AutoNation Subaru Hilton Head

I went in there to look at an Outback. I did a test drive and we sat down. this was my first car I looked at. The sales man said ok I will get the paper work and you can sign and get it done. I told him I wa and we sat down. this was my first car I looked at. The sales man said ok I will get the paper work and you can sign and get it done. I told him I want to look around. his comment was ok once you walk out the price will change and he would gaurantee me that no one could beat his price. I said ok then you should not have an issue with me looking. and I also said ok I sing the papers and find out I could have got it cheaper some where else he said they would rfund me the difference. I am still laughing at their practices. More

15 minutes agoWe were looking to purchase a new Ascent. 15 minutes ago We were looking to purchase a new Ascent. Worked with online sales team. After being told we couldn't have our trade in valued site un 15 minutes ago We were looking to purchase a new Ascent. Worked with online sales team. After being told we couldn't have our trade in valued site unseen as we had with other dealerships, and pushed to drive two hours away to see trade, we told team we were going to with other dealerships that would value car site unseen. Salesman Philip came back with website to value car. Value was $3k less than two other dealerships who had valued car. Responded to sales team about trade in value, questions about how we could move forward, information about my husband's employer and military veteran status and how we could move forward and never heard back. Felt like he could've cared less about our business. Glad we didn't drive to Hilton Head for false promises on "never being beat on price for a car on the lot" by Philip. Go to Crews in Charleston. Aaron and Kevin will take great care in you! More

We love our new Subaru..Ben was professional an explained everything thoroughly..he answered all our questions and made the process stress free..we have owned three Subarus since 1980 everything thoroughly..he answered all our questions and made the process stress free..we have owned three Subarus since 1980 More

Brought our Outback in for the Airbag recall. The time was just what they said it would be and we had a new Outback to use while our car was serviced. Another great visit with the Peacock Team. was just what they said it would be and we had a new Outback to use while our car was serviced. Another great visit with the Peacock Team. More

The folks at Peacock Subaru go out of their way to ensure customer satisfaction! All repairs were completed in a timely fashion. They even washed my car! customer satisfaction! All repairs were completed in a timely fashion. They even washed my car! More

The service team is friendly, knowledgeable, informed and very professional. They determined the issue with our tire and met the timeframe for completion as promised. very professional. They determined the issue with our tire and met the timeframe for completion as promised. More

Spencer did a great job ordering our new tire and having it shipped from Indiana. Was polite and informative. Will ask for Spencer on our next visit. it shipped from Indiana. Was polite and informative. Will ask for Spencer on our next visit. More

High prices, horrible customer service I contacted the dealership by phone regarding a new 2020 Ascent. Ben offered me $1500 off MSRP. I mentioned that other dealers were offering $4000 o I contacted the dealership by phone regarding a new 2020 Ascent. Ben offered me $1500 off MSRP. I mentioned that other dealers were offering $4000 off MSRP so he asked for links to verify. I sent the internet prices, and Ben refused to move on the price because of the color choice and he said cars were limited due to Covid-19. I called the manager Kevin Madeo, left a voice mail but he did not return my call. I also placed on inquiry online but no one ever responded. After I was repeatedly ignored, I reached out to Vic Bailey Subaru in Spartanburg, SC who not only offered me the same vehicle but took $4352 off MSRP and NO dealer fees. I made the entire deal over the phone and picked up my car a few days later. If you are looking for a new Subaru, please give Vic Bailey a call or send them an email. They want your business and are actually willing to provide customer service, plus their prices can't be beat. Maybe Peacock can take some time to train their employees since they are not busy selling cars or returning calls. More

Worked with Blake and Natalie ..easy to deal with and very patient...they answered all our questions and made the whole process very easy..we are pleased with the whole process.. very patient...they answered all our questions and made the whole process very easy..we are pleased with the whole process.. More