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AutoNation Subaru West
Golden, CO
1,184 Reviews
For residents in the west Denver area, there is no better place for Subaru cars and SUVs than AutoNation Subaru West. Our state-of-the-art facility features one of the largest inventories of new and used Subaru vehicles in the Denver area, stocking a wide selection of the latest models, too. Our dealership also features an extensive inventory of other premium used cars, trucks and SUVs for sale. Whether you're upgrading to the latest new models, or are getting behind the wheel of a Subaru for the first time, we look forward to your visit!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 8:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
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Showing 1,184 reviews
July 24, 2021
Easy purchase online. Car arrived sooner than promised by a week. Sales staff was exceptional, especially Dennis Sharon. The finance manager Jillian Johnson was very helpful as well, for service protection p a week. Sales staff was exceptional, especially Dennis Sharon. The finance manager Jillian Johnson was very helpful as well, for service protection plans. Great price as well. More
by pjweberorlfl
Employees Worked With
Dennis Sharon, Jillian Johnson, Ken Clements
July 23, 2021
Been going there since it was estabished. Service and car sales folks are great.I am looking to buy my 8th or 9th Subaru from here and keep my service continuing here. sales folks are great.I am looking to buy my 8th or 9th Subaru from here and keep my service continuing here. More
by Jim S.
Employees Worked With
Scott Johnson, Adam M., Allen Sziklas
July 22, 2021
Great service experience. Easy handoff of my vehicle. Car finished in time estimated. All work complete. Cost was super fair. Definitely will go back again. Car finished in time estimated. All work complete. Cost was super fair. Definitely will go back again. More
by dholmes700
Employees Worked With
Ken
July 22, 2021
Made a deal with this dealership over email before ever going in with a tradein vehicle. They honored the deal and was never any question thats what we were going with. Walked in and was immediately taken going in with a tradein vehicle. They honored the deal and was never any question thats what we were going with. Walked in and was immediately taken care of. Great experience working with RJ. More
by michaels1998
Employees Worked With
RJ
July 22, 2021
called parts department, and spoke to Jason about some wheels and tires for my subaru. he helped me determine which wheels I needed. He assisted me for about 20 minutes being more than patient and kind wi wheels and tires for my subaru. he helped me determine which wheels I needed. He assisted me for about 20 minutes being more than patient and kind with me.I have to say this was service over and beyond I have ever received! Again thank you so much Jason O for all the help you gave me today, I am very grateful. You are a very considerate and kind person. More
by rrocho
Employees Worked With
Jason Osborn
July 21, 2021
great friendly service, worked with me to install some fog lights even though i had the parts...i live in summit county and it's worth the drive to deal with these folks. thanks! fog lights even though i had the parts...i live in summit county and it's worth the drive to deal with these folks. thanks! More
by kenbob_77
Employees Worked With
Brian
January 01, 2021
Auto Nation SubaruGolden, ColoradoGeneral Manager= Auto Nation Subaru Golden, Colorado General Manager= Brian Murphy In 2020 I was involved with 4 transactions at Auto Nation. 3 where new car Auto Nation Subaru Golden, Colorado General Manager= Brian Murphy In 2020 I was involved with 4 transactions at Auto Nation. 3 where new car purchases and 3 of the 4 where at Brian Murphys location. 2 were for my sons and one was for a 30 year friend. My experience would indicate that Brian Murphy is not a man of his word. He exemplifies everything bad that you hear about unethical, low integrity auto sales people from the old days. Most sales people today are just trying to make a living and “DO THE RIGHT THING”. Not Brian Murphy. Brian Murphy has owed me what is a small amount of money since Aug.31,2020. Most people let it go but he promised me that and it is the principal. His location has now taken my drivers license and personal info. twice to facilitate this. He refuses to “DO THE RIGHT THING” as promised and send it to me. AutoNation Corporate help line is of no, zero help. No one ever returns the call, they do not care and there is no resolution there. I believe that most AutoNations are trying to “DO THE RIGHT THING” however I would be hesitant to trust and expect that Brian Murphy at this location will do as he has promised. You can buy a Subaru or any vehicle anywhere. Just do not purchase it at this location while he is in charge. More
by jonmaxey
Employees Worked With
Brian Murphy
September 10, 2020
Went to their lot last Friday after work to purchase a Went to their lot last Friday after work to purchase a vehicle with my brother. Was told by the sales man that they were the "walmart of autosales' Went to their lot last Friday after work to purchase a vehicle with my brother. Was told by the sales man that they were the "walmart of autosales' - disregarded the lack of professionalism, and proceeded to test drive a used Subaru outback. Unfortunately, salesman couldn't stick around to complete the deal, as he needed to pick up his kid at 4pm. No worries, came back the next morning when the sales guy was supposed to be there... Arrived, talked about the car, etc... Had a hard credit pull. Qualified buyer... Made an offer on the vehicle, to which the salesguy promptly threw his hands in the air talking about how we were "wasting his time" -- mind you, we hadn't taken up more than 15 minutes of his attention - and it was us that were intent on closing the deal the evening before, but needed to come back to finish up... Walked out. On the drive home, brother received a call from the sales mgr, adding why we left... He mentioned price, which wasn't entirely accurate. The mgr mentioned coming back, and that they could get a better interest rate if we wanted to still close the deal... I went to their website, to get the name and contact information for their general manager. The chat box asked why I wanted the info... Relayed my displeasure with the sales guy, and wanted to chat. Was told by the chat box that they