AutoNation Subaru Spokane Valley

I got cold feet after depositing $3,000 for a new Outback at Appleway Subaru. Feeling a bit sheepish about going in and asking for my deposit back and was greeted by the Sales Manager (Gail Swenson) in a ve at Appleway Subaru. Feeling a bit sheepish about going in and asking for my deposit back and was greeted by the Sales Manager (Gail Swenson) in a very friendly manner. He, of course, tried to keep my business but he did it in a very professional, no pressure way. I was very impressed. I still didn't buy the car but not because of the dealership. Gail and the salesman (Paul) were wonderful. But I left with positive impressions of Appleway by the way Gail treated me even though he was losing a sale. More

Our experience with Appleway Subaru was very pleasant. Our experience with Appleway Subaru was very pleasant. The employees were very helpful and friendly. We appreciated the fact that Chad Fairchild d Our experience with Appleway Subaru was very pleasant. The employees were very helpful and friendly. We appreciated the fact that Chad Fairchild did everything he could to help us find a car that would fit our needs. He worked with us over the course of a few weeks in order to find our car. The quality of work was excellent. We received a "we owe" ticket for a key fab that was not working with the car we purchased. We came in the next business day and the problem was taken care of in under an hour. We were very pleased with the results as we received a working key fab free of charge. We worked with DJ for the actual paperwork in regards to terms and pricing. He was also pleasant and willing to work with us in order to find a price that was agreeable. I would recommend Appleway Subaru for your used or new vehicle shopping needs. More

I have been taking my Subaru to AppleWay since 2007. I have been taking my Subaru to AppleWay since 2007. Scott Randall was my service consultant for years and he was excellent. He was promoted and is I have been taking my Subaru to AppleWay since 2007. Scott Randall was my service consultant for years and he was excellent. He was promoted and is now service manager. I recently worked with David Doherty, who took his place as service consultant.I think David will also be very good. I have only "consulted with David once" at this point in time. Basically, I am very happy with the overall service I have received and the attitude of AppleWay employees. I am a retired college professor, and I want/expect good service for what I pay for. Thus far, AppleWay has not disappointed me. Dr. Shirley Hanson 509-473-9860 hansonshirley@comcast.net More

This dealer should be the poster child for everything wrong with the car buying experience. I consider myself an educated buyer. I did all my research on prices and trade values before walking in. I advi wrong with the car buying experience. I consider myself an educated buyer. I did all my research on prices and trade values before walking in. I advised I had been speaking to other dealers and set a very clear expectation on the table before we started. I would not discuss the price of a new vehicle until the trade in was discussed. What was the first thing the sales rep did? Sat down at a table with me offering full sticker price on the vehicle after I gave specific instructions not to even bring that up. To put icing on the cake they gave me an extremely weak offer on my trade when I had already advised I had researched the estimated trade in value. Then when I asked for a better price on trade they agreed to only lower the price of the new vehicle but leaving the trade at the smaller amount. This is all very frustrating and insulting when you clearly advised you would not discuss the price of the new purchase until trade price was agreed on. I ended up walking out after this with the clear decision that even if they DID give me a better offer I would not purchase from them. The management at this dealer needs to understand that doing something right the first time will not only create happy customers but will increase business by bringing people back and word of mouth. Stay clear from these guys and research other dealers in the area for reviews before you make your choice. Later that day I purchased a new Subaru from another dealer and was given a very fair price for both the new car and the trade. Note I have left out the name of the sales rep. This is because I do not completely fault the sales rep for what management was sending him back to the table with. Obviously management/ownership at this place encourages this type of behavior instead of doing what is right. More

Came to the store to get a price. After 3 hrs with my salesperson Keith still no price. Finally athe Manager Gail came out and said he wouldn't give a price and then bad mouthed the other store. Wow woul salesperson Keith still no price. Finally athe Manager Gail came out and said he wouldn't give a price and then bad mouthed the other store. Wow would not go here . More

