AutoNation Subaru Spokane Valley

I'm usually there for about an hour just to get the oil changed and the car serviced.. They usually come and talk to me in the middle of the while they are doing this. This time no one came to talk to me changed and the car serviced.. They usually come and talk to me in the middle of the while they are doing this. This time no one came to talk to me at all, and after 2 hours I went out to check on it. I was informed they had a meeting in the middle and that's why they were late . It did NOT make me happy! Why did they schedule me and then have a meeting? Plus They usually wash my car when it is serviced and they did not do that this time nor offer me a car wash for down the street. More

It was an easy and no pressure at all during the whole buying process. The salesman was knowledgeable and he worked us through all the gadgets that came with the car. buying process. The salesman was knowledgeable and he worked us through all the gadgets that came with the car. More

Great customer service felt taken care of thank you Nate and service team they were fantastic and service team they were fantastic More

Once I was able to get the car appointment the service experience was excellent. The service rep kept me informed, the car was returned clean, and the mechanic did a great job. My experience to communica experience was excellent. The service rep kept me informed, the car was returned clean, and the mechanic did a great job. My experience to communicate prior to the appointment was not stellar! I setup the appointment on line with no issues but I wanted to have a few items added to the service and it took me three days to get someone on the line. I think the dealer should upgrade the appointment system or hire more team members so phones can be manned properly. They would have received a five star rating if it were not for this issue. This is not a one time frustration so I felt it was worth mentioning. One last comment related to the customer waiting area. The dealership has done a nice job setting up a comfortable space for customers. More

Autonation always has the best customer service. They did an excellent job performing maintenance on my vehicle. I would not dream of going anywhere else. did an excellent job performing maintenance on my vehicle. I would not dream of going anywhere else. More

Autonation is always extremely competent, and a pleasure to deal with. There work is completed correctly. to deal with. There work is completed correctly. More

I have always found the staff friendly and extremely helpful. They are a joy to work with. helpful. They are a joy to work with. More

From the time I first got a hold of the dealership and Lucas I was treated like the most important person there was. I was given accurate information on the process. When I decided on the car I wanted Luc Lucas I was treated like the most important person there was. I was given accurate information on the process. When I decided on the car I wanted Lucas went all out on helping me through the process. I was always meet with a smile and made to feel my wishes were what mattered the most. The day the car came in Lucas again meet me with a smile and I felt well taken care of. The signing process was easy and fast. I’d have no problems recommending the dealership and Lucas to anyone interested in buying a car. More

Very personable, and accommodating even when I'm at fault for missing or late appointments. Expected time for maintenance repair has always been correct. great service! for missing or late appointments. Expected time for maintenance repair has always been correct. great service! More