AutoNation Subaru Spokane Valley

We had a wonderful experience. Very friendly and listened to what we needed. Thank you to Wes and the team! Very friendly and listened to what we needed. Thank you to Wes and the team! More

Very nice and friendly staff second car I’ve purchased from Appleway Subaru because of the excellent service from Appleway Subaru because of the excellent service More

Super friendly employees. Nice clean facility. Very courteous. However, we received misinformation about our original pick up date and then had to reschedule and pick up of Nice clean facility. Very courteous. However, we received misinformation about our original pick up date and then had to reschedule and pick up of my vehicle. We made a special separate over 1hr each way drive to the dealership to make the second pick up time. The pick up then took over 4 hours to purchase with cash. From online: It typically takes 4 to 6 hours to buy a new car 1. Research: 60-120 minutes 2. Prepare your finances: 60-120 minutes 3. Chose a dealership: 30-60 minutes 4. Test drive: 15-30 minutes 5. Pricing and negotiation: 30 minutes 6. Sign the paperwork: 60 minutes 7. Taking delivery of your new car: 30 minutes Steps 1-5 had been completed during the first visit. For my second scheduled pick up, I expected to spent 1-2hrs to take ownership of the vehicle. I had nothing to finance. I didn't add any packages. Trade in was cleaned out ready to go. Paperwork once the process began took less than 30 minutes. The problem was the three and a half hours we waited to sign the paperwork. This made our pick up last almost 4.5hrs. I had a young child with me and they missed their class as a result. I let the staff know when I arrived that my child had class in 4hrs. The staff was nice and let us pick some free Subaru swag for the delay. My child loved the swag but was "so bored". Still not sure why it took so long. If we had know, could have gone elsewhere to spend the 4 hrs and taken my child to class and come back when they were less busy. Instead they kept us waiting, saying it would be "just a few more minutes". The vehicle is great 5 stars, the pick up process was extremely tedious -3 stars. More

Bought my last three Subarus from them and have been treated great every time! Great crew! treated great every time! Great crew! More

clean, welcoming and considerate. Buying a car can be a long process but do they’re best to take care of you throughout. Buying a car can be a long process but do they’re best to take care of you throughout. More

Not at all impressed with them. I went in on Saturday, April 08 asking about a couple SUVs I seen online? I was they ere already sold but hey there's a couple other suvs I may be i I went in on Saturday, April 08 asking about a couple SUVs I seen online? I was they ere already sold but hey there's a couple other suvs I may be interested in looking at. BUT I was told I couldn't look at them because they were being inspected and I would have to wait till until the following weekend to look at either of them. One was a Mini Countryman and the other was a Nissan Juke. I was very excited to look at them. I called April 15 and still can't look at them. I feel as if they don't to help me find a car. I'm very serious about finding a car and these guys don't seem interested in helping me. I'm very unhappy about this experience. More

My car has been in service since Dec, 2022! Daughter had 1 phone call answered, '(it needs this',bah bah)'. I have left 30-40+ voicemails to call me. NOTHING! ITS STILL THERE! I went in person, Daughter had 1 phone call answered, '(it needs this',bah bah)'. I have left 30-40+ voicemails to call me. NOTHING! ITS STILL THERE! I went in person, 7:55am, 1st in line. New service manager. Can't find paperwork. Sends out mech to do quick estimate- more than cars work. BUT. No replacement part available til Apr/May. Maybe. So I talk to Salesman, Joey. Nice guy. I ask him to call me later to see what they can do to credit me towards a newer Outback. Have never heard back from ANYONE! Ps- other bad reviews are instructed to call GM. It's the same phone number as I've left numerous voicemails, that never get returned. More

Friendly and easy to deal with service, done quickly and got a quick wash on the car too. got a quick wash on the car too. More

Absolutely dismal customer service! Getting them to even pick up the phone takes an act of God. Once your car is in the shop they won't make good on any of the timelines or expectatio Getting them to even pick up the phone takes an act of God. Once your car is in the shop they won't make good on any of the timelines or expectations that they set. They will process a partial "repair" and will give you back the vehicle with the exact same symptom for which you originally brought it in. I ultimately had to take my vehicle to another Subaru dealer to get the correct diagnosis and repair. More

Easy check in and comfortable waiting area, We are always treated quickly and kindly. Thank you. always treated quickly and kindly. Thank you. More