would provide the requested information, I gave them my email and phone number... Did not receive the information over the course of about 40 hours elapsed. Few days later, on labor day - early in the day, I go back and inform the sales mgr of the unprofessional manner we were treated by his sales guy. He seemed responsive to the concerns, mentioning that they are not the "Walmart of car sales," and that they train their employees better than that yada yada yada... Don't treat customers like that, etc. I also asked if the internet site was a bot or human, as I had went there to get the GMs contact info... He said it is his sales guys working the software. I informed him of the unfulfilled request for the dealership's management contact info. Still haven't received the information requested almost a week later. The sales manager asked if I wanted to work the deal then, to which I declined - told him I'd be back later in the afternoon with my brother, whose car it would be. Second chances and all. Came back later with the brother to meet with another sales guy (who was admittedly better, more professional). (Four visits to the dealership if you are counting) Mentioned to the new sales guy about adjusting of interest that was offered by the sales mgr on the phone the previously. (or better, a slight discount on the posted price ) He goes and talks to sales mgr. Comes back and says it's a no go. He mentioned being able to throw in some accessories for the vehicle "off the books" - so that 'no paper trail' would exist - so the dealership wouldn't get 'in trouble' for "negotiating" on the car with corporate. I mention that it's not really negotiating, but simply requesting a show of good faith on their part; solely because the first sales guy was so unprofessional. Not to mention the time I had invested in the back and forth. He says he'll go talk to the sales mgr, and come out shortly, with him, to let us know what they could do to seal the deal... never came back out. Neither the second sales guy, nor the sales manager. Saw them goofing off at the workstation through the windows. At this point, we left again, and found another dealer that actually wanted to sell a car to a qualified buyer. Actually got a better car and deal at Rocky Mountain Eurosports off of leetsdale/oenida... Picked up a loaded unit, instead of the base line for the same money they were asking. I suppose I should thank them for jerking me and my brother around. Personally, I would stay away from this Subaru dealership - simply too many games being played by both the sales staff and management, not to mention severely lacking in professionalism as showed towards qualified pre-approved buyers. More
by dl
Employees Worked With
Shayne, Ted
June 12, 2020
BAD customer services! My experience with AutoNation Subaru West was a week long nightmare. It started last Friday 6/05/2020. I reached out regarding about buying a new Fore My experience with AutoNation Subaru West was a week long nightmare. It started last Friday 6/05/2020. I reached out regarding about buying a new Forester and trading my current car in. I was sent a calendar appointment From Shannon Sandoval. I accidentally declined the appointment, and called to apologize and notify Shannon Sandoval I would be there. Once I arrived at AutoNation Subaru West I notified the front desk I was there to meet Shannon. The lady at the front desk asked me to wait. About fifteen minutes later I was greeted by Shayne who said Shannon was busy. Shayne asked what I was looking for and set me up with a test drive right away. Shayne also had a manager appraise my trade in while I was gone. Once I returned, I explained to Shayne what I could and could not afford, and asked about my trade in. I told Shayne I had an approval letter from Capital One and just needed to ride the right car. Shayne said he would be in touch and we would find what I wanted. Days went by and my calls and texts were not returned from Shayne. I never filled out a credit application with Shayne so I could not understand his unwillingness to help me. Was he judging me off the clothes I was wear or worse the color of my skin? On Thursday 6/11/2020 I again called AutoNation Subaru West to express my frustrations and still seek help with purchasing a new car. Why was I having to beg this dealership to purchase a car? Dennis Sharon apologized for my frustrations and offered to help me. I sent him over my offer letter from Capital One, and he said he would help me. We scheduled an appointment to have my trade in appraised again, because I never heard anything from Shayne, After speaking with Dennis Sharon I recieved text from Shayne demanding to know why I did not want to work with him. obviously because he ignored me for almost a week, however I did not respond. I arrived for my appoint and was met by Dennis Sharon with the car I was interested in and had reserved. I spoke with Dennis about my trade in, and the amount I needed for it. Dennis Sharon sent me on a test drive and was again going to have my trade in appraised. When I returned Dennis Sharon met me with an offer for my car and asked how my drive was. Their offer was $500 less than what I wanted, but I could make it work. I looked over the paperwork and noticed the car I was looking at was marked up $301 more than the sticker price. I asked Dennis Sharon why the price was higher, and he asked me to show him the sticker price. Dennis Sharon seen the sticker price and said he would go inside to investigate. I told Dennis if they corrected the price to the sticker price I would put the extra $200 with my down payment to resolve the left over $500 from my previous loan. Dennis Sharon returned and said it was a third party error and the increased price of the extra $301 was correct. I was shocked that Dennis Sharon was demanding the increased price instead of reducing it by $301 as the sticker stated. At this time I decided to walk away in disbelief. Today the sales manager called to apologize for his staff, and could not understand why I had three different sales agents. He asked what he could do to make it better? I simply asked for others customers to be treated equally. i chose to work with a different dealership and was not interested in anything he had to offer. I still cannot understand the reason for the terrible customer service I received, but I would not recommended this dealership to anyone. More
by mannyh22
Employees Worked With
Shannon Sandoval, Shayne, and Dennis Sharon.
