall, we got a great car for a good price and had a great used car sales experience. Thanks Sarah, Cody, Rob and everyone at AutoNation Subaru West. More

Great experience, great car I had a great experience buying my used 2013 Honda Insight from AutoNation Subaru West back in April this year. Ryan Andersen was my sales consultant I had a great experience buying my used 2013 Honda Insight from AutoNation Subaru West back in April this year. Ryan Andersen was my sales consultant, and he was friendly, transparent, positive, and I did not feel pressure to make a decision. My car is still running great six months later and I feel I made a good and informed purchase at a reasonable price. More