AutoNation Subaru West

I was very pleased with my 30,000 mile service on my 2019 Dubaru Outback. I felt cared for and my car is now protected for safety and performance. Thank You! Dubaru Outback. I felt cared for and my car is now protected for safety and performance. Thank You! More

This is the third Outback we have ordered from this dealer and the customer service keeps getting better. Everyone is kind and helpful from sales thru finance. dealer and the customer service keeps getting better. Everyone is kind and helpful from sales thru finance. More

I love my new Forester! Everything about my experience was to notch. It’s a beautiful car with many options and I know I will be happy with it. Thank you for making it a wonderful experience. was to notch. It’s a beautiful car with many options and I know I will be happy with it. Thank you for making it a wonderful experience. More

Great experience. The car was well serviced and the counter staff were perfect. Time required to complete the service was just as expected. Thank you counter staff were perfect. Time required to complete the service was just as expected. Thank you More

Our salesman Don W. was fantastic to work with. He was very patient with my questions and texts leading up to our purchase date. Highly recommended. Our finance person Travis was also great to work with very patient with my questions and texts leading up to our purchase date. Highly recommended. Our finance person Travis was also great to work with and very personable. We didn’t have a pleasant interaction with the sales manager who was fairly aggressive over a misunderstanding on our trade value. Other than that, our overall experience was good and we are happy to be new Subaru owners. More

Everyone extremely pleasant and helpful. Waiting room and bathroom very clean. Appreciated the amenities (coffee/water/pastries and books). Only issue was the cost to have a new key made, you offer no and bathroom very clean. Appreciated the amenities (coffee/water/pastries and books). Only issue was the cost to have a new key made, you offer no senior discount and charged me $9.99 fee for hazardous waste which I had none. More

Purchased new car. All went smoothly except hate the high pressure sales pitch to buy extended warranty.. Was charged county sales tax incorrectly. We investigated and found error and then had to go ba high pressure sales pitch to buy extended warranty.. Was charged county sales tax incorrectly. We investigated and found error and then had to go back to sign new papers. After 10 days still have not received refund. More

Welcoming, knowledgeable, friendly, organized, they do follow ups, Zachary answered all our questions in detailed. follow ups, Zachary answered all our questions in detailed. More

Jennifer did a great job! Very pleased with how she handled everything and will definitely recommend Subaru in the future. handled everything and will definitely recommend Subaru in the future. More

The personnel I dealt with were great. They were very professional and informative. However, I am quite unsatisfied with the outcome. My 2013 Subaru Impreza has 119,356 miles on it. It has been co professional and informative. However, I am quite unsatisfied with the outcome. My 2013 Subaru Impreza has 119,356 miles on it. It has been consuming excessive oil since about 90,000 miles. I have replaced the front and rear catalytic converter and I have been advised that the front cat needs replacing again. The cost of this repair work is $4400 and was described as a band aid. Due to the bad catalytic converter and excessive oil consumption, the tech advised that the engine will need to be replaced shortly after the band aid fix of replacing that catalytic converter. My car misfires and is having difficulty starting. It will sometimes stall when I am at a stop if I do not rev the engine. All in all a very discouraging experience. While I realize that 119,000 is a fare number of miles, it seems quite low for a car that as sold as one that will "run forever." I have always put high grade gas in the car and have had regular oil changes, yet here I am four years and 8 months later in the market for a car. A trade in towards the purchase of one of your pre-owned vehicles would leave me with a better taste for Subaru and AutoNation Subaru West. More