AutoNation Subaru Hunt Valley

Extremely disappointed with this dishonest dealership! On Saturday I had an appointment to look at a 2012 Toyota Highlander. I arrived at noon, was introduced to Ty (who I found to be extre dealership! On Saturday I had an appointment to look at a 2012 Toyota Highlander. I arrived at noon, was introduced to Ty (who I found to be extremely nice and a pleasure to work with). He showed me the vehicle and I took it on a test drive. I was very interested in purchasing it, and afterward I asked if it could be held for me for 24 hours so I could speak to my wife and get back to him. He informed me that he would normally do that but there was another appointment coming in at 4:15pm so he could not hold it beyond that point. I said I understood and that I would get back to him before then. It was about 1pm when I left to go speak with my wife and I was assured that I had until that time to give him an answer. I called him back at 2pm and told him I would like to make the purchase. He then informed me that another appointment was made, that person was on their way to the dealership, and they needed to let that appointment happen. If the person chose not to purchase, they would let me know. I could not believe what I was hearing. I told him that I didn’t understand. I was there first! I was agreeing to purchase the vehicle before this other person even arrived! I was assured that I had until 4:15 to call back! Needless to say, I was very upset! I called back a little while later and asked to speak with a manager. I’m not sure if I remember his name correctly, but I think it was Andy. I explained the situation to him, and he told me he would find out what was going on and call me back in 5 minutes. I waited almost at hour and did not receive a call. So I called back and asked to speak with him (It was almost 4pm at this point). I was told that he was with another customer, he knew I wanted to speak with him, and he would call me as soon as he could. He never called! Instead I received a call from Ty about 10 minutes later informing me that the vehicle had been sold. My wife and I have been looking for the right vehicle for several months and this was the one. We fell in love with it, and they stole it from us. They went back on their word, and the manager was too much of a coward to talk to me himself. This was extremely dishonest and a terrible business practice in my opinion. More

Everyone was very friendly and helpful. I was called ahead of time to be informed as to what service would be preformed and how much it would cost. The drop off and pick up went smoothly and efficient ahead of time to be informed as to what service would be preformed and how much it would cost. The drop off and pick up went smoothly and efficiently. More

Service began on time with my pre-scheduled appointment. Completion of service was on time as promised. Everyone was extremely courteous and kept me fully informed. Completion of service was on time as promised. Everyone was extremely courteous and kept me fully informed. More

Easy first oil change one my my 2021 crosstrek. Everyone was polite. Got a free car wash, that was pretty sweet. Good atmosphere and free Cappuccino :) was polite. Got a free car wash, that was pretty sweet. Good atmosphere and free Cappuccino :) More

I had a truly wonderful leading experience. My sales person, Annie Jefferson, was helpful through the entire process- from our initial email communication, to our phone conversation, to our in person ap person, Annie Jefferson, was helpful through the entire process- from our initial email communication, to our phone conversation, to our in person appointment. She helped make my lease possible. More

FROM MAKING YOUR APPOINTMENT TO BEING GREETED AND TREATED WITH RESPECT WHEN YOU ENTER WITH YOUR CAR THE SERVICE AREA.... STAFF AND TECHNICIANS. HANDLE YOUR EXPERIENCE WITH CALMNESS, INFORMATION YOU N WITH RESPECT WHEN YOU ENTER WITH YOUR CAR THE SERVICE AREA.... STAFF AND TECHNICIANS. HANDLE YOUR EXPERIENCE WITH CALMNESS, INFORMATION YOU NEED TO KNOW BEFORE MAKING SOME DECISIONS IS EFFICIENT, AS IS ALL PAPERWORK, CAR IS CLEANED AND FULLY READY TO GO WHEN FINISHED...NO SURPRISE ADD ONS WHEN CHECKING OUT. WAITING AREA..IS QUIET, CLEAN, ONE CAN DO WORK, READ EVEN TAKE A CAT NAP...AS I HAVE DONE. !!! More

Great service and great service rep. They keep my car running well for 7 years and 115 thousand miles with no major problems. Would highly recommend the Subaru and this dealer service. running well for 7 years and 115 thousand miles with no major problems. Would highly recommend the Subaru and this dealer service. More

Dealership has been 5Star from my initial contact of purchase 2018 thru my current service appts! Salesperson to service advisors are Awesome!Dealership is Fantastic purchase 2018 thru my current service appts! Salesperson to service advisors are Awesome!Dealership is Fantastic More

Excellent service, prompt notifications, great customer relations, considerate suggestions. At your suggestion I am filling in this section with completely meaningless words in an attempt to reach the 25 relations, considerate suggestions. At your suggestion I am filling in this section with completely meaningless words in an attempt to reach the 25 word minimum. More

Clean and comfortable, friendly and efficient. Nice place, good location. It was a good experience and my card was clean when it was returned to me. place, good location. It was a good experience and my card was clean when it was returned to me. More