AutoNation Subaru Hilton Head

Professional, customer service oriented, great technicians! Didn’t mind the wait for maintenance as beverages and flat screen TV offered. technicians! Didn’t mind the wait for maintenance as beverages and flat screen TV offered. More

Charles (our Service host) is absolutely wonderful! Great personality, listens, ....concerned. The wait in the lobby wasn't as pleasant. We had to wait almost 2 hours, which is ok, we'd kinda planne Great personality, listens, ....concerned. The wait in the lobby wasn't as pleasant. We had to wait almost 2 hours, which is ok, we'd kinda planned on staying a while. We assumed the TV in the lobby was for customers to watch during their wait rather than staff. My husband is a veteran and hard of hearing. The TV remote control was left out in the lobby, and rather than turning the TV volume up to a level that would disturb other customers, I turned on the closed caption so my husband could understand what was being said.( The channel was on a home improvement project. I didn't change channel.) Soon after I turned on the closed caption, an employee (im not sure his name) took the remote out of the lobby and complained about the "words on the bottom " he looked right at me and rather than asking me to turn off the closed caption or politely telling me the TV was for employees instead of customers, he just walked around muttering something about the words not being there before. He asked someone else to come take a look at it to get those words off the bottom of the screen, but that person said they couldn't help. Normally I would have confessed to him and offered to change it back, but decided I'd rather my husband be able enjoy the program during our wait rather than an employee that should be more concerned about customer service than "words on the bottom of the tv". My apologies if I overstepped boundaries. Let me know if I need to come back to turn off the closed caption. Thanks and Happy New Year! More

Thank You. Treated with understandable information before service and following completion of service for any clarification which may be needed prior to payment. before service and following completion of service for any clarification which may be needed prior to payment. More

Charles and Spencer are both very nice. The service is clearly explained both before the work and after. The service has been great. And after driving German cars for decades, I love the Subaru value. clearly explained both before the work and after. The service has been great. And after driving German cars for decades, I love the Subaru value. More

They were helpful and considerate. They treated my son and I like family. I will be back and I like family. I will be back More

Spencer was very professional,knowledgeable and friendly . He explained everything and called twice with updates. Great to work with. . He explained everything and called twice with updates. Great to work with. More

Just had a service visit for my Outback. It needed an 18,000 mile scheduled maintenance, a recall, and a new windshield. As always, I was very pleased with the way I was treated. Spencer, who scheduled t 18,000 mile scheduled maintenance, a recall, and a new windshield. As always, I was very pleased with the way I was treated. Spencer, who scheduled the appointment, kept me informed as the service progressed through the day. More

Charles, the service writer, was great. He processed my car quickly and kept me informed of progress on the installation of trailer hitch and scheduled service on my Outback. All the work was accomplished car quickly and kept me informed of progress on the installation of trailer hitch and scheduled service on my Outback. All the work was accomplished in less than three hours. The customer waiting area was nice and well stocked with refreshments. All around a great experience. More

We had a great experience with AutoNation Subaru Hilton Head. Every person we worked with was very professional and knowledgeable. Head. Every person we worked with was very professional and knowledgeable. More

This is the best dealership I have dealt with in 40 years. Gary the salesman was Great and all the staff friendly and always trying to help. We will be back to buy another Subaru. We live in Florida years. Gary the salesman was Great and all the staff friendly and always trying to help. We will be back to buy another Subaru. We live in Florida More