When visiting Appleway I was very clear on what I wanted out of them before I would be willing to place an order for a car. All along I was told no problem, yes my manager agrees thats not a problem...etc. out of them before I would be willing to place an order for a car. All along I was told no problem, yes my manager agrees thats not a problem...etc. When we went to write up the offer they did not include what I asked for in writing but Paul said oh its not a problem no big deal. I was firm that I wanted it in writing so he went to his manager Gale who then denied us what we wanted all along. They LIED to us the whole time. They were nice liars hence the 3 for friendliness but they're pricing doesn't move at all unless you mention competing dealers. This was the last time I will over go to Appleway. Downtown Subaru took care of me without a problem at all. I'm glad it actually worked out the way it did. More

This was my wife and I's first car buying experience. We came in to meet with a sales rep that we had an appointment for, but we were swarmed by a gentleman named Keith the second we walked in the door. Wh came in to meet with a sales rep that we had an appointment for, but we were swarmed by a gentleman named Keith the second we walked in the door. When we asked for our other agent by name (I believe her name was Jessica), Keith immediately told us she was busy and how could he help. Although I appreciated his willingness to help us, he felt slimy from the get go. So we test drove a few new vehicles with Keith, I let him know up front that I had done my homework and that I didn't want to play games, I just wanted honesty and I wanted a fair deal. Well, Keith proceeded to pull out just about every slimeball trick in the book over the course of the next 3 hours. From overdosing on the very ingenuine compliments to my wife, to highballing us even after I had told him that I had done my homework and I gave him my bottom line, to "losing" our keys so that we couldn't leave (even after we had told him several times that we were on a time constraint due to our childcare), and finally, when we had our car looked at for trade in, they COMPLETELY low balled us for our car and told us that we would need a new part that would run $600, in which we had replaced less than 3 days later for less than $50 WITH labor. Oh, and did I mention that when we came in, we told Keith about a special that they were running online, and he didn't even know what we were referring to, and pretty much ignored that special for the remainder of the day and was trying to get us into vehicles we told him we were not interested in. Real professional. Lastly, they were low on stock, didn't have the color we wanted in the first place, and kept trying to push us into a different color vehicle. It's like he had earmuffs on the entire time we were there. Not only that, but he did 90% of the talking and maybe 10% of the listening, and coming from a sales background myself....those #'s need to be reversed if you want to be a good salesman. Needless to say, we walked out of there and straight to the nearest Subaru competitor the next day, where we ended up purchasing the vehicle we wanted, for the price we wanted, with a sales rep that actually listened to our wants. I would never give my business to Appleway again, based on this experience. Epitome of the "used car salesman" persona that seems to follow this business around. More

I took my subaru outback in to Appleway to repair some oil leaks and repalce the timing belt. They called me and told me I needed a bunch mroe work done (replacing timing belt pulleys and tensioners). I oil leaks and repalce the timing belt. They called me and told me I needed a bunch mroe work done (replacing timing belt pulleys and tensioners). I did a little resarch and found out that these parts come in a kit with the timing belt, seals, and water pump, and that Appleway marked up the price for their parts 50% more than other mechanics in town. They did give me $75 off the cost of parts which made it a little better (still mroe expensive). But when I picked up my car after repair, the timing was off, it got terrible gas mileage, and I had to take it back to them to fix the timing again. I know they never test drove the car after fixing it because the mileage and gas gauge had not changed since I brought it in. I would expect better workmanship from a Subaru dealer and am NEVER going back. More

The buying experience at Appleway was very positive, DJ Miller was extremely helpful in helping us narrow down our preferences to find a vehicle that really fits our needs. When it came down to making an o Miller was extremely helpful in helping us narrow down our preferences to find a vehicle that really fits our needs. When it came down to making an offer they were upfront and honest and got back to me very quickly. This was our first new car buying experience and we were dreading it but it turned out very positive and we are quite pleased with the outcome and the relationships we made in the process